CssBuy

What is CSSBUY (Site Introduction)

CSSBUY is a service provider site that helps with purchasing from China. It provides a simple process to help users purchase and forward goods, or use purchasing experts to purchase and forward goods based on users' links, separate package forwarding, and separate communication with sellers on any content.

CSSBuy's service literally means "shopping on your behalf", just representing helping you to buy items for you. We act as your purchasing agent, helping you to purchase goods from overseas through a modern information platform and a perfect logistics system to eliminate your shopping difficulties in overseas transportation and customs.

With www.cssbuy.com, you can search for products on any Chinese e-shopping website. You can pay by foreign exchange instead of RMB. Chinese goods are all in our hands, and we have absolutely efficient and convenient service.

Benefits of shopping with www.cssbuy.com:

• Unlimited online purchases of Chinese goods;

• US dollars, euros and various currencies can be used.

• You can receive your goods within 10 working days;

• Have a perfect return and exchange policy to ensure your interests;

• You can get professional service from our www.cssbuy.com customer service team; our customer service team will answer your questions and solve your concerns about any problems that occur during your shopping in China.

What purchasing needs do users of CSSBuy have?

A. If you are Chinese and are used to using domestic products and services or like a certain brand of goods but cannot buy them from your country, you can entrust CSSBuy to help you.

B. Want to buy professional materials, books (especially Chinese versions) or equipment. For example, some universities or research institutions need to buy some very professional books or software, and they do not have foreign purchasing channels, but can search for product information on domestic websites.

C. Follow fashion: always catch up with Chinese domestic trends, Rayley clothing, pop music, star posters, etc.

D. Price advantage: Due to China's low labor and low production costs, the prices of most commodities are much lower. At the same time, www.cssbuy.com customer service team has designed a unique money-saving shopping mode for customers.

E. Advantages of clothing size: Generally speaking, foreign clothing sizes are larger and do not fit the body of Oriental people. But they can buy their favorite clothing styles and suitable sizes on domestic websites.

F. Entrust the purchase of items auctioned on Chinese e-shopping websites, such as Taobao and eBay.

G. Entrust to buy gifts for domestic relatives and friends: Just write the name and address of the consignee and friend in the consignee and address column. This service can be applied to relatives and friends living overseas. But the delivery price needs personal approval.

Fee structure (rate) of using CSSBUY

CSSBuy's general fee structure is as follows:

Total cost = product price + domestic express delivery fee in China + international forwarding fee + service fee

Product price: the retail price of the purchased item

China domestic express delivery fee: shipping fee from the retailer to the CSSBuy warehouse

International forwarding fee: charged according to different cargo weight, delivery method and customs clearance fee (also includes the shipping fee from CSSBuy's warehouse in your country to the delivery address)

Service fee: (retail price of goods + shipping cost to China) x 6%.

Which countries does CSSBuy support shipping to? (Shipping information)

Countries CSSBuy supports delivery to

CSSBuy supports DHL, EMS, China Post and ordinary sea shipping, so CSSBuy supports delivery to most countries.

CSSBuy supports express delivery services

A. DHL: Shipping time 2-7 working days. (If the volume is too large, additional charges will be required. We ask you to confirm whether this will happen)

B. EMS: Shipping time 5-15 working days.

C. China Post: Shipping time is 10-20 working days. (It is a good way of shipping to Russia, Ukraine, Belarus and other countries)

D. Ocean Freight (If the goods are large and heavy, we can ship them to the nearest port. Please contact us for this service)

For details, please refer to CSSBuy’s shipping calculator: https://cssbuy.com/?go=page&action=estimates

Shipping cost calculation:

Which countries does CSSBuy support purchasing products from? (Supported countries)

Countries that CSSBuy supports

CSSBuy is a website dedicated to buyers purchasing Chinese products, so the only country it supports is China.

Shopping platforms that support CSS purchases

CSSBuy supports purchases from the following platforms in China:

• JD.com

• Taobao (Taobao.com)

• Alibaba (1688.com)

• Xiaomi (mi.com)

• Vipshop (vip.com)

• Weidian

If you want to purchase from other sites, you can also directly fill in the URL of the purchase requirement into their purchase application form. If the seller does not have a purchase page or has special purchase requirements, you can also give them the seller's contact information, and CSSBuy will contact the seller to make the purchase for you.

H3: Payment methods supported by CSSBuy

• CSSBuy supports Paypal for payment

• For PayPal payment, international VISA, MasterCard, American Express, JCB, and some national bank cards all support PayPal payment. Please note: no matter which currency account you use, PayPal will convert it into US dollars. According to the latest exchange rate announced by the Bank of China, CSSBuy will adjust the Bank of China exchange rate in a timely manner. At the same time, PayPal will charge a 3% handling fee.

• CSSBuy supports Western Union for payment

• CSSBuy supports wire transfer for payment

• CSSBuy supports Alipay recharge for payment

• CSSBuy supports payment by credit card

• CSSBuy has opened credit card payment, it only needs 3% recharge fee, so the fee is cheaper than PayPal

FAQ about using CSSBuy

The package was returned to Cssbuy, what should I do?

When Cssbuy receives a returned package:

• If your package is returned due to China customs reasons, CSSBuy will contact you and confirm your address and resend it free of charge.

• If your package is returned due to "wrong address" or "no one to receive the goods", we will charge the shipping fee again if CSSBuy sends it out again.

If you have any other questions, CSSBuy will contact you promptly.

Will our parcel be inspected and taxed by customs?

CSSBuy will do its best to avoid or reduce your customs troubles or duties.

But please note that customs issues or tariffs are not Cssbuy's responsibility

If your package is taxed, you need to pay the tax yourself, but the probability is very small.

How to avoid tax? You can refer to the following suggestions:

1. The weight of the package. If the package is over 15Kg, you can split it into two packages when submitting it for shipping.

My package has been shipped, how can I track the delivery status?

• EMS package tracking page: http://www.ems.com.cn/chinese-main.jsp (Online tracking will lag 1-2 working days; EMS mailing time is about 10 days)

• Parcel AIR tracking page: http://intmail.183.com.cn/item/trace/itemTraceAction.do (Online tracking will lag 2-4 working days; AIR mailing time is about 15 days)

• DHL package tracking page: http://www.cn.dhl.com/publish/cn/zh.high.html (You can check online on the day the package is shipped) Online tracking will have a 2-4 working days lag; DHL mailing time is about 2-7 days)

• If you are still unsure, you can also contact CSSBuy by leaving a message and CSSBuy will help you confirm the status of your package.

Can I ship items in packages that I purchased at different times?

• Even if you don't buy the items on the same day or week. If they are still in CSSBuy's warehouse, you can combine them in one package for shipping

• You can decide for yourself what goes in your package by selecting it and submitting it for shipping in the warehouse item.

How to know if Cssbuy has shipped the goods

After you submit the shipment, you can check the status of your package through "My Cssbuy" -> "My Package".

• Pending: The first status when submitting for delivery

• Shipped: We have shipped your package

• Invalid: There is a problem with the package

What if there is a problem with the product?

If there is a problem with the item, don't worry. You can request a return if the item meets the return/exchange policy:

Step 1: Send an email to CSSBuy customer service to return the product.

Step 2: After receiving your application, Cssbuy customer service will communicate with the seller. When your return is confirmed, customer service will contact you via email to inform you of the return details.

Step 3: After you understand the return details, please send the relevant items (product + original purchase receipt + original packaging + copy of return review results) back to this website as soon as possible.

Note: For returned goods, please be sure to return them to the purchasing agent within the promised return period. In addition, since international currency exchange takes a long time (usually more than 1 month), please be patient and the purchasing agent will inform you of the progress of the return in a timely manner.

Summarize

CSSBuy is a website dedicated to providing purchase assistance to global buyers who want to buy Chinese products. It can help you buy by providing links to Chinese shopping websites including but not limited to Taobao, JD.com, Vipshop, etc. Even if you do not speak Chinese and do not have RMB, CSSBuy can communicate with Chinese sellers in Chinese and help you communicate, place orders, and carry out cross-border transportation and transportation to your designated location through express delivery in your country. When your goods are transported to the CSSBuy transit warehouse, they will also conduct a quality inspection of the goods for you. After everything is ready, they will provide you with subsequent cross-border transportation, customs declaration, and final express delivery services.