usa2me

What is usa2me

USA2Me was founded in late 2004 as a family-owned business located in a small warehouse in Houston, Texas, with a mission to become a quality leader in the then-emerging mail and package forwarding industry.

The company launched its website in the summer of 2005 and quickly acquired its first customers. It was the recommendations from these early customers that helped the company grow rapidly. By the end of the first year, USA2Me had successfully achieved its goal of industry leadership through word of mouth and marketing activities.

USA2Me takes customer satisfaction very seriously. In its fifth year, the company moved to a larger space to ensure that it can accommodate future growth without having to change customer addresses. The company has established sophisticated systems and processes to ensure that customers' packages are handled properly, carefully, and efficiently. Although they may not be the cheapest forwarder, they always insist on getting your items to you in the way you want them.

USA2Me has a wealth of experience serving customers like you over the years and they always keep their promises. The company thanks its customers for their support and thanks to its employees, suppliers and partners for helping it achieve its goals!

USA2Me will continue to uphold the philosophy and purpose of its founding and is committed to bringing you closer to the United States!

Service Process

1. Sign up and get a dedicated US delivery address.

2. Send your online purchases or packages in the United States to this address.

3. USA2Me will take photos of your items and register them.

4. You can manage your "virtual mailbox" through your online account and choose to ship, scan or discard items.

5. USA2Me can consolidate and ship items worldwide (at a lower price than regular couriers).

Service Features

• Exclusive US delivery address: convenient for receiving US mail, parcels and online shopping items.

• Online Email Management: Receive timely item notifications, view item photos, and request items to be shipped, scanned, or discarded online.

• Flexible delivery options: Choose to have your items delivered daily, weekly, monthly, or on demand.

• Consolidation saves shipping costs: Combine multiple items into one package and choose to remove unnecessary packaging materials to reduce weight and reduce costs.

• View the contents of the email: You can pay a small fee to request a scan to view the contents of the email, and you can also take a photo of the items in the package.

• Discarding junk mail: Some service plans include free disposal of unwanted mail (destruction is done by professional companies).

Suitable for

If you frequently shop online in the United States or need to receive U.S. mail packages, USA2Me is a convenient choice for you. Especially for users who receive less mail, its basic and standard services will be more cost-effective.

USA2Me Forwarding Service Overview

USA2Me, a US forwarding company, provides package and letter forwarding services, allowing you to easily enjoy the fun of online shopping in the United States! No matter where you are, you can use their service to receive packages.

Simply set your USA2Me address as the delivery address when you shop online, in a physical catalog, or over the phone. Once your package arrives at the US warehouse, they will enter the information into your account. Once you log in to Mail Manager, you can request that your items be forwarded to almost anywhere in the world.

You can also consolidate multiple packages into a single shipment, or even request repackaging to save on shipping costs.

How to use USA2Me US forwarding service:

1. Shop with your USA2Me address.

2. The item arrives at your USA2Me warehouse address.

3. Log in to Package Management and request that your items be forwarded to your delivery address (which can be almost anywhere in the world).

4. Receive your goods at home!

Tips for successful online shopping:

Click on each tab to learn more practical tips to make your online shopping in the United States easier.

For example:

• Add your USA2Me address to your credit card billing information.

• Combine multiple packages for shipping.

• Request repackaging to save shipping costs.

• Pay attention to the volumetric weight of your package.

• Take advantage of USA2Me’s shopping service.

• Check out their shopping guide page.

USA2Me Personal Shopping Service

For friends who need to shop in the United States, USA2Me provides purchasing services that can help solve the following problems:

• Having trouble shopping online?

• Can't find what you're looking for?

• Unable to pay for goods?

• Doubt you can find a better price?

• Merchant does not accept foreign credit cards?

• Looking to buy tickets to a sold-out sporting event or event?

• Need to source special services or products in the United States?

If you encounter any of the above situations, you can contact USA2Me to apply for purchasing services or get a quote.

Details of Personal Shopper Service

USA2Me can assist you with shopping in the United States through its purchasing agent service.

Rates and Conditions

The purchasing service fee is charged as follows: for orders paid by wire transfer, a handling fee of US$10 or 10% is charged, whichever is higher; for orders paid by credit card, a handling fee of US$13.5 or 13.5% is charged, whichever is higher. A wire transfer handling fee of US$25 is also charged for each wire transfer. All fees are non-refundable.

The above fees are charged per order, where an order is defined as an online transaction with a single merchant (which may include any number of items).

USA2Me reserves the right to refuse any transaction and may limit the amount of credit card payments to reduce risk. USA2Me may refuse to provide purchasing services or require additional security measures for new customers with no previous transaction records or large orders.

USA2Me's role is limited to placing orders on behalf of customers and receiving merchandise. USA2Me does not warrant the merchandise or the shipping process to the U.S. shipping center. All product warranty questions should be directed to the manufacturer or merchant. USA2Me is not responsible for the merchant's performance of the contract.

If an order requires additional services beyond simply placing the order, USA2Me reserves the right to charge additional service fees.

USA2Me Membership Packages

Where USA2Me ships to

USA2Me can ship to most countries in the world. You can check the shipping rate calculator: https://www.usa2me.com/signup/pgeShippingRates.aspx

Frequently asked questions about using USA2Me

Q: Can I ship batteries?

A: We can ship batteries within the United States via ground shipping. For international or air shipments, batteries are considered hazardous materials and may be subject to shipping restrictions. In particular, batteries shipped alone (e.g., without any device) may be refused. It is recommended that batteries be shipped with the device, but we cannot guarantee that batteries can be shipped by air.

Q: What format will my USA2Me address be in? What will it look like?

A: Your address will be a U.S. street address, not a PO Box, and will be in the following format:

Your Name10685-B Hazelhurst Dr. # (your account number) Houston, TX 77043

We are conveniently located in Houston, Texas.

Q: Can I use my courier (e.g. FedEx, UPS, DHL, etc.) account to ship my items?

A: We do not accept items shipped by third party accounts, nor do we allow couriers to pick up items at your door unless you have arranged the shipping through us.

Q: Can companies use USA2Me accounts?

A: Yes, corporations can use a USA2Me account. The legal representative of the corporation needs to submit Form 1583 along with two copies of identification.

Q: Which countries do you ship to?

A: We can ship to almost any country in the world, but there are some exceptions. For a full list of countries we serve, please visit our rates page.

Q: Do you provide service in the United States? Do you ship within the United States?

A: Absolutely! A large portion of our business comes from customers who live in the United States and enjoy using our mail and shipping services. RVers, sales representatives, and frequent business travelers appreciate our mailbox manager and forwarding features. Our U.S. plan rates are very competitive. To view U.S. rates or to sign up, visit our rates page.

Q: How often do you deliver my mailbox items to me?

A: It depends on your preference. USA2Me's Mailbox Manager gives you complete control. You can choose to request shipments monthly, weekly, or as needed. If you choose a fixed frequency, you can still manually order items for shipment through the web page. Please note that if you place a shipment order through our web page, your scheduled shipment will still be based on the frequency you selected unless you change the frequency.

Q: I have selected monthly shipments, but I also manually ordered a shipment mid-month. Will my shipment frequency be affected? Will the date of my next automatic shipment change?

A: Monthly auto-ships are generated one month from your last auto-ship (or the registration date for new accounts). However, if your inbox happens to be empty on that date, or you haven't completed the Form 1583 process, no shipments can be generated. Once an item is delivered to your inbox or we receive your Form 1583, a shipment will be generated. The next shipment will be generated one month from that new date.

Q: I recently received a shipment that I ordered manually through the website. However, a few days later I received another shipment that I did not order. Why is this?

A: You have most likely chosen to receive shipments on a fixed frequency (monthly, bi-weekly, or weekly). Since we have no way of knowing your intention to place a manual order, manually placing a shipment will not change your selected frequency. If you would like to pause shipments, please change your frequency or notify us.

Q: My plan includes one free delivery. Can I use it at any time?

A: Free shipping credits apply to the first shipment within a billing cycle. Unused shipping credits do not roll over to the next cycle.

Q: I usually only receive a few letters each month. What services do you provide for me?

A: If you only plan to receive a small amount of letters and other documents in your mailbox each month, you can choose our "Standard" or "Basic" plans. These plans provide you with an affordable way to receive items.

Q: I don’t have regular internet access, can I still use your service?

A: Of course! If you don't have internet access, we can simply forward all of your mail and packages to you on a regular basis. When you sign up, be sure to select your delivery frequency.

Q: What is Form 1583 and why do I have to fill it out?

A: The United States Postal Service requires us to have this form in order to pick up mail and packages on your behalf. Form 1583 is the law and we are not exempt from it. Click here for more information. If you need help or instructions on filling out Form 1583, click here.

Q. Can I fax or email Form 1583? Why do I have to mail it?

If you do not plan to receive items in your mailbox via the US Postal Service, then we can accept the form via email. If you plan to receive items in your mailbox via the US Postal Service, we are also required by law to retain the originals, so we cannot accept faxed or emailed copies. In this case, the 1583 form must contain the original signature and be stamped by a notary public (or, if there is no notary public, by a government or bank official (or attorney) using an official stamp). In order for us to activate all features of your account, two original 1583 forms must be submitted to us along with copies of two forms of identification. We also need a copy of the front and back of the credit card you used to register. Acceptable forms of identification include: passport, government ID, driver's license, recognized company ID, insurance policy, etc. See the 1583 form (click here to download) for a complete list.

Q. Why don't you give me full access to my account before I file Form 1583?

US Postal regulations require that we have this form before we can ship your item. Providing you with your US address and some account access allows you to start using some features of the Service right away. However, we cannot allow you full access (including shipping) unless you complete the process.

Q. I didn't send in my Form 1583 on time, will my account be automatically cancelled?

No. Because many customers use their USA2Me addresses for mail forwarding for other reasons that do not require a 1583 form, your account will not be automatically canceled and you will still be responsible for the monthly fees. However, if we do not receive your 1583 form in a timely manner, we may deactivate your Mail Manager Online account and return mail to sender. If you would like to cancel your account, please send us a cancellation request via email.

Q. What is a notary public? What if there is no notary public?

A notary is someone who verifies your identity when you sign the 1583 form. The notary should witness the signature and certify that you are who you claim to be by affixing his or her stamp to the form. If you are unable to find a notary, or if the cost of a notary is too high, you can find a local official, such as an attorney, government, or bank official, who can stamp the form. You can usually find a notary at your local U.S. consulate or embassy. Alternatively, you can try using an online notary service, such as this one.

Q. Can I have the Postal Service forward my mail to my new USA2Me address?

If you already receive mail or packages at another address, you can fill out a change of address form at your local post office. This will instruct the USPS to forward any mail received at your old address to your new address for up to six months. Please note that due to recent changes to the USPS website, you may not be able to do a change of address online, as you may receive an error saying that the USPS does not forward mail for individuals to business addresses. This does not apply to CMRAs (Commercial Mail Receiving Agents), but the USPS is still working on this issue. Please fill out the form at your post office to ensure correct forwarding.

Q. Can multiple people share the same USA2Me email account?

Most plans allow up to three additional names to be added to the same account, but more can be added with our approval. To add additional names, visit the Account Settings section of Mail Manager. We will need a copy of Form 1583 and two forms of identification for each additional name you add to your account. A fee will be charged. IMPORTANT: Because we are not legally permitted to accept mail for someone who has not completed Form 1583, we will not accept any mail or packages sent to your account that are addressed to someone who is not registered in your account.

Q. What payment methods do you accept? If I don’t have a credit card, can I still use your services?

We accept all major credit cards. If you do not have a credit card or do not wish to use one, please contact us to arrange an alternative form of payment. In this case, a deposit will be required.

Q. Do you require a deposit?

When you sign up, you'll need to pay the setup fee and first month's service fee using your credit card. Future fees and charges will automatically be charged to the credit card on file. Therefore, as long as you maintain a credit card in good standing on file, you won't need a deposit.

Q. Can I start using the address you provided me when I signed up?

You can begin receiving emails in your account, but you will not be able to fully access your account's features until you complete the registration process by sending us two original Form 1583, copies of two identification documents, and a copy of the front and back of your credit card. Click here for more information.

Q. Why do you need a copy of my credit card?

Due to the nature of our industry, fraud is common. By reducing fraud, we are able to reduce our costs and provide you with better rates. By requesting a copy of the card from all of our customers, we are certain that the customer is indeed who he/she claims to be and that the credit card is in his/her possession. To reduce any security issues, we recommend that you block the middle digits of your card number, leaving only the first 4 and last 4 digits visible. USA2Me will always protect the privacy and confidentiality of your information. Please review our policies.

Q. What can I receive in my USA2Me mailbox?

You can receive mail and packages delivered by the US Postal Service and international couriers such as Fedex, DHL and UPS. This means you can shop online and use your USA2Me address as your mailing address. You can also receive faxes at USA2Me's public fax number (fax fees will apply) and view it by logging into your Mail Manager. Since this is a public (public) fax, only properly identified faxes will be delivered to your mailbox. You can view your assigned fax number in the Account Settings section of your Mail Manager.