fromjapan

What is FROM JAPAN

One Map is a purchasing and bidding service provided by FROM JAPAN Co., Ltd. FROM JAPAN provides purchasing and bidding services for major shopping websites in Japan, the United States and other countries around the world, and also provides international delivery services to deliver the products to you.

Fee structure for using FROM JAPAN

• Shipping cost: Click here to use the official calculator

• The fee for FROM USA is divided into two parts: "Payment 1" and "Payment 2".

• Bidding and purchasing agency fees

• International shipping and other fees (if any)

• Winning bid amount/product price

• The fees are as follows:

• Payment 1:

• “Payment 2”:

• For details on FROM USA charges, please click here .

Which countries does FROM JAPAN support shipping to?

FROM JAPAN Countries that support delivery

Covering 247 countries and regions around the world

FROM JAPANCourier services that support delivery

By sea, by air, by DHL, by FedEx, by UPS, by TNT

Which countries' products can be purchased through FROM JAPAN?

FROM JAPAN Supported countries

United States, Japan

Shopping platforms that support purchases from FROM JAPAN

Almost all US online stores

Payment methods supported by FROM JAPAN

Credit card, PayPal, Alipay, FJ points issued by FROM JAPAN

FAQ about using FROM JAPAN

Can a bid or order be cancelled?

We are very sorry, no cancellation, return or complaint will be accepted after the bid/payment, regardless of whether it is a bidding or purchasing order.

Please confirm the product description and carefully consider before placing a bid or making a payment.

If there are force majeure factors that require order cancellation, members are allowed to pay the relevant handling fees to cancel the order after passing the company's review and obtaining the seller's consent. Click here to view the relevant regulations.

Can the product be returned?

We are very sorry, according to the regulations of this site, we will not accept any complaints such as returns, exchanges, order cancellations or exchanges due to members' own reasons.

Is the package insured during delivery?

Whether it is domestic or international delivery, if the product is damaged or lost during delivery, One Map will provide compensation.

※ Some products cannot be compensated. Please click here to confirm.

※ If the product is damaged or lost during international delivery, please contact the customer service center with the required information within 7 days after the package is delivered. Please click here for detailed instructions.

※ The purchase guarantee plan already includes the international shipping insurance provided by our company. You cannot purchase the insurance service provided by the shipping company.

※ The amount on the parcel receipt is the upper limit of the claim.

Will there be tariffs on goods purchased from the USA?

The goods you purchase may require additional customs duties. The fees charged by our company do not include customs duties. Depending on the regulations of the country and region you specify, the goods may require additional customs duties to clear customs. At the same time, FROM JAPAN does not provide customs clearance agents. When the goods are sent to the country you specify, they may need to go through customs clearance procedures. Customers need to handle and pay the fees incurred by customs clearance by themselves. For detailed information on customs clearance and tariffs, please inquire directly with the local customs.

Are there any products that cannot be purchased or shipped overseas?

Please click here for international prohibited items .

Also, please note that the following products cannot be shipped to the United States, so please do not purchase them.

Purchasing and bidding services ✖

Shipping to overseas addresses ✖

・Fauna and flora protected by the Washington Convention

・Prescription drugs, over-the-counter medicines

·medical equipment

・Electronic cigarettes, cigarettes

·currency

・Beverages with an alcohol content of 70.0% or more

・Ivory and products containing ivory

・Adult products

・Guns and swords

Common examples of products that cannot be shipped to overseas addresses:

・Massage machine

・Contact lenses

・Eye drops

・Gastrointestinal medicine

・Singapore paper coins

・Ivory Mahjong tiles

・DVDs containing content that is restricted to 18+

※ If you need to cancel an order due to a mistaken purchase, a cancellation fee will be incurred . In addition, depending on the seller's rules, not all orders can be canceled, so please understand in advance.

Summarize

FROM JAPAN is a company that provides purchasing and bidding services on a global scale, covering shopping websites of all sizes in Japan, the United States and other parts of the world, and also provides international shipping services. The cost structure includes the product price, agency bidding and purchasing fees, and other fees such as international shipping. It supports delivery to 247 countries and regions around the world, and express services include sea and air transportation, as well as well-known international express companies such as DHL, FedEx, UPS and TNT. The shopping platform covers almost all online stores in the United States, and the payment methods are diverse, including credit cards, PayPal, Alipay, and FJ points issued by FROM JAPAN. FROM JAPAN emphasizes that orders are generally not cancelable, and goods are not accepted for return or exchange, but compensation services are provided for damaged or lost goods. As to whether the purchased goods will be subject to tariffs and embargoes, it is recommended to check the local customs policy and carefully read the relevant terms and regulations.