CNFans

What is CNFans

STAR CREATION UK CO.LIMITED (hereinafter referred to as CNfans). CNfans is a company specializing in cross-border shopping. CNfans uses advanced technology and precise information transmission to provide high-quality services including procurement, quality inspection, warehousing, customs clearance and transportation.

With over 200,000 customers from 200 countries, CNfans places great emphasis on satisfying customer needs and providing quality service. We continually strive to improve our service and make the cross-border shopping experience more friendly and convenient.

Thank you for your trust and support, CNfans believes that we are your best choice.

Convenience

For products from marketplaces such as Taobao, Tmall, and Paipai, you only need to submit the product link you want and the shopping agent order will be submitted automatically.

payment method

No need to exchange currency or apply for a Chinese debit card, you can buy Chinese products using your credit card or the currency you have.

Free Services

Free quality inspection and package consolidation services for Chinese products.

Save on shipping costs

CNfans has been cooperating with major logistics service providers such as EMS and DHL for many years to provide international freight services at affordable prices. In addition, you can save more shipping costs through package consolidation and freight return system.

Cost structure of using CNFans

CNfans provides free shopping agent service, which includes the cost of goods and shipping fee.

There is no handling fee for orders placed on ordinary shopping platforms, but users can choose additional value-added services as needed.

The total cost of the service includes the cost of the item, international shipping, and customs fees.

The item cost includes the item price and the domestic shipping cost from the seller to CNfans warehouse.

International shipping costs are calculated based on weight, shipping method and destination. We waive customs fees for all users' international packages, and users do not need to pay customs fees.

Which countries does CNFans support shipping to?

CNFans supports most countries around the world. You can visit CNFans's cost calculator to try it out: https://cnfans.com/estimation/

The following are the costs for some countries, calculated based on 1000g of goods

Which countries' products do CNFans support purchasing?

CNFans supports purchasing countries

CNFans is a website dedicated to buyers purchasing Chinese products, so the only country it supports purchasing is China

CNFans supports shopping platforms

CNFans supports purchases from the following platforms in China:

• JD.com

• Taobao (Taobao.com)

• Alibaba (1688.com)

• Xiaomi (mi.com)

• Vipshop (vip.com)

• Weidian

• Xianyu

Tmall.com - integrates a large number of brands and manufacturers to provide one-stop shopping solutions for merchants and consumers. As a brand mall that sells directly to merchants, Tmall provides 100% authenticity guarantee, shopping points rebate and other high-quality services. Since Tmall has a high threshold for opening a store and a complete after-sales service system, the product prices are slightly higher than the market price and the credit is better. For users who have higher requirements for shopping quality, it is recommended to purchase products from Tmall.

Taobao.com - It is a retail platform for individual sellers, bringing together numerous individuals or agency merchants. As the name suggests, Taobao has endless treasures to be found. The products here are diverse and the selling prices are low. However, the reputation of the sellers varies, the authenticity of the goods is difficult to distinguish, and the after-sales service is weak. Some sellers may improve their reputation by brushing orders. Therefore, when purchasing products sold by Taobao merchants, you should review them based on whether the store has paid a deposit, the store's reputation level, customer reviews, etc., to avoid unnecessary losses.

JD.COM - In the early days, it was a digital appliance platform, but now it has developed into a comprehensive online shopping mall. The product prices are relatively low. At the same time, adhering to the customer-first concept, the products sold by JD.COM are guaranteed to be 100% genuine, with national warranty, machine-printed invoices, and professional delivery and after-sales services. After JD.COM became a platform, a large number of merchants settled in JD.COM to open stores. The delivery time and after-sales service are slightly slower than those of self-operated stores. It is recommended to give priority to self-operated products.

If you want to purchase from other sites, you can also directly fill in the URL of the purchase requirement into their purchase application form. If the seller does not have a purchase page or has an order with special purchase requirements, you can also give them the seller's contact information, and CNFans will contact the seller to make the purchase for you.

【 CNfans provides shopping agent orders for designated platforms, but CNfans is not responsible for the risks related to third-party platform products 】

CNfans only provides you with shopping agent services for designated third-party platforms. CNfans is not responsible for possible quality problems, copyright infringement and other risks and legal consequences. To protect your interests, CNfans will inspect and communicate with the products multiple times and provide after-sales assistance during the process. If you need to purchase products from a third-party platform that cannot be verified, there may be additional service fees, inability to purchase, transportation risks and other issues. For details, please refer to the feedback from our agents.

【 shopping process 】

The shopping process consists of two steps and you will be required to make two payments. We recommend that you estimate the international shipping costs before placing your order.

Step 1: After you pay for the product and the shipping fee, we will purchase the product for you. The purchased product will be shipped to the CNfans warehouse, and the agency storage period of the shopping package is 90 days. You can purchase multiple products and combine them into one package to save money.

Step 2: Consolidate products stored in CNfans warehouse, submit the package, pay for international shipping, and the package will be shipped to you.

【Logistics risks】

The logistics service of shopping agent products is provided by third-party logistics providers. They are subject to customs policies and there may be logistics risks. You need to consider these risks because you will be responsible for them.

As a service platform, CNfans works with many third-party logistics providers to deliver the products we purchase to you. CNfans is not responsible for product confiscation, damage, loss or delay due to customs policies or uncontrollable risks in international transportation. However, CNfans will remind you of possible risks in advance. We will improve our logistics insurance service because we want to help you evaluate possible risks and minimize possible losses.

Payment methods supported by CNFans

Log in to your CNfans account, and then click "Recharge" in the User Center.

There are currently a variety of payment methods available for recharging, which will be introduced in detail below.

Top up with PayPal and international credit cards

PayPal allows you to top up your account using international credit cards, including VISA, Mastercard, American Express and JCB Card. Some banks in various countries are also supported. No matter which currency or account you use, PayPal will convert it to US dollars at the time of transaction. The exchange rate used will be based on the latest exchange rate published by the Bank of China, and transactions are usually completed instantly.

Please note that PayPal charges a 3.7% processing fee as well as a $0.30 flat fee.

Frequently Asked Questions (FAQ) about using CNFans

Can CNFANS help me with quality inspection?

After the goods arrive at CNfans warehouse, professional inspectors will inspect the goods we purchase.

For example, for clothes, we will check the color, size (depending on your remarks or the final modified version), whether there are major problems such as general damage. If you find such problems when you receive the package, please contact us in time and we will provide you with a confirmation letter for negotiation. Some details such as color difference, thread ends, etc., CNfans will not be able to provide you with 100% guarantee, I hope you can understand.

Electronic products are special items, and CNfans inspectors can only check whether the appearance of the items is intact and whether the accessories are complete, but cannot check for quality problems by turning on the products.

The goods have been purchased, how long will it take for the seller to ship them?

(Except for some customized products and pre-order products)

JD.com and Amazon's self-operated logistics will deliver the goods on the same day of purchase (non-self-operated and franchised merchants will deliver within 3-5 days)

CNFANS shopping order processing time

Confirmation and purchase time:

After submitting the order between 08:00-18:00 Beijing time, we will process it within 6 hours;

For orders submitted between 18:00-08:00 Beijing time, we will process them before 2:00 pm the next day;

Note: Except for sellers that cannot be contacted or abnormal orders

Seller's delivery time :

Taobao sellers in China generally ship within 3 to 7 days (except for some customized products and pre-order products)

JD.com and Amazon's self-operated logistics will deliver the goods on the same day of purchase (non-self-operated and franchised merchants will deliver within 3-5 days)

The actual period depends on the seller

Domestic China delivery time to CNfans warehouse:

CNfans warehouse is located in Chengdu, Guangdong. Goods shipped to the Pearl River Delta region can be delivered within 1-2 working days;
Goods shipped to the Yangtze River Delta region generally take 3-5 working days to arrive;
Goods sent to other remote areas usually take about 7 working days to arrive;

Quality inspection time: generally about 1 working day

Summarize

CNFans is a website dedicated to providing purchase assistance to global buyers who want to buy Chinese products. It can help you buy by providing links to Chinese shopping websites including but not limited to Taobao, JD.com, Vipshop, etc. Even if you do not speak Chinese and do not have RMB, CNFans can communicate with Chinese sellers in Chinese and help you communicate, place orders for goods, transship cross-border and deliver them to your designated location through express delivery in your country. And when your goods are transported to the CNFans transshipment warehouse, they will also conduct a quality inspection of the goods for you. After everything is ready, they will provide you with subsequent cross-border transportation, customs declaration and final express delivery services.