SuperBuy

What is SuperBuy

Superbuy was founded in 2012. It aims to build the most reputable purchasing platform based on overseas users' online shopping of Chinese products.

Superbuy is an Internet-based platform that provides global users with one-stop services for the entire process, including procurement, order fulfillment, quality inspection, international logistics (international delivery services are provided by third parties) and after-sales services for Chinese products. It has currently connected with more than 20 well-known Chinese e-commerce platforms and selected high-quality service providers to join. The extremely considerate purchasing, warehousing, quality inspection and forwarding services can solve all your problems in online shopping for Chinese products.

Help users abroad to purchase Chinese products without worries.

We are a professional purchasing agent with free basic service fees for life. No matter where you are in the world, we will deliver Chinese products to you safely.

7x9 hours (09:00~18:00 Beijing time) bilingual customer service online service, direct access to CEO email, and a special care fund to compensate users for losses when there is no fault of Superbuy or the user, making your shopping process worry-free.

When you are abroad and want to buy Chinese products online, you only need to log in to the Superbuy website or download the APP, paste the product link or enter the product name in the search box, and you can buy the product you like. When the product arrives at the Superbuy warehouse, you only need to submit the package and wait for the package to be delivered to you.

Cost structure of using SuperBuy

SuperBuy's general fee structure is as follows:

1. Purchasing on your behalf --- We help you buy

You submit a purchasing order on our website, pay the product price + domestic shipping fee (except for merchants who offer free shipping), and the buyer will help you purchase from the merchant. After the product arrives at the Superbuy warehouse for inspection and storage, you submit the shipping order and mail it overseas.

Total cost of purchasing on behalf of others = product cost + international shipping cost (the shipping cost is calculated based on the weight of your product, the selected shipping method, and the shipping area) + customs clearance fee + service fee

Applicable to: Customers without Taobao account or Alipay account

Service fee: No service fee is charged for ordinary third-party platforms (such as Taobao, Tmall, JD.com), but additional service fees will be charged for other third-party platforms (Xiaohongshu, Youzan, etc.)

For products purchased on third-party platforms whose sources cannot be determined (such as Xiaohongshu, Youzan, etc.), there may be additional service fees, inability to order, and shipping risks . The feedback results will be verified by the staff.

Compared with purchasing on ordinary third-party platforms (such as Taobao, Tmall, JD.com, etc.), this type of order is more complicated in the ordering process and after-sales follow-up. We will charge a corresponding service fee based on your VIP level. The specific charging standards are as follows (for orders that have been ordered but not shipped, if you apply for a refund, the service fee will not be refunded):

2. Package forwarding: packages you purchase from merchants or mailed by relatives or friends

You submit a parcel forwarding order on our website, fill in the specific product name (or click "Automatically grab product information" to enter the product link), quantity and other information. After the review is passed, the product will be sent to the superbuy warehouse by domestic express. After the product arrives at the warehouse, you submit the waybill and mail it overseas. If you need to inspect the goods, please check the "unpacking inspection" option when submitting the order.

Total package forwarding cost = international shipping fee (based on the weight of your goods, the selected shipping method, and the shipping area) + customs clearance fee

Applicable to: 1. Customers who have Taobao accounts, Alipay accounts, accounts on other domestic shopping websites, frequently shop online, and want to get extra discounts from merchants, etc.;

2. Gifts from relatives and friends, old things at home, and products not purchased online;

Warm Tips : After the two types of goods are put into storage, if they do not exceed the weight limit and meet the shipping conditions of the selected logistics method, you can choose to submit them all at once or submit them separately for overseas delivery.

Which countries does SuperBuy support shipping to?

Countries where SuperBuy supports delivery

SuperBuy supports most common international shipping methods such as DHL, EMS, China Post, UPS and ordinary sea freight, so SuperBuy supports delivery to most countries.

SuperBuy supports express delivery services

The international package transportation process needs to go through: SuperBuy warehouse packaging - logistics company collection - logistics company/airport security check - waiting for flight arrangement - flying abroad (may need to transfer) - airport processing center operation - customs clearance process - transfer to local delivery company - delivery process. The above process requires time-limited processing, and special customs clearance links will take a long time. If your package is not updated within the delivery period, please wait patiently. Thank you for your understanding and support.

1. Delivery time: It is calculated from the time your package status shows "shipped". The delivery time provided is a basic reference time. In case of special weather, customs or logistics conditions, the delivery time will be greatly affected. Please reserve enough time to receive the goods.

2. Freight charging rules: Some routes calculate the actual weight, while some routes calculate the volumetric weight. The charging standards for each type of route to different countries will vary. Therefore, if you want to estimate the freight, you can go to our freight estimation website: https://www.SuperBuy.com/cn/page/query/freight/

3. If you have any questions about the weight, you can check the calculation rules through the following link.
a) Estimated weight and actual weight: https://www.SuperBuy.com/help/detail/46/140
b) How to calculate volumetric weight in various modes of transport: https://www.SuperBuy.com/help/detail/46/137

Shipping cost calculation:

Which countries' products can be purchased through SuperBuy?

SuperBuy Supported Countries

SuperBuy is a website dedicated to buyers purchasing Chinese products, so the only country it supports is China.

Shopping platforms supported by SuperBuy

SuperBuy supports purchases from the following platforms in China:

• JD.com

• Tmall (tmall.com)

• Taobao (Taobao.com)

• Alibaba (1688.com)

• Vipshop (vip.com)

Tmall.com - integrates a large number of brands and manufacturers to provide one-stop shopping solutions for merchants and consumers. As a brand mall that sells directly to merchants, Tmall provides 100% authenticity guarantee, shopping points rebate and other high-quality services. Since Tmall has a high threshold for opening a store and a complete after-sales service system, the product prices are slightly higher than the market price and the credit is better. For users who have higher requirements for shopping quality, it is recommended to purchase products from Tmall.

Taobao.com - It is a retail platform for individual sellers, bringing together numerous individuals or agency merchants. As the name suggests, Taobao has endless treasures to be found. The products here are diverse and the selling prices are low. However, the reputation of sellers varies, the authenticity of goods is difficult to distinguish, and the after-sales service is weak. Some sellers may improve their reputation by brushing orders. Therefore, when purchasing products sold by Taobao merchants, you should review them based on whether the store has paid a deposit, the store's reputation level, customer reviews, etc., to avoid unnecessary losses.

JD.COM - In the early days, it was a digital appliance platform, but now it has developed into a comprehensive online shopping mall. The product prices are relatively low. At the same time, adhering to the customer-first concept, the products sold by JD.COM are guaranteed to be 100% genuine, with national warranty, machine-printed invoices, and professional delivery and after-sales services. After JD.COM became a platform, a large number of merchants settled in JD.COM to open stores. The delivery time and after-sales service are slightly slower than those of self-operated stores. It is recommended to give priority to self-operated products.

If you want to purchase from other sites, you can also directly fill in the URL of the purchase requirement into their purchase application form. If the seller does not have a purchase page or has special purchase requirements, you can also give them the seller's contact information, and SuperBuy will contact the seller to make the purchase for you.

Payment methods supported by SuperBuy

• Paypal top-up and international credit card top-up

• 1. Paypal recharge supports 4 international cards (VISA, Master, American Express, JCB Card) and bank cards from some countries;

• 2. Regardless of the currency account you use, Paypal recharges are converted into US dollars and Paypal recharges are real-time;

• 3. Based on the latest exchange rate published by the Bank of China, we will make real-time adjustments from time to time according to the changes in the exchange rate of the Bank of China;

• 4. The current recharge fee using Paypal is 3.7% + 0.3$;

• recharge on Alipay

• 1. Alipay (China) Network Technology Co., Ltd. is a leading independent third-party payment platform in China and an affiliate of Alibaba Group. Alipay is committed to providing "simple, secure and fast" online payment solutions for China's e-commerce;

• 2. Alipay has established in-depth strategic partnerships with more than 160 domestic and foreign banks, as well as VISA, MasterCard and other international organizations, becoming the most trusted partner of financial institutions in the field of electronic payment;

• 3. There is no handling fee for Alipay recharge, but there may be a delay of 1-60 minutes in the receipt of funds;

WeChat Recharge

• 1. WeChat Pay is a mobile payment product jointly launched by Tencent's mobile social communication software WeChat and third-party payment platform Tenpay. WeChat's payment and security systems are supported by Tencent Tenpay. Tenpay is a third-party payment platform that holds an Internet payment license and has a complete security system;

• 2. You only need to bind your bank card in WeChat and complete identity authentication, then you can recharge. When paying, you only need to enter the password on your mobile phone to complete the recharge;

• 3. WeChat Pay supports debit and credit cards of the following banks: China Merchants Bank, China Construction Bank, China Everbright Bank, China CITIC Bank, Agricultural Bank of China, China Guangfa Bank, Ping An Bank, Industrial Bank, and China Minsheng Bank. In addition, WeChat Pay also supports credit cards issued by the following banks: Shenzhen Development Bank and Ningbo Bank;

• 4. There is no handling fee for WeChat recharge, but there may be a delay of 1-60 minutes in the receipt of funds;

Giropay - German bank transfer

• 1. Giropay-German bank transfer, covering 80% of the German market, supports the following bank cards: GLS Gemeinschaftsbank, MLP-Bank, Cronbank, Ready-Bank, Bankhaus Ellwanger & Geiger, Deutsche Kreditbank, PSD-Bank, Deutsche Post AG, Postbank, Sparkassen-Finanzgruppe, Genossenschaftsbanken;

• 2. Supported currencies: Euro;

• 3. Real-time payment, convenient and fast;

• 4. The recharge fee for using Giropay is 3.7% + US $0.3;

• 5. When using Giropay's foreign exchange service, the buyer needs to bear the exchange fee charged by Giropay;

POLi-Australia online banking transfer

• 1. POLi is a commonly used payment method in Australia and New Zealand, which can replace credit card payment. It does not require account registration and does not store sensitive information such as bank account passwords. It only requires a direct connection to a bank account, which is safe and reliable.

• 2. Supported currencies: AUD, NZD, USD;

• 3. Real-time payment;

• 4. The recharge fee for POLi is 3.7% + US $0.3;

• 5. When using POLi's foreign exchange service, the buyer needs to bear the exchange fee charged by POLi;

iDEAL

• 1. iDEAL is the largest online payment system in the Netherlands, supporting most Dutch banks. About 60% of online transactions in the Netherlands are completed through iDEAL;

• 2. Supported currencies: Euro;

• 3. Generally, the funds are received in real time;

• 4. The recharge fee for iDEAL is 3.7% + US $0.3;

• 5. When using iDEAL's foreign exchange service, the buyer needs to bear the exchange fee charged by iDEAL;

• Bank remittance top-up

• 1. If you need to use overseas wire transfer, please wire transfer to the following SuperBuy account ( overseas RMB remittance is not accepted, only USD remittance is accepted, bank settlement generally arrives within 2-3 working days after remittance ) :

• 2. Please choose to bear all the handling fees. The amount deposited will be based on the actual amount received after deducting the handling fees.

• 3. When SuperBuy receives foreign exchange funds from users through bank wire transfer, it will be converted into RMB according to the unified exchange rate of the SuperBuy platform and recorded in the account. (For the specific platform exchange rate, please refer to the account balance interface)

FAQ about using SuperBuy

The package was returned to SuperBuy, what should I do?

When SuperBuy receives a returned package:

• If your package is returned due to China customs reasons, SuperBuy will contact you to confirm your address and resend it free of charge.

• If your package is returned due to "wrong address" or "no one to receive the goods", we will charge the shipping fee again if SuperBuy sends it out again.

If you have any other questions, SuperBuy will contact you in time.

In addition to purchasing on behalf of others, can SuperBuy provide other cross-border services?

SuperBuy now also provides global travel ticket booking and personalized travel services. And not only that, SuperBuy's multinational team has senior people from all walks of life and has partners in many countries. If you have other cross-border needs or ideas, if you are looking for a business opportunity in China, building a professional observatory for yourself in Malaysia, or don't know which country a certain product can be bought in, you can contact SuperBuy, maybe they can provide assistance. SuperBuy's goal is to become a friend that users can rely on when they encounter cross-border needs.

My package has been shipped, how can I track the delivery status?

• EMS package tracking page: http://www.ems.com.cn/chinese-main.jsp (Online tracking will lag 1-2 working days; EMS mailing time is about 10 days)

• Parcel AIR tracking page: http://intmail.183.com.cn/item/trace/itemTraceAction.do (Online tracking will lag 2-4 working days; AIR mailing time is about 15 days)

• DHL package tracking page: http://www.cn.dhl.com/publish/cn/zh.high.html (You can check online on the day the package is shipped) Online tracking will have a 2-4 working days lag; DHL mailing time is about 2-7 days)

• If you are still unsure, you can also contact SuperBuy by leaving a message and SuperBuy will help you confirm the status of your package.

Can a purchasing order be canceled or returned for a refund?

• 1. If the order is in the "Under Review" status, you can click "Cancel Order" on the corresponding order in the User Center - Purchasing Orders page, and the payment will be immediately returned to the available balance in your SuperBuy account;

• 2. "Processing" status: You can click "Cancel Order" on the corresponding order in the User Center - Purchasing Order page. If the order has not been placed, our purchasing department will cancel the order and refund it within 1 working day, and the amount will be returned to the available balance in your SuperBuy account;

• 3. "Ordered" status: You can click "Refund/Return" on the corresponding order in the User Center-Purchasing Orders page. Our purchasing department will apply to the seller. If the seller has not yet shipped the item, the corresponding amount will be refunded to the available balance of your SuperBuy account after the seller confirms the refund. It usually takes 3 days.

• 4. If the seller has falsely shipped the item in the "shipped" status, you can click "Refund/Return" on the corresponding order in the User Center-Purchasing Orders page to apply for a return. Our purchasing department will apply for a refund from the seller. After the seller confirms the refund, the corresponding amount will be refunded to the available balance in your SuperBuy account, which usually takes 7 days.

• 5. Within 5 days after the goods are "in stock", you can click "Refund/Return" on the corresponding order in the User Center-Purchasing Orders page to apply for a return. We will apply to the seller. It depends on whether the seller agrees. If the seller agrees, we will help you return the goods as soon as possible. The return courier number will be displayed on the corresponding order. After the seller receives the goods and returns the money to us, we will return the corresponding amount to the available balance of your SuperBuy account. It usually takes 7-15 days, depending on the time when the seller confirms the refund;

• 6. Within 5 days after "already in stock", you can click "Refund/Return" on the corresponding order on the User Center-Purchasing Order page to apply for a replacement. We will apply to the seller, and it depends on whether the seller agrees. If the seller agrees, we will help you return it as soon as possible. The returned express number will be displayed at the corresponding order. It usually takes 7-20 days from the return of the exchanged goods to the seller for re-delivery and storage, and the specific time depends on the seller. Because the replacement involves two shipments and the merchant's inspection process, the cycle is relatively long. If you have high requirements for timeliness, it is recommended that you try to reduce the exchange.

How long does it take for the shipped products to arrive at SuperBuy?

SuperBuy warehouse is located in Huizhou, Guangdong

For shipments from the Pearl River Delta region, it usually takes 1-2 working days to arrive.

For shipments from the Yangtze River Delta region, it usually takes 3-5 working days to arrive

For shipments to other remote areas, it usually takes about 7 working days to arrive

How can I inform SuperBuy if the seller has a discount on the product price?

1. If the seller of the goods you purchase on your behalf offers a discount (including price discounts and free shipping), you can manually change the price of the goods to the discounted price when submitting the order, and note the specific discount information (postage can also be changed). When purchasing and ordering, confirm the discount and you will be ordered at the discounted price.

2. If you do not modify the product price when submitting an order, but have noted product discounts and free shipping, we will verify and order with the seller based on your discount notes when purchasing and ordering, and the relevant discounts will be automatically refunded to your SuperBuy account at the same time as the order has been placed.

3. If you did not modify the product price or note the discount when submitting the order, you can apply for a refund in the "User Center--Shopping Order" after the product is put into storage, and describe the product discount or free shipping. We will process a refund for you after verifying with the seller.

Summarize

SuperBuy is a website dedicated to providing purchase assistance to global buyers who want to buy Chinese products. It can help you buy by providing links to Chinese shopping websites including but not limited to Taobao, JD.com, Vipshop, etc. Even if you do not speak Chinese and do not have RMB, SuperBuy can communicate with Chinese sellers in Chinese and help you place orders, transship goods, and deliver them to your designated location through express delivery in your country. When your goods are transported to the SuperBuy transshipment warehouse, they will also conduct a quality inspection of the goods for you. After everything is ready, they will provide you with subsequent transnational transportation, customs declaration, and final express delivery services.