BaseTao

What is Basetao

Basetao is a service provider site that helps with purchasing from China. It provides a simple process to help users purchase and forward goods, or use purchasing experts to purchase and forward goods based on users' links, separate package forwarding, and separate communication with sellers on any content.

Purchasing agent service is Basetao's core service. Basetao will purchase goods in China for users according to their instructions and provide one-stop services such as purchasing advice, quality inspection, storage, delivery, and after-sales service to ensure that users receive satisfactory goods. Using Basetao's purchasing agent service will be simpler and easier than buying by yourself, and will have better results.

Cost structure of using Basetao

Total cost of purchasing on behalf of others = product cost + international shipping fee + customs clearance fee + service fee

Product cost: product selling price + shipping cost to mainland China (shipping cost from seller’s location to Basetao warehouse)

International shipping costs: The shipping costs are calculated based on the weight of your product, the shipping method you choose, and the shipping area.

Customs clearance fee: The fee required for international customs clearance of the package, generally RMB 8.00 (depending on the delivery method)

Service fee: Determined by Basetao staff, ranging from 0% to 5%

Which countries does Basetao support shipping to?

Countries that Basetao supports delivery

Basetao supports most common international shipping methods such as DHL, EMS, China Post, UPS and ordinary sea freight, so Basetao supports delivery to most countries

Basetao supports express delivery services

The international package transportation process needs to go through: Basetao warehouse packaging - logistics company collection - logistics company/airport security check - waiting for flight arrangement - flying abroad (may need to transfer) - airport processing center operation - customs clearance process - transfer to local delivery company - delivery process. The above processes all need to be processed in a timely manner, and special customs clearance links will take a long time. If your package is not updated within the delivery period, please wait patiently. Thank you for your understanding and support.

1. Delivery time: It is calculated from the time your package status shows "shipped". The delivery time provided is a basic reference time. In case of special weather, customs or logistics conditions, the delivery time will be greatly affected. Please reserve enough time to receive the goods.

2. Freight charging rules: Some routes calculate the actual weight, while some routes calculate the volumetric weight. The charging standards for each type of route to different countries will vary. Therefore, if you want to estimate the freight, you can go to our freight estimation website: https://www.basetao.com/best-taobao-agent-service/how_make/cost.html

Shipping cost calculation, based on 1KG of goods worth 100CNY:

Which countries does Basetao support purchasing products from?

Basetao supports purchasing countries

Basetao is a website dedicated to buyers purchasing Chinese products, so the only country it supports purchasing is China.

Shopping platforms supported by Basetao

Basetao supports purchases from the following platforms in China:

• JD.com

• Taobao (Taobao.com)

• Alibaba (1688.com)

• Xiaomi (mi.com)

• Vipshop (vip.com)

• Weidian

Tmall.com - integrates a large number of brands and manufacturers to provide one-stop shopping solutions for merchants and consumers. As a brand mall that sells directly to merchants, Tmall provides 100% authenticity guarantee, shopping points rebate and other high-quality services. Since Tmall has a high threshold for opening a store and a complete after-sales service system, the product prices are slightly higher than the market price and the credit is better. For users who have higher requirements for shopping quality, it is recommended to purchase products from Tmall.

Taobao.com - It is a retail platform for individual sellers, bringing together numerous individuals or agency merchants. As the name suggests, Taobao has endless treasures to be found. The products here are diverse and the selling prices are low. However, the reputation of the sellers varies, the authenticity of the goods is difficult to distinguish, and the after-sales service is weak. Some sellers may improve their reputation by brushing orders. Therefore, when purchasing products sold by Taobao merchants, you should review them based on whether the store has paid a deposit, the store's reputation level, customer reviews, etc., to avoid unnecessary losses.

JD.COM - In the early days, it was a digital appliance platform, but now it has developed into a comprehensive online shopping mall. The product prices are relatively low. At the same time, adhering to the customer-first concept, the products sold by JD.COM are guaranteed to be 100% genuine, with national warranty, machine-printed invoices, and professional delivery and after-sales services. After JD.COM became a platform, a large number of merchants settled in JD.COM to open stores. The delivery time and after-sales service are slightly slower than those of self-operated stores. It is recommended to give priority to self-operated products.

If you want to purchase from other sites, you can also directly fill in the URL of the purchase requirement into their purchase application form. If the seller does not have a purchase page or has an order with special purchase requirements, you can also give them the seller's contact information, and Basetao will contact the seller to make the purchase for you.

Payment methods supported by Basetao

• Giropay

• Service fee: 3.3% + € 0.35

• Sofort

• Service fee: 2,5% + € 0,35

• Paypal

• For Paypal usage, Basetao needs to verify the ID photo information (driver's license, passport or national ID card). All your information is safe, Basetao just wants to make sure all payment information matches your ID information. If you accept Basetao's terms, please send it to Basetao's email [email protected] , thank you for your understanding and cooperation :)

• credit card

• For credit card usage, Basetao needs to verify the ID photo information (driver's license, passport or national ID card). All your information is safe, Basetao just wants to make sure all payment information matches your ID information. If you accept Basetao's terms, please send it to Basetao's email [email protected] , thank you for your understanding and cooperation :)

• eNETS

• eNETS supports 90% of local banks and debit cards in Singapore, including DBS Bank, SPDB Bank, UOB, OCBC Bank, Citibank SG, etc.

• Service fee: 3.2% + 1.8 SDG

• Bancontant

• Service fee: 2,2% + € 0,45

• Multibanco

• Service fee: 3.2% + € 0.45

FAQ about using Basetao

Customs and Taxation

At Basetao, Basetao is responsible for ensuring that your package passes through Chinese customs smoothly. If any problems occur with Chinese customs during transportation, Basetao will bear full responsibility for resolving these issues.

However, it is important to note that customs policies vary from country to country, and any problems that may arise with your country's customs are beyond Basetao's control. When your package arrives at the destination country, the recipient may be subject to customs policies and regulations. This may include tariff requirements, confiscation of goods, or other issues that Basetao cannot be responsible for.

As the importer of record, the recipient is responsible for complying with all laws and regulations of the destination country. In addition, the destination country may impose additional charges based on its customs policies, such as import duties and other taxes, which are based on the classification of the goods being shipped. These charges are not included in the item price or shipping charges because they are beyond Basetao's control and cannot be predicted. Buyers are responsible for paying these additional costs, so Basetao recommends that you contact your local customs office before purchasing to determine what additional costs may apply.

At Basetao, we understand that customs issues can be complex and frustrating, and we are committed to providing you with the necessary documentation and support to help you resolve any issues that may arise. We will do our best to assist you through the customs process and provide you with the necessary documentation to minimize any potential delays or issues.

How long does it take to place an order from Basetao?

If there are no issues or questions, orders are usually placed within 24 hours.

I would like to provide more details about my order, how can I do this?

When placing an order, click "make a notition" to add more information to your order.

Are there any restricted or prohibited items to purchase?

Basetao does not facilitate the transportation of knives, pure batteries, counterfeit brands, food, liquids, powders, chemicals, flammable and explosive items, and animal and plant specimens. Please make sure that your order does not include the above items.

The weight of my package increased, why?

Some shipping companies use volumetric weight. After the package is packed, use a triangle ruler to measure the longest side and then calculate the volumetric weight. Compare the actual weight with the volumetric weight and use the largest weight to determine the shipping cost.

Summarize

Basetao is a website dedicated to providing purchase assistance to global buyers who want to buy Chinese products. It can help you purchase by providing links to Chinese shopping websites including but not limited to Taobao, JD.com, Vipshop, etc. Even if you do not speak Chinese and do not have RMB, Basetao can communicate with Chinese sellers in Chinese and help you communicate, place orders, and carry out cross-border transportation and transportation to your designated location through express delivery in your country. When your goods are transported to the Basetao transit warehouse, they will also conduct a quality inspection of the goods for you. After everything is ready, they will provide you with subsequent cross-border transportation, customs declaration, and final express delivery services.