What is Sugargoo

From China to the world

SUGARGOO is committed to creating a comprehensive cross-border e-commerce shopping guide and service platform for individual and corporate merchants.

Main business

SUGARGOO's business includes providing commodity warehousing and distribution services for individual users, and establishing a one-stop service system for cross-border sellers covering procurement, warehousing, logistics, collection, technical support, marketing promotion, etc. It also builds a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.

Personalized service

SUGARGOO provides cross-border business services to overseas individual consumers and global small and medium-sized enterprises through the Internet, including Chinese product supply chain services, Chinese product procurement services, domestic and foreign after-sales services, product quality inspection services, personalized warehousing and packaging services, international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.

business services

SUGARGOO uses the Internet to create a one-stop service system at low cost for small and medium-sized business customers around the world, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, marketing and promotion.

What is the purchasing agent service?

Our purchasing service mainly helps overseas customers purchase products shipped from domestic Chinese websites. As one of SUGARGOO's core services, we can help purchase products in China according to user instructions, and provide one-stop services such as purchase advice, quality inspection, warehousing, distribution, and domestic after-sales service to ensure that you receive satisfactory products. Compared with purchasing products on your own, purchasing products on SUGARGOO can truly enjoy the convenience and benefits of online shopping.

Cost of using Sugargoo

Calculation of agency procurement costs

Purchase cost = product cost + international shipping cost

Product cost = product price + delivery fee in mainland China (the cost of shipping the product from the seller to the SUGARGOO warehouse.)

International forwarding prices

Total cost = international shipping fee + storage fee + value-added service fee (optional)

International Shipping: Shipping costs are calculated based on the weight of your shipment, the shipping method you choose, and the delivery area.

Packing fee: 8 yuan/piece

Value-added service fee: Please refer to the Help Center for details.

Shipping tips:

Shipping fee = Shipping fee + Packaging fee + Value-added service fee

Shipping costs are based on the weight of the product, the shipping method you choose, and the shipping area;

Packaging fee: 8 yuan/package, value-added service fee;

There are two commonly used methods for billing package weight: one is volumetric weight and the other is actual weight.

Actual weight generally refers to the final total weight - the weight of the product itself plus the weight of the packaging materials used for the product (final total weight)

Volumetric weight (kg) = package length (cm) x width (cm) x height (cm) / 5000 (or 6000, 7000, 8000, depending on the third-party logistics standards)

Which countries does Sugargoo support shipping to?

Sugargoo supports most countries around the world. You can visit Sugargoo's cost calculator to try it out: https://www.sugargoo.com/?utm_source=gobuynav.com#/order/freightEstimate

The following are the costs in some countries

Which countries does Sugargoo support purchasing products from?

Sugargoo supports purchasing in

Sugargoo is a website that specializes in purchasing Chinese products for buyers, so the only country it supports is China.

Sugargoo supports shopping platforms

Sugargoo supports purchases from the following platforms in China:

• JD.com

• Taobao (Taobao.com)

• Alibaba (1688.com)

• Xiaomi (mi.com)

• Vipshop (vip.com)

• Weidian

• Xianyu

Tmall.com - integrates a large number of brands and manufacturers to provide one-stop shopping solutions for merchants and consumers. As a brand mall that sells directly to merchants, Tmall provides 100% authenticity guarantee, shopping points rebate and other high-quality services. Since Tmall has a high threshold for opening a store and a complete after-sales service system, the product prices are slightly higher than the market price and the credit is better. For users who have higher requirements for shopping quality, it is recommended to purchase products from Tmall.

Taobao.com - It is a retail platform for individual sellers, bringing together numerous individuals or agency merchants. As the name suggests, Taobao has endless treasures to be found. The products here are diverse and the selling prices are low. However, the reputation of sellers varies, the authenticity of goods is difficult to distinguish, and the after-sales service is weak. Some sellers may improve their reputation by brushing orders. Therefore, when purchasing products sold by Taobao merchants, you should review them based on whether the store has paid a deposit, the store's reputation level, customer reviews, etc., to avoid unnecessary losses.

JD.COM - In the early days, it was a digital appliance platform, but now it has developed into a comprehensive online shopping mall. The product prices are relatively low. At the same time, adhering to the customer-first concept, the products sold by JD.COM are guaranteed to be 100% genuine, with national warranty, machine-printed invoices, and professional delivery and after-sales services. After JD.COM became a platform, a large number of merchants settled in JD.COM to open stores. The delivery time and after-sales service are slightly slower than those of self-operated stores. It is recommended to give priority to self-operated products.

If you want to purchase from other sites, you can also directly fill in the URL of the purchase requirement into their purchase application form. If it is a seller who does not have a purchase page or has an order with special purchase requirements, you can also give them the seller's contact information, and Sugargoo will contact the seller to make the purchase for you.

Sugargoo supported payment methods

SUGARGOO currently supports 4 payment methods:

• Balance payment (pay using account balance)

• PayPal payment (the handling fee is based on the amount at the time of payment)

• Alipay payment (no handling fee)

• Bank transfer (delay of 5-15 working days). Depends on the specific transportation situation.)

In order to reduce exchange losses, it is recommended to pay with balance.

SUGARGOO supports multiple recharge methods:

• Paypal top-up and international credit card top-up

• 1) Paypal recharge supports 4 international cards (VISA, Master, American Express, JCB cards) and bank cards from some countries.

• 2) Regardless of the currency account used, the currency paid through Paypal will be converted into US dollars.

• 3) The latest exchange rate published by the bank shall prevail. We will make real-time adjustments from time to time based on changes in the bank's exchange rate.

• 4) When using PayPal to top up, the PayPal platform will charge a handling fee: 3.5% + 0.3$.

• Alipay top-up (Alipay)

• 1) Alipay (China) Network Technology Co., Ltd. is China's leading independent third-party payment platform, founded by Alibaba Group.

• 2) There is no handling fee for Alipay recharge, but there may be a delay of 1-60 minutes in the arrival of the funds.

• WeChat Pay (not yet available)

• 1) WeChat, an application developed by Tencent, has a built-in payment function, which allows fast payment based on bound bank cards. Users can complete payments through WeChat.

• 2) You only need to bind your bank card in WeChat and complete identity verification to make payments and top up. You only need to enter your mobile phone password to complete the payment.

• 3) There is no handling fee for WeChat recharge, but there may be a delay of 1-60 minutes.

• money transfer

• (USD account)

• (RMB account)

• (EUR Account)

• Receiving bank: Bank of Hangzhou Co., Ltd.

• SWIFT code: HZCBCN2HXXX

• Bank address: No. 46, Qingchun Road, Hangzhou

• Receiving account name: SUGARGOO

• Receipt account number: 3303040160000372747

• Payment address: Room 1208, Global Logistics Center, South China City, Pinghu Street, Longgang District, Shenzhen

• Payee Email: [email protected]

• Receiving bank: Bank of Hangzhou Co., Ltd.

• SWIFT code: HZCBCN2HXXX

• Bank address: No. 46, Qingchun Road, Hangzhou

• Receiving account name: SUGARGOO

• Receiving account: 3303040160000372713

• Payment address: Room 1208, Global Logistics Center, South China City, Pinghu Street, Longgang District, Shenzhen

• Payee Email: [email protected]

• Receiving bank: Bank of Hangzhou Co., Ltd.

• SWIFT code: HZCBCN2HXXX

• Bank address: No. 46, Qingchun Road, Hangzhou

• Receiving account name: SUGARGOO

• Receiving account: 3303040160000392950

• Payment address: Room 1208, Global Logistics Center, South China City, Pinghu Street, Longgang District, Shenzhen

• Payee Email: [email protected]

• 1) If you use overseas wire transfer, please wire to the following SUGARGOO account and transfer to a bank account outside China

Warm reminder: When SUGARGOO receives foreign currency payments from users through bank wire transfer, it will be converted into RMB according to the unified exchange rate of the SUGARGOO platform.

2) If you use a bank transfer in mainland China, please transfer the money to the following SUGARGOO account (usually within 24 hours after the transfer):

Account name: Shenzhen Xiaotangren Technology Co., Ltd.

Receiving bank: Wenzhou Branch of Hangzhou Bank Co., Ltd.

Bank account number: 3303040160000372713

Remittance Fees

If you remit money to us through a bank in China, the remittance fee will depend on the remittance amount, the remittance bank, and the remittance device (counter, ATM, online banking, mobile banking). Generally, there is no handling fee for remittance using mobile banking.

Refund Fees

If you want us to refund you via bank transfer within China, you must meet the following conditions:

1) You have a valid bank account in China.

2) Your original transaction or payment must be remitted to our account via offline bank transfer.

The refund fee depends on your receiving bank, and the fees vary from bank to bank.

Exchange rate: RMB is directly accepted, and the exchange rate is not involved.

Arrival time: depends on the arrival time you choose when transferring money, usually in real time.

FAQ about using Sugargoo

How long can my goods be stored at Sugargoo?

SUGARGOO provides 100 days of free storage.

Multiple products can be combined into one package, which can help save more on international shipping costs.

For products with restricted shipping, SUGARGOO will screen the available routes for you to choose.

International shipping costs are calculated based on the estimated weight of the product, shipping method, and shipping area. The final shipping cost is based on the package volume and weight approved by the carrier.

The difference in shipping cost will be refunded to your SUGARGOO account after shipment.

International Transportation Risk Tips

Airline security is not up to standard: therefore you should be aware of mailing restrictions.

Risks during transportation: package loss; package delivery delay; outer packaging damage, etc.

Customs clearance issues: The package needs to be cleared at the local customs before entering the country, and customs inspection is random.

Customs clearance issues:

The following are some common customs clearance issues:

Infringing products are seized by customs, the declared value does not match the actual value, the goods need to be returned or discarded for local destruction, etc. If the customs officer considers your package suspicious (for example, large volume, heavy weight, or contains sensitive items, etc.), the customs officer will contact the recipient to provide an invoice or customs clearance document for review. Sugargoo will choose a transportation method with lower customs risk based on the actual properties of the goods and our handling experience. However, Sugagoo cannot guarantee or avoid any risks from customs (such as small probability returns, fines, taxes).

Description of prohibited items in transit

Prohibited items

Items that are prohibited from circulation or delivery by national laws and regulations;

All kinds of firearms, ammunition, explosives, flammable items, corrosive items, radioactive elements and containers, strong poisons, narcotics, biochemical products and other dangerous and infectious items.

All kinds of books, periodicals, propaganda materials, printed materials, etc. that endanger social security and stability and are obscene;

Various currencies. ;

All kinds of items that endanger public health;

Perishable goods;

Live animals;

Items that may endanger personal safety, contaminate or damage other mail equipment if improperly packaged;

In addition to the above general provisions, the relevant regulations of the customs department should also be observed.

Other prohibited items stipulated by laws and regulations.

Can I ship a transfer order together with a purchase order?

After the goods from the transfer order are received in your warehouse, you can combine them with the goods from the purchase order and submit your international shipment request.

If the weight of the package meets the weight limit of the logistics route, you can choose to submit it all at once or individually. If the goods have mailing restrictions, they may not be sent together. Our system will give corresponding prompts. For other questions, please consult customer service.

Summarize

Sugargoo is a website dedicated to providing purchase assistance to global buyers who want to buy Chinese products. It can help you buy by providing links to Chinese shopping websites including but not limited to Taobao, JD.com, Vipshop, etc. Even if you do not speak Chinese and do not have RMB, Sugargoo can communicate with Chinese sellers in Chinese and help you communicate, place orders, and transship goods across borders and deliver them to your designated location through express delivery in your country. When your goods are transported to the Sugargoo transshipment warehouse, they will also conduct a quality inspection of the goods for you. After everything is ready, they will provide you with subsequent transnational transportation, customs declaration, and final express delivery services.