Tenso

What is Tenso

Tenso is a Japanese purchasing agent service company that provides consumers around the world with an easy way to purchase goods on the Japanese market, especially those Japanese goods that do not provide international delivery. Through Tenso's service, users can easily purchase goods from Japanese online stores and have them shipped to their addresses in their own countries. This service is particularly suitable for overseas users who like Japanese culture and products, as well as Japanese living abroad.

Specifically, Tenso's service process includes the following three steps:

1. Shopping: You can shop on your favorite shopping websites.

2. Domestic delivery: Purchased items will first be delivered to Tenso's warehouse in Japan.

3. Overseas delivery: Your ordered product will be shipped overseas by Tenso after it arrives at Tenso's warehouse.

In addition, Tenso also provides some value-added services, such as "centralized packaging service" that combines parcels from different shopping websites and "multiple delivery methods" other than EMS for customers to choose freely, such as SAL and sea freight. In general, Tenso is committed to providing convenient services to customers, and satisfying customer needs is Tenso's primary goal.

Cost structure of using Tenso

The cost of using Tenso mainly includes the following parts:

1. Forwarding fee: This is calculated based on the actual weight of the package. For example, for shipments weighing up to 1 kg, the minimum charge is 490 yen⁹. The exact fees can be found on Tenso’s official website.

2. International Shipping Fees: This is calculated based on the actual weight or volumetric weight of the package (whichever is greater). The specific shipping costs will vary depending on the delivery method you choose (such as EMS, SAL, sea freight, etc.) and the destination.

3. Other possible fees: This includes GST (applicable to countries such as Australia, New Zealand, Singapore, etc.), customs clearance fees (when the total declared amount exceeds 200,000 yen, a customs clearance fee of 2,800 yen is required) and additional fees that may be incurred due to the condition of the package requiring special handling.

In addition, Tenso also provides some value-added services, such as "centralized packaging service" (merging packages from different shopping websites) and "multiple delivery methods service" (providing delivery methods other than EMS for customers to choose freely, such as SAL and sea transportation, etc.), which may incur additional fees.

Please note that the above fees are subject to change based on market exchange rates.

Which countries does Tenso support shipping to?

Countries where Tenso delivers

Tenso can ship Japanese products to China and all over the world.

Tenso supports express delivery services

Tenso offers the following international delivery methods:

1. EMS (International Express Mail): This is the most recommended delivery method by Tenso, which can deliver the package to you faster than other methods. It provides a complete cargo tracking service and subsequent damage compensation system.

2. AIR (air transport): Although the price is higher, the delivery speed is second only to EMS.

3. SAL (Economy Air Mail): It uses the remaining space on regular cargo planes to deliver packages. The delivery speed is slower than AIR, but the price is relatively low.

4. Shipping: Use shipping to send your package. The delivery time usually takes 1 to 3 months and the shipping cost is the lowest.

5. DHL Express: An express service provided by the world's leading international express brand.

6. ECMS: For delivery to Asia and the United States, ECMS is a reliable and cost-effective delivery method.

7. Taiwan FamilyMart pickup: This delivery method is only applicable to parcels sent to Taiwan.

8. tenso air delivery to Taiwan: international delivery method limited to Taiwan.

Please note that each shipping method has its own specific weight and size restrictions, as well as different compensation services and package tracking services. The specific shipping method you choose can be determined based on your needs and the specific circumstances of your package.

Which countries does Tenso support purchasing products from?

Countries where Tenso can be purchased

Tenso is a service that provides shipping of Japanese products to overseas countries, so the only country it supports is Japan.

Shopping platforms supported by Tenso

Tenso is a service that provides shipping of Japanese products overseas. You can shop on various Japanese shopping websites, such as Amazon, Japan Rakuten, etc. The purchased products will first be sent to Tenso's warehouse in Japan, and then Tenso will ship them overseas for you. In addition, Tenso also provides a purchasing service called "Buyee", which can purchase products from many shopping websites, including Amazon, Japan Rakuten, Yahoo! Shopping Website, and even auction websites that cannot be used during the general shipping process (such as Yahoo! Auction). In general, Tenso and Buyee provide a convenient platform for you to purchase and ship various Japanese products.

Payment methods supported by Tenso

Tenso supports the following two payment methods:

1. PayPal

2. Credit cards, including VISA, MasterCard, JCB, American Express and UnionPay.

Please note that if the currency of your credit card issuing country or PayPal registration country is not supported by Tenso, then the settlement will be made in US dollars. You can check the specific payment process and rules on Tenso's official website.

Frequently Asked Questions (FAQ) about using Tenso

Can tickets and cash be transferred?

Sorry, tickets and cash cannot be transferred.

According to regulations, cash cannot be sent because it is classified as securities.

However, if tickets or other valuables are lost or delayed during international delivery, no compensation will be provided.

In addition, valuable tickets such as tickets usually do not come with tracking numbers.

If there is no tracking number in the package, it is difficult to check whether the package has arrived at the warehouse, and it may delay your schedule to use the ticket.

Therefore, we regret to inform you that tenso-transfer cannot assist you in sending valuable tickets.

What should I do if I accidentally purchased prohibited items?

The handling method will be different depending on the status of the package.

1. If the product has not been shipped from the shopping website, you can contact the shopping website customer service to request to cancel the shipment of the product.

2. If the product is already in transit or has arrived at the Tenso forwarding warehouse, Tenso can assist you in returning the prohibited items or shipping them to other addresses in Japan.

Are there any discounts?

Tenso will occasionally cooperate with shopping websites to hold promotional activities and send Tenso coupons.

Tenso will update promotion information on its official website in real time. We recommend that you keep an eye on Tenso's official website or subscribe to Tenso's e-magazine to get the latest promotion information.

What delivery methods does tenso-transport provide?

Tenso offers the following international shipping methods:

・EMS (International Express Mail)

・AIR (Air transport)

・SAL (Economy Air Mail)

・Shipping

・DHL Express

・ECMS

・Taiwan FamilyMart store pickup service (Taiwan only)

・Tenso air transport to Taiwan

If the package cannot be delivered internationally by Japan Post (EMS/AIR/SAL/shipping),

Tenso Customer Service will send you a separate email to inform you of other alternative options.

Can you ship to Japan?

Since tenso's main service is to forward packages overseas, we do not accept requests to send packages to addresses in Japan in principle.

Currently, only the following two types of packages can be specially assisted to be forwarded to addresses within Japan:

1. Parcels of internationally prohibited items cannot be forwarded overseas.

2. Packages that are deemed unimportable upon arrival at local customs and are returned to Tenso.

In addition, according to the Japanese law "Criminal Proceeds Transfer Prevention Law",

Members need to complete the second step of identity verification before they can choose to forward the package to an address in Japan.

What should I do if I cannot receive the package because I am not at home?

If you are not at home and are unable to sign for the package, the delivery person may leave a "Postal Received Notice" in your mailbox.

However, due to different handling methods of the delivery personnel, no notification will be left and the logistics status of the package will be updated to "unsuccessful delivery".

Therefore, please always pay attention to the international parcel logistics tracking information on the local postal website.

And contact the local post office according to the latest status of the package to reschedule the delivery or pick it up at the post office.

Please note that postal services and estimated delivery times may vary by country.

If the package is stored at the local post office for more than a certain period of time, it may be returned to the sender, so please be aware.

What are the working hours of customer service staff?

The customer service staff's service hours are from 10:00 to 17:00, Monday to Friday (closed on national holidays).

During the above time, customer service staff will reply to your questions in the order of the letter receipt time.

Summarize

Tenso is a Japanese forwarding service website that helps users purchase products from major Japanese shopping platforms and forward them overseas. Users can purchase products on shopping websites such as Amazon and Rakuten Japan. The purchased products will first be sent to Tenso's warehouse in Japan, and then forwarded overseas by Tenso for users. In addition, Tenso also provides a purchasing service called "Buyee", which can purchase products from many shopping websites, including Amazon, Rakuten Japan, Yahoo! Shopping Website, and even auction websites that cannot be used during the general forwarding process (such as Yahoo! Auctions). In terms of payment methods, Tenso supports PayPal and credit cards (including VISA, MasterCard, JCB, American Express and UnionPay). If the currency of the country where the user's credit card is issued or the country where PayPal is registered is not supported by Tenso, then the settlement will be made in US dollars. In general, Tenso and Buyee provide a convenient platform for users to purchase and forward various Japanese products.