What is ZenMarket

ZenMarket is a Japanese proxy shopping service. It helps you shop on Japanese online marketplaces and ship the items to your country. You can shop directly on sites like Mercari, Amazon Japan, Rakuten, and Rakuma, or bid in real time on Yahoo Japan Auctions. ZenMarket charges a flat fee of 500 yen per item or auction¹, and offers rewards and cashback. You can also combine orders from multiple Japanese stores into one package to save on shipping costs. Overall, ZenMarket is a convenient platform for shopping in Japan.

ZenMarket Fees

The fees for using ZenMarket.jp mainly include the following:

1. ZenMarket service fee: A service fee of 500 yen is charged for each item or auction. This fee includes purchasing service, Chinese customer service, and repackaging.

2. Product prices: Product prices include 10% Japanese consumption tax.

3. International Shipping Fees: Depending on your destination and the shipping method you choose, international shipping fees may apply.

4. Recharge fee: The recharge fee is as low as 1%, including payment methods such as Alipay.

5. Domestic shipping fee: Some stores offer free shipping, but you may need to pay in some cases.

6. Customs duties: Depending on the regulations of your country and region, you may need to pay customs duties.

7. Other possible costs: For high-value items, you may need to pay additional insurance premiums. If you purchase intangible goods, you may need to pay an additional 10% of the price of the intangible goods.

Please note that the above fees are subject to change based on specific circumstances.

Which countries does ZenMarket support shipping to?

Countries ZenMarket supports delivery to

ZenMarket can deliver goods to most countries in the world, including the United States, Europe, Asia, etc.

ZenMarket supports express delivery services

ZenMarket supports a variety of shipping methods, including:

1. EMS: Worldwide Express Mail.

2. Airmail: airmail.

3. FedEx: Federal Express.

4. DHL: Deutsche Post Express.

5. UPS: United Parcel Service.

6. ZenExpress: ZenMarket's own courier service.

The availability of these shipping methods may vary depending on your destination and factors such as the size and weight of your package.

Which countries does ZenMarket support purchasing products from?

ZenMarket Supported Countries

ZenMarket is a Japanese purchasing agent website that mainly helps users purchase goods from major online stores in Japan, such as Amazon Japan, Rakuten Japan, Yahoo Auction Japan, etc.

ZenMarket supports shopping platforms

ZenMarket.jp is a Japanese shopping proxy service that can help you buy products on the following platforms:

• Amazon Japan

• Rakuten

• Yahoo Shopping

• Mercari

• Rakuma

• Yahoo! Auctions Japan

There are a wide variety of goods on these platforms, including but not limited to electronics, fashion clothing, anime peripherals, figures, etc. ZenMarket's service makes it easier for you to buy goods from Japan and have them delivered to your country.

Payment methods supported by ZenMarket

ZenMarket.jp supports a variety of payment methods, including:

• Alipay

• credit card

• Debit Card

• PayPal

• Bank transfer

These payment methods can meet the payment preferences and habits of users in different regions.

FAQs about using ZenMarket

How does your payment system work?

If you are shopping from an online shopping site, you can pay after receiving a quote from ZenMarket. If you are participating in an auction, you need to deposit money into your ZenMarket account before bidding. Then use the funds in your account to conduct a series of auction activities: bidding on the auction site, etc. If you have extra funds in your ZenMarket account, you can also withdraw them directly.

When do I pay for the item and shipping?

If you are buying directly from the Japanese shopping website, after you have selected the product, ZenMarket staff will confirm the inventory of the product and give you a quotation. If you have no objection to the content of the quotation, you can pay for the product directly. If you want to participate in the auction on Yahoo Auctions, you need to deposit enough funds into your ZenMarket account before bidding. The deposited funds should preferably be greater than the maximum price you can accept for this product. When your product arrives at the ZenMarket warehouse, ZenMarket will reorganize it, pack it into a package and weigh it, and then you can pay for international shipping.

How much money should I deposit into my account?

If you plan to buy goods on Japanese shopping websites, the amount you deposit should be enough to pay for the fees on the quotation and international shipping. Of course, you can also select the goods first and deposit money into your account after receiving the quotation. If you want to bid on the goods on the auction website, you must deposit the maximum price you can accept for the goods, plus the ZenMarket service fee (500 yen) and possible domestic shipping costs in Japan. Of course, if you put the estimated international shipping costs into your account at one time, you can reduce the tediousness of repeated operations. Welcome to use the cost calculator to estimate the total amount

How long can I keep the deposited funds in my account?

In accordance with Japanese legislation, funds you deposit into your ZenMarket account may remain in your account for six months from the date of deposit. You will need to use these funds during this period to pay for goods and services, or withdraw them using the same method as when you deposited them.

What international delivery options are available?

ZenMarket provides delivery services through a variety of mailing companies, which can be roughly divided into two types: International Post and International Delivery:

International postal service (random inspection and possible tax): EMS, air parcel, Surface

International delivery (commercial customs clearance, tax required for each order): FedEx, UPS, DHL, SF Express, ECMS Express

- SF Express International is mainly applicable to Asia, including Hong Kong, Macau and Taiwan.

- ECMS Express (only available in Hong Kong, Taiwan, Malaysia, Thailand, Singapore, South Korea, Australia, Vietnam and the Philippines)

- Updated in December 2022, the above information may change slightly.

Which goods are prohibited?

There are many items that are prohibited from being exported from Japan, such as flammable items, animals and plants, and items on the CITES list (see here for more details). In addition, each country has its own list of prohibited import items. Therefore, even if the items are the same, it is possible that they can be successfully imported into one country but not into another. You can refer to the following Japan Post page for more information.

・In addition to the products mentioned on the above page, Japan Post refuses to ship.
- Speakers (can be sent via commercial courier)
-Mobile phone batteries, smartphone batteries
-Electronic cigarettes (IQOS, etc.)
- Products that require proof of ingredient safety (e.g. sunscreen, liquid cream deodorant, liquid foundation, cleansers, etc.)

Also, some items cannot be sent using certain shipping methods.
Postal Services
EMS: Accessories and valuables such as rings, necklaces, pendants, bracelets, etc., composed of precious metals (e.g. gold, silver, platinum, etc.).
Surface Mail: Items including lithium-ion batteries can only be shipped to a limited number of countries. Please check if your country is included in this list . (Surface Mail cannot currently be shipped to China)
Since the inspection of international shipments by express delivery is usually stricter than that by postal service, some items can be shipped by post but cannot be sent by commercial express delivery. For example:
Food and beverages Hygiene products and cosmetics Alcoholic beverages Liquids of any type If a package containing these items is sent by commercial courier, it may be rejected by customs.

Note: ECMS Express has different regulations for prohibited items depending on the destination country. For example: prohibited items in Malaysia (watches, helmets, CDs, DVDs, magazines, etc.), prohibited items in Taiwan (health/beauty equipment, etc.). For more details, please contact customer service.

Note: Zen Express ' prohibited items vary depending on the country of shipment (such as wigs, magnetic items, items that resemble weapons, etc.). For more information, please contact ZenMarket for further confirmation.

*ZenMarket does not purchase items that depict children or what appear to be minors wearing sexual clothing or nudity, whether in photographs, videos, or AI-generated images. If a customer purchases such an item, it will be discarded without compensation and the customer will be banned from using ZenMarket's services.

Which shipping method is the fastest?

Theoretically, FedEx, UPS, DHL, EMS and SF Express are relatively fast, Surface is the slowest, and the specific situation depends on the actual delivery address.

What are the differences in customs clearance between DHL/UPS/FedEx and EMS? Are they more likely to be taxed? What are the pros and cons?

• Advantages of DHL/UPS/FedEx: Compared with EMS, FedEx has relatively cheaper shipping rates in some areas;

• Package delivery is fast and safe. Packages are rarely damaged during delivery. Even if they are damaged, compensation is paid quickly within 1-2 working days. It is suitable for commercial users or users who want to deliver valuable items.

• Disadvantages of DHL/UPS/FedEx: It is a commercial customs clearance service with an active tariff declaration mechanism, and all orders must be taxed, which is not suitable for ordinary individual buyers; the delivery area is relatively narrow and not suitable for remote areas.

• Advantages of EMS: the delivery area is wide and can be delivered to remote areas; it is subject to postal customs clearance and customs spot inspection, so the chance of being taxed is low, making it suitable for ordinary individual buyers.

• Disadvantages of EMS: Compared with DHL/UPS/FedEx, the shipping fee is more expensive and the transportation time is longer; the package is occasionally damaged during the delivery process, and the compensation time is relatively long, about 3-6 months.

Summarize

ZenMarket.jp is a Japanese shopping agent service that helps users around the world purchase products from major Japanese e-commerce platforms, including Amazon Japan, Rakuten, Yahoo Shopping, Mercari, Rakuma, and Yahoo Auctions. Whether it is electronics, fashion, anime peripherals, or figures, ZenMarket can help users easily purchase and deliver the products to the user's country.

ZenMarket offers a variety of payment methods, including Alipay, credit cards, debit cards, PayPal, and bank transfers, to meet the payment needs of users in different regions. In addition, ZenMarket also provides language assistance and a series of additional services to simplify the shopping process. In general, ZenMarket is a convenient, safe, and transparent shopping platform that allows users to shop from Japan with more confidence.