WeGoBuy

What is WegoBuy

WegoBuy is a service provider site that helps with purchasing from China. It provides a simple process to help users purchase and forward goods, or use purchasing experts to purchase and forward goods based on users' links, separate package forwarding, and separate communication with sellers on any content.

Purchasing agent service is WegoBuy's core service. WegoBuy will purchase goods in China for users according to their instructions and provide one-stop services such as purchase advice, quality inspection, storage, delivery, and after-sales service to ensure that users receive satisfactory goods. Using WegoBuy's purchasing agent service will be simpler and easier than buying by yourself, and will have better results.

Users only need to log in to WegoBuy to purchase the goods they want and pay in local currency. The purchasing process is as follows:

1. Log in to WegoBuy's website and select the products you want them to purchase, or provide detailed information about the products. They will purchase for you. In this step, WegoBuy will give you tips and suggestions on mailing and purchasing based on the products, and even help you find more ideal products.

2. When the goods arrive at WegoBuy's warehouse, WegoBuy will inspect and store them for you. You can use WegoBuy's warehouse to store the goods for free for 6 months.

3. You can instruct WegoBuy to send the goods to you at a time that suits you. If you are not in a hurry, you can collect more goods and send them to save shipping costs.

4. Whether the product is in transit or has been delivered to you, WegoBuy's customer service will be responsible for you and assist you in solving any after-sales problems

0 service fee is our service concept. Customers only need to pay for the product and shipping costs, and no additional service fees are required. But this does not mean that we will compromise on service quality. On the contrary, our goal is to provide the best service in the industry. We welcome users to compare our charges and service quality with those of other peers at any time.

Through Wegobuy, you can search for products on all major shopping websites in China, and you can shop directly with foreign currency payments without RMB. All products from all over the country are at your fingertips, which is absolutely fast and convenient!

Benefits of using Wegobuy

1. You can choose and buy online products from mainland China without limit

2. You can use US dollars, euros and various circulating currencies for shopping

3. You can receive your overseas products within 7 working days at the earliest.

4. You can get a complete return and exchange system guarantee

5. You can get professional services from Wegobuy customer service team to answer any questions you encounter during shopping in mainland China

Under what circumstances is it appropriate to choose purchasing agent?

1. They are used to using products and services from mainland China, or prefer a certain brand of goods, and entrust us to buy them when they cannot be purchased abroad.

2. Professional materials, books (especially Chinese versions) or equipment. For example, a university or research institute needs to buy some very professional books or software, which cannot be purchased abroad, but can be searched on Chinese mainland websites for product sales information.

3. Fashionable and cutting-edge: Keep up with the latest trends in mainland China, including Ruili clothing, pop music, celebrity posters, etc.

4. Discover price advantages: Because the labor force in mainland China is cheap and the production cost is low, the prices of most products are much lower; at the same time, Wegobuy has designed a unique money-saving shopping model for customers

5. Clothing size advantage: Clothing sizes abroad are generally larger and do not fit the body shape of Oriental people, but you can buy your favorite styles or clothing of the right size on websites in mainland China.

6. Entrust others to purchase auction items on auction websites in mainland China, such as bidding and purchasing on behalf of Taobao products

Costs of using WegoBuy

WegoBuy's general fee structure is as follows:

In addition to the product cost, international shipping and customs clearance fees, no other fees will be charged (value-added services are available for purchase on demand)

Total cost of purchasing on behalf of others = product cost + international shipping fee + customs clearance fee

Product cost: Product selling price + Mainland China shipping cost (shipping cost from seller’s location to WegoBuy warehouse)

International shipping costs: The shipping costs are calculated based on the weight of your product, the shipping method you choose, and the shipping area.

Customs clearance fee: The fee required for international customs clearance of the package, generally RMB 8.00 (depending on the delivery method)

Which countries does WegoBuy support shipping to?

Countries WegoBuy supports delivery to

WegoBuy supports most common international shipping methods such as DHL, EMS, China Post, UPS and ordinary sea freight, so WegoBuy supports delivery to most countries

WegoBuy supports express delivery services

The international package transportation process needs to go through: WegoBuy warehouse packaging - logistics company collection - logistics company/airport security check - waiting for flight arrangement - flying abroad (may need to transfer) - airport processing center operation - customs clearance process - transfer to local delivery company - delivery process. The above process requires time-limited processing, and special customs clearance links will take a long time. If your package is not updated within the delivery period, please wait patiently. Thank you for your understanding and support.

1. Delivery time: It is calculated from the time your package status shows "shipped". The delivery time provided is a basic reference time. In case of special weather, customs or logistics conditions, the delivery time will be greatly affected. Please reserve enough time to receive the goods.

2. Freight calculation rules: Some routes calculate the actual weight, while some routes calculate the volumetric weight. The charging standards for each type of route to different countries will vary. Therefore, if you want to estimate the freight, you can go to our freight estimation website: https://www.wegobuy.com/cn/page/query/freight/

3. If you have any questions about the weight, you can check the calculation rules through the following link.
a) Estimated weight vs. actual weight: https://www.WegoBuy.com/help/detail/46/140
b) How to calculate volumetric weight in various modes of transport: https://www.WegoBuy.com/help/detail/46/137

Shipping cost calculation:

Which countries does WegoBuy support purchasing products from?

Countries where WegoBuy supports purchases

WegoBuy is a website dedicated to buyers purchasing Chinese products, so the only country it supports is China.

WegoBuy supports shopping platforms

WegoBuy supports purchases from the following platforms in China:

• JD.com

• Tmall (tmall.com)

• Taobao (Taobao.com)

• Alibaba (1688.com)

• Xiaomi (mi.com)

• Vipshop (vip.com)

• Weidian

Tmall.com - integrates a large number of brands and manufacturers to provide one-stop shopping solutions for merchants and consumers. As a brand mall that sells directly to merchants, Tmall provides 100% authenticity guarantee, shopping points rebate and other high-quality services. Since Tmall has a high threshold for opening a store and a complete after-sales service system, the product prices are slightly higher than the market price and the credit is better. For users who have higher requirements for shopping quality, it is recommended to purchase products from Tmall.

Taobao.com - It is a retail platform for individual sellers, bringing together numerous individuals or agency merchants. As the name suggests, Taobao has endless treasures to be found. The products here are diverse and sold at low prices. However, the reputation of sellers varies, the authenticity of goods is difficult to distinguish, and the after-sales service is weak. Some sellers may improve their reputation by brushing orders. Therefore, when purchasing products sold by Taobao merchants, you should review them based on whether the store has paid a deposit, the store's reputation level, customer reviews, etc., to avoid unnecessary losses.

JD.COM - In the early days, it was a digital appliance platform, but now it has developed into a comprehensive online shopping mall. The product prices are relatively low. At the same time, adhering to the customer-first concept, the products sold by JD.COM are guaranteed to be 100% genuine, with national warranty, machine-printed invoices, and professional delivery and after-sales services. After JD.COM became a platform, a large number of merchants settled in JD.COM to open stores. The delivery time and after-sales service are slightly slower than those of self-operated stores. It is recommended to give priority to self-operated products.

If you want to purchase from other sites, you can also directly fill in the URL of the purchase requirement into their purchase application form. If the seller does not have a purchase page or has special purchase requirements, you can also give them the seller's contact information, and WegoBuy will contact the seller to make the purchase for you.

WegoBuy Supported Payment Methods

• Paypal top-up and international credit card top-up

• 1. Paypal recharge supports 4 international cards (VISA, Master, American Express, JCB Card) and bank cards from some countries;

• 2. Regardless of the currency account you use, Paypal recharges are converted into US dollars and Paypal recharges are real-time;

• 3. Based on the latest exchange rate published by the Bank of China, we will make real-time adjustments from time to time according to the changes in the exchange rate of the Bank of China;

• 4. The current recharge fee using Paypal is 3.7% + 0.3$;

• recharge on Alipay

• 1. Alipay (China) Network Technology Co., Ltd. is a leading independent third-party payment platform in China and an affiliate of Alibaba Group. Alipay is committed to providing "simple, secure and fast" online payment solutions for China's e-commerce;

• 2. Alipay has established in-depth strategic partnerships with more than 160 domestic and foreign banks, as well as VISA, MasterCard and other international organizations, becoming the most trusted partner of financial institutions in the field of electronic payment;

• 3. There is no handling fee for Alipay recharge, but there may be a delay of 1-60 minutes in the receipt of funds;

WeChat Recharge

• 1. WeChat Pay is a mobile payment product jointly launched by Tencent's mobile social communication software WeChat and third-party payment platform Tenpay. WeChat's payment and security systems are supported by Tencent Tenpay. Tenpay is a third-party payment platform that holds an Internet payment license and has a complete security system;

• 2. You only need to bind your bank card in WeChat and complete identity authentication, then you can recharge. When paying, you only need to enter the password on your mobile phone to complete the recharge;

• 3. WeChat Pay supports debit and credit cards of the following banks: China Merchants Bank, China Construction Bank, China Everbright Bank, China CITIC Bank, Agricultural Bank of China, China Guangfa Bank, Ping An Bank, Industrial Bank, and China Minsheng Bank. In addition, WeChat Pay also supports credit cards issued by the following banks: Shenzhen Development Bank and Ningbo Bank;

• 4. There is no handling fee for WeChat recharge, but there may be a delay of 1-60 minutes in the receipt of funds;

Giropay - German bank transfer

• 1. Giropay-German bank transfer, covering 80% of the German market, supports the following bank cards: GLS Gemeinschaftsbank, MLP-Bank, Cronbank, Ready-Bank, Bankhaus Ellwanger & Geiger, Deutsche Kreditbank, PSD-Bank, Deutsche Post AG, Postbank, Sparkassen-Finanzgruppe, Genossenschaftsbanken;

• 2. Supported currencies: Euro;

• 3. Real-time payment, convenient and fast;

• 4. The recharge fee for using Giropay is 3.7% + US $0.3;

• 5. When using Giropay's foreign exchange service, the buyer needs to bear the exchange fee charged by Giropay;

POLi-Australia online banking transfer

• 1. POLi is a commonly used payment method in Australia and New Zealand, which can replace credit card payment. It does not require account registration and does not store sensitive information such as bank account passwords. It only requires a direct connection to a bank account, which is safe and reliable.

• 2. Supported currencies: AUD, NZD, USD;

• 3. Real-time payment;

• 4. The recharge fee for POLi is 3.7% + US $0.3;

• 5. When using POLi's foreign exchange service, the buyer needs to bear the exchange fee charged by POLi;

iDEAL

• 1. iDEAL is the largest online payment system in the Netherlands, supporting most Dutch banks. About 60% of online transactions in the Netherlands are completed through iDEAL;

• 2. Supported currencies: Euro;

• 3. Generally, the funds are received in real time;

• 4. The recharge fee for iDEAL is 3.7% + US $0.3;

• 5. When using iDEAL's foreign exchange service, the buyer needs to bear the exchange fee charged by iDEAL;

• Bank remittance top-up

• 1. If you need to use overseas wire transfer, please wire transfer to the following Wegobuy account ( overseas RMB remittance is not accepted, only USD remittance is accepted, bank settlement is generally received within 2-3 working days after remittance ) :

• 2. Please choose to bear all the handling fees. The amount deposited will be based on the actual amount received after deducting the handling fees.

• 3. When Wegobuy receives foreign exchange funds from users through bank wire transfer, it will be converted into RMB according to the unified exchange rate of the Wegobuy platform and recorded in the account. (For the specific platform exchange rate, please refer to the account balance interface)

Frequently Asked Questions (FAQ) about using WegoBuy

The package was returned to WegoBuy, what should I do?

When WegoBuy receives a returned package:

• If your package is returned due to China customs reasons, WegoBuy will contact you and confirm your address and resend it free of charge.

• If your package is returned due to "wrong address" or "no one to collect the goods", we will charge the shipping fee again if WegoBuy sends it out again.

If you have any further questions, WegoBuy will contact you promptly.

In addition to purchasing on behalf of others, can Wegobuy provide other cross-border services?

Wegobuy now also provides global travel ticket booking and personalized travel services. And not only that, Wegobuy's multinational team has senior people from all walks of life and has partners in many countries. If you have other cross-border needs or ideas, if you are looking for a business opportunity in China, building a professional observatory for yourself in Malaysia, or don't know which country a certain product can be bought in, you can contact Wegobuy, maybe they can provide assistance. Wegobuy's goal is to become a friend that users can rely on when they encounter cross-border needs.

My package has been shipped, how can I track the delivery status?

• EMS package tracking page: http://www.ems.com.cn/chinese-main.jsp (Online tracking will lag 1-2 working days; EMS mailing time is about 10 days)

• Parcel AIR tracking page: http://intmail.183.com.cn/item/trace/itemTraceAction.do (Online tracking will lag 2-4 working days; AIR mailing time is about 15 days)

• DHL package tracking page: http://www.cn.dhl.com/publish/cn/zh.high.html (You can check online on the day the package is shipped) Online tracking will have a 2-4 working days lag; DHL mailing time is about 2-7 days)

• If you are still unsure, you can also contact WegoBuy by leaving a message and WegoBuy will help you confirm the status of your package.

Can a purchasing order be canceled or returned for a refund?

• 1. If the order is in the "Under Review" status, you can click "Cancel Order" on the corresponding order in the User Center - Purchasing Orders page, and the payment will be immediately returned to the available balance in your Wegobuy account;

• 2. "Processing" status: You can click "Cancel Order" on the corresponding order in the User Center - Purchasing Order page. If you have not yet ordered, our purchasing department will cancel the order and refund you within 1 working day, and the amount will be returned to the available balance in your Wegobuy account;

• 3. "Ordered" status: You can click "Refund/Return" on the corresponding order in the User Center-Purchasing Orders page. Our purchasing department will apply to the seller. If the seller has not yet shipped the goods, the corresponding amount will be refunded to the available balance of your Wegobuy account after the seller confirms the refund. It usually takes 3 days.

• 4. If the seller has falsely shipped the goods in the "shipped" status, you can click "Refund/Return" on the corresponding order in the User Center-Purchasing Orders page to apply for a return. We will apply for a refund from the seller. After the seller confirms the refund, the corresponding amount will be refunded to the available balance in your Wegobuy account, which usually takes 7 days;

• 5. Within 5 days after "in stock", you can click "Refund/Return" on the corresponding order in the User Center-Purchasing Order page to apply for a return. We will apply to the seller. It depends on whether the seller agrees. After the seller agrees, we will help you return it as soon as possible. The return courier number will be displayed on the corresponding order. After the seller receives the goods and returns the goods to us, we will return the corresponding amount to the available balance in your Wegobuy account. It usually takes 7-15 days, depending on the time when the seller confirms the refund;

• 6. Within 5 days after "in stock", you can click "Refund/Return" on the corresponding order on the User Center-Purchasing Order page to apply for a replacement. We will apply to the seller, and it depends on whether the seller agrees. After the seller agrees, we will help you return it as soon as possible. The returned express number will be displayed at the corresponding order. It usually takes 7-20 days from the return of the exchanged goods to the seller for re-delivery and storage, and the specific time depends on the seller. Because the replacement involves two shipments and the merchant's inspection process, the cycle is relatively long. If you have high requirements for timeliness, it is recommended that you try to reduce the exchange.

How long does it take for the shipped items to arrive at Wegobuy?

Wegobuy warehouse is located in Huizhou, Guangdong

For shipments from the Pearl River Delta region, it usually takes 1-2 working days to arrive

For shipments from the Yangtze River Delta region, it usually takes 3-5 working days to arrive

For shipments to other remote areas, it usually takes about 7 working days to arrive

How can I inform Wegobuy if the seller has a discount on the product price?

1. If the seller of the goods you purchase on your behalf offers a discount (including price discounts and free shipping), you can manually change the price of the goods to the discounted price when submitting the order, and note the specific discount information (postage can also be changed). When purchasing and ordering, confirm the discount and you will be ordered at the discounted price.

2. If you do not modify the product price when submitting the order, but have noted the product discount and free shipping, we will verify and order with the seller according to your discount notes when purchasing and ordering, and the relevant discount will be automatically refunded to your Wegobuy account at the same time as the order has been placed.

3. If you did not modify the product price or note the discount when submitting the order, you can apply for a refund in the "User Center--Shopping Order" after the product is put into storage, and describe the product discount or free shipping. We will process a refund for you after verifying with the seller.

Summarize

WegoBuy is a website dedicated to providing purchase assistance to global buyers who want to buy Chinese products. It can help you buy by providing links to Chinese shopping websites including but not limited to Taobao, JD.com, Vipshop, etc. Even if you do not speak Chinese and do not have RMB, WegoBuy can communicate with Chinese sellers in Chinese and help you communicate, place orders, and carry out cross-border transportation and transportation to your designated location through express delivery in your country. When your goods are transported to the WegoBuy transit warehouse, they will also conduct a quality inspection of the goods for you. After everything is ready, they will provide you with subsequent cross-border transportation, customs declaration, and final express delivery services.