vykingship

What is a Vyking Ship

Vyking Ship is an international package shipping and purchasing assistance service primarily for customers living outside the United States.

However, simply saying that we ship packages and assist with purchases doesn't fully describe our services. Rather, we are committed to making shopping and shipping packages in the United States easier and more affordable for you.

As our motto says, "Making U.S. Shopping and Shipping Easy for You," our professional experience makes this an opportunity not to be missed!

The best part is that our company’s mission and values help us achieve our goals and expand our services to all our customers who want to move packages and mail around the world.

Why Choose Vyking Ship

Vyking Ship is an international mail and package shipping and purchasing assistance service primarily for those residing outside the United States.

The company does more than just forward packages and assist with shopping. It is committed to making it easier for you to shop and ship goods in the United States at lower prices. As its motto says: "Making it easy for you to shop and ship goods in the United States!"

The following are the service advantages provided by Viking Ships:

Free US delivery address and package forwarding service

Like most traditional package forwarding companies, Viking Ship also provides you with a free U.S. forwarding address, but unlike other companies, Viking Ship's address is completely free. After you sign up as a member, you will be able to get a free U.S. address that can receive letters and packages. Not only that, Viking Ship will also help you forward the packages you receive.

No monthly or annual fees. You will not be charged anything for using Viking Shipping's US forwarding address service.

Free 180-day storage service

There are no hidden fees for this service and as the name suggests, you can store your belongings in Viking’s warehouse for free for up to 180 days. If your belongings are stored beyond this period, they will notify you when you are about to use up your 6 months of free storage.

Some customers use Viking's storage service when they encounter discounts, while others send their products to Viking's warehouse first and wait until the next month to ship them together. Some customers even take advantage of Viking's 180-day free storage period and become resellers on eBay. If you have bulk purchases or items you no longer need (and don't want to return them), you can also store them in Viking's warehouse and resell them through eBay, but you need to contact Viking first.

Exempt clothing from sales tax

The states where Viking ships are located don't support a complete sales tax exemption, but they do offer the closest thing to a tax exemption: no sales tax on clothing! This means you won't have to pay any sales tax on pants, shirts, socks, hats, wool products, shawls, jackets, and shoes. However, please note that if the goods you purchase are from Minneapolis, you will still have to pay the corresponding sales tax.

To help customers better understand this preferential policy, Viking even conducted an amateur study in which they added various types of baby, adult, youth, and full-size "clothing" to the shopping cart just to see which items fell into the "duty-free zone."

The findings showed that only one wool hat with a dangling star did not meet the tax exemption criteria.

Fast processing service guarantee

Viking Shipping Company commits to begin processing all service requests within 16 business hours (2 business days) of submitting your request. If this criterion is not met, then the processing service is completely free of charge. Once the processing is completed, they will ship your package within 8 business hours (1 business day) after you pay the shipping fee and select the shipping method.

As a guarantee of this commitment, if Viking Ships does not complete this task, you will receive a $5 coupon to be used on the next shipment. To avoid triggering this penalty, they ensure that all packages that have been paid for shipping are shipped within the specified time.

For customers who choose expedited processing, Viking Ships promises to process your request within 2 business hours of submitting it. If they do not process it within 120 minutes, then this expedited processing service is also completely free.

Transparent fee schedule

Have you ever come across a shipping company that claims to offer free handling services? Viking Ships has, too.

Many other US shipping companies will offer "free" services, but what they don't tell you is that you will ultimately have to pay for everything (in the form of higher shipping rates). This will ultimately make their services more expensive than Viking Shipping charges.

Viking Shipping's shipping calculator will provide you with the exact cost of shipping that package based on the exact information you enter. You can check the shipping amount again after the package consolidation is completed.

All you need to do is open another browser window, go to Viking Shipping's shipping calculator page, enter the dimensions of your package, and you'll see the corresponding shipping price.

As long as you do not request additional handling services from Viking Shipping (such as reinforced packaging or insurance), you will not have to pay more than the amount shown on the shipping calculator.

Professional and meticulous customer service

Viking Ships understands your situation.

They know the difficulties and concerns you encounter in international shopping, so reliability is their top service principle. Viking Ship's staff have rich international shopping experience

Vyking Ship package consolidation service

Viking Ships package consolidation service can help you save money on international shipping. We do this by consolidating the contents of multiple packages into one more suitable shipping box.

The advantages of integrated services are as follows:

• Eliminate wasted space and optimize box size: Many retailers in the United States use boxes that are larger than the items themselves for convenience, which will increase shipping costs. Viking Ship's consolidation service will remove your items from the original packaging and put them back into the appropriate size box, saving space and reducing the billable weight of the package.

• Remove redundant packaging materials: Many products have heavy packaging materials. During the consolidation process, Viking Ship will replace these redundant packaging materials with lighter fillers, which can not only ensure the safety of the goods but also reduce shipping costs.

• Safely package items: Some merchants may use simple packaging for domestic transportation, which is not suitable for long-distance international transportation. Viking Ship understands this and will use professional and safe packaging materials to ensure that your items will not be damaged during transportation. At the same time, if the items are found to have any signs of damage during the consolidation process, we will contact you in time.

• Avoid first weight charges: International express delivery usually has a first weight charge, which is often much higher than the additional weight charge. For example, if 10 packages weighing 1 pound are shipped separately, the first weight charge may be as high as $25-30 per piece, totaling $250. If these 10 packages are consolidated into a 10-pound package, you only need to pay the first weight charge once, which greatly reduces the transportation cost.

In rare cases, package consolidation may not be available. Our staff will evaluate your package and recommend the most suitable shipping method for you. You can also refer to our FAQ page for shipping regulations for lithium batteries.

What shipping channels does Vyking Ship support?

Vyking Ship offers three carriers for shipping packages: DHL, FedEx, and USPS. The first two are private couriers, while the United States Postal Service (USPS) is a public postal service operated by the government.

What is the difference between a public postal service and a private courier company?

The postal service is government owned, while private couriers are not. This means that the postal service handles a much larger volume than private couriers, so their procedures differ in many areas, such as handling fees, delivery times, and customs clearance.

How to choose the right mode of transportation?

Choosing the right shipping method is personal and country-specific. In countries with inefficient or corrupt postal services or customs, it is recommended to avoid shipping via USPS and opt to use a private courier instead. In some cases, a courier service is cheaper and faster than the postal service, while in other cases, the postal service may be your cheapest international shipping option. To make it easier for you, we have summarized the differences between the two.

Shipping using postal services

USPS is the abbreviation for the United States Postal Service.

USPS's direct involvement with your package ends once it leaves the U.S. Once the package arrives in your country, your country's postal service will take over and deliver it to you.

While you may still have to pay duties and taxes, the Postal Service won't charge you the handling fees that private couriers would.

Tracking with the postal service may be less reliable and updated less frequently than with a private courier. The customs clearance process may also take longer than with a private courier.

For claims, please let us know and we will contact USPS to begin an inquiry.

Shipping by courier service

The courier services we use are DHL and FedEx.

They are involved in the transport of your package from our warehouse until it is delivered to your door, which means their employees are with your package at all times.

They incur a handling fee to clear your package through customs, which will result in higher duties and taxes than the postal service.

Tracking is usually much better with courier services because you’ll receive more scan events, giving you a clearer picture of your package’s journey and avoiding concerns caused by long time gaps.

The overall shipping time is also much faster when shipping with a private courier. Since they take care of the entire process from pickup to delivery, there are no time-consuming handovers or lengthy customs clearance times.

Courier companies offer both express and standard services. If express delivery itself is already a faster option, then what is express delivery service? Express delivery service takes only half the time of standard express delivery. It will be slightly more expensive, but the estimated time of arrival is 1-3 days.

Below is a list of shipping methods offered by Vyking Ship, along with key information for each service. Unless otherwise stated, these times are calculated in business days (excluding weekends and holidays) and are estimates only, not guarantees.

Domestic Shipping (within the United States)

1. USPS First Class: Only available if the package weighs one pound or less. Transit time is 2-5 business days. Insurance can be purchased additionally based on the declared value of the package. This service does not support inquiries, but if insurance is purchased, claims can be made within 30 calendar days of the original date of mailing and at least 180 calendar days before. Insurance only covers the contents of the package, and postage is not refunded.

2. USPS Priority: Shipping time is 1-3 business days. Insurance can be purchased additionally based on the declared value of the package. Inquiries can be raised 15 days to 60 days after the original date of mailing if there has been no tracking update in the past 3 days.

3. FedEx Ground: Transit time is calculated based on final destination. Insurance is automatically included. Claims for lost items must be initiated no later than 60 calendar days after the original date of mailing.

4. FedEx Overnight: Delivery is guaranteed by 8pm the next day. Insurance is automatically included. If the guarantee is not met, a claim can be filed.

International Transport

1. Asendia's World Tracked service: only available if the package weight does not exceed two kilograms. Packages are delivered by postal services in the Asendia network and are not necessarily handled by USPS after leaving the United States. Transit time is 9-30 days. Insurance is automatically included, but this shipping method does not cover electronic products. This method does not support tracking, but claims for lost packages can be started between 45 calendar days and 90 calendar days after the original date of mailing. Insurance only covers the contents of the package, and postage is not refunded.

2. USPS Priority International service via Asendia: Transit time is 9-20 days. Insurance is automatically included. Inquiries may be raised between 10 calendar days and 180 calendar days after the original date of mailing if there has been no tracking update within the last 3 days.

3. USPS Express International service via Asendia: Transit time is 6-9 days. Insurance is automatically included. Inquiries may be raised between 5 days and 90 calendar days after the original date of mailing if there has been no tracking update within the past 3 days.

4. USPS First Class International: Only available if the package weight does not exceed two kilograms. The transit time is 7-60 days. Insurance can be purchased additionally according to the declared value of the package. This service does not support tracking, but if insurance is purchased, claims can be made between 30-180 calendar days after the original date of mailing. Insurance only covers the contents of the package, and postage costs are not refunded.

5. USPS Priority Mail International: Transit time is 6-10 days. Insurance can be purchased additionally based on the declared value of the package. Inquiries can be raised between 10 calendar days and 180 calendar days after the original date of mailing if there has been no tracking update within the past 3 days.

6. USPS Express Mail International: Transit time is 3-5 days. Insurance can be purchased additionally based on the declared value of the package. Inquiries can be raised between 5 days and 90 calendar days after the original date of mailing if there has been no tracking update within the past 3 days.

7. FedEx International Ground: Available in Canada only. Shipping time is 6-10 days. Insurance is automatically included. Lost items

8. FedEx International Economy: Transit time is calculated based on final destination and insurance is automatically included. If an item is lost, a claim must be initiated within 21 calendar days of the original mailing date.

• FedEx International Priority: Transit time is calculated based on final destination and insurance is automatically included. Claims may be filed for packages that arrive later than estimated (some exceptions apply), see the Claims section below for details. Claims for this service type must be initiated within 15 calendar days of the original mailing date.

• DHL International Express: Shipping time is 1-4 days for most locations worldwide. Insurance is automatically included. Claims must be initiated within 30 calendar days of the original mailing date.

Tracking Differences

The United States Postal Service (USPS) and USPS through Asendia offer similar services, but differ in how they are tracked. Packages shipped using USPS services can be tracked instantly on the USPS website (usps.com). Packages shipped through Asendia will be assigned a number that can be tracked on Asendia's tracking website (asendiausa.com/tracking [invalid URL removed]). There will be no tracking updates for 3-4 days after you receive a shipping notification from Vyking Ship, which is the time it takes for the package to arrive and be processed by the Asendia processing facility. Once Asendia has processed your package, it can be tracked on the USPS website. Other than that, the two services are very similar. All packages are shipped to the International Service Center (ISC) in Chicago, Illinois. The package is then cleared for export through U.S. Customs before being handed back to USPS. Finally, the package is shipped to the nearest airport for shipment out of the country.

Insurance exemption countries

Insurance is not available for Worldwide Tracking and First Class services for shipments to the following countries:

Algeria, Angola, Belarus, Bosnia and Herzegovina, Burundi, Côte d'Ivoire (Ivory Coast), Croatia, Democratic Republic of the Congo (DRC), Jordan, Liberia, Moldova, Montenegro, Paraguay, Republic of the Congo, Russia, Serbia, Sierra Leone, Sri Lanka, Sudan, Togo, Yemen, Zimbabwe

Claims/Inquiries

If you want to track or claim a USPS package and there are no updates after the package arrives or is processed through the Chicago International Service Center (ISC), similar to the following screenshot:

Shipping Information Inquiry Claims

Then the package is most likely clearing US Customs. The package cannot be tracked at this time. US Customs has the right to detain packages indefinitely for international shipping clearance, and USPS cannot contact the US Customs office regarding these packages.

If the above does not apply to your package, once your package exceeds the designated waiting time, you can initiate an inquiry or claim process depending on the type of shipping service you selected.

If the USPS service you choose does not offer tracking but does include insurance, you will need to email our support team at [email protected] and include the following:

• A written statement from you stating that the package has not been delivered

• All invoices/purchase receipts for the items in the package

For all other services, please include your tracking number in the subject line and email [email protected] and request to initiate a tracking or claim process for that package. Viking Ship will initiate the process on your behalf. For USPS packages, a claim can only be filed after a tracking confirms that the package is lost.

Vyking Ship Purchasing Service

The Vyking Ship Purchase Assistance Program provides a service that will shop for you.

When you are unable to shop for yourself, Viking Ship can do the shopping for you. This shopping service has many names, such as Concierge, Personal Shopper, Daigou, etc.

You may not need a purchasing agent, but you may need one in the following situations:

• The merchant doesn't accept your payment method, e.g. doesn't support international credit or debit cards, doesn't support transactions from non-US IP addresses, requires a US phone number to register for orders, etc.

• Merchants only do business with other businesses.

The fee for Viking Shipping's purchasing service is the same as most of its peers in the industry, which is 5% of the total price of the goods (including the goods themselves, shipping costs, taxes, etc.).

Viking Ship is not only a purchasing agent, but also an international package forwarder. This means they can purchase products from your designated website and ship them to you.

All processes at Viking Ship are completed by our own team and are not outsourced to third parties. Therefore, if you encounter any problems, you only need to contact the same customer service email ([email protected]) without having to go through different departments or companies.

There are some limitations to note when using the purchasing service:

• Viking Ships will not purchase items that are prohibited from international shipping by the United States Postal Service (USPS), FedEx, or DHL.

• Viking Ships will not purchase items that are prohibited from import into your country.

• Viking Ships will not purchase from websites that do not have a secure payment page.

• Viking Ship will not purchase goods or services that require recurring charges (such as subscription services).

• Viking Ships will not purchase "monetary items" such as prepaid cards or gift cards on behalf of others.

• Viking Ships will not purchase perishable goods or items with a very short shelf life.

• Viking Boats does not bid on auction sites, but does offer "buy now" actions. Viking Boats does not create an account for you on sites other than eBay that require registration.

• Viking Ship requires that the amount of goods purchased on behalf of others be at least $10 after adding a 5% handling fee.

• Viking Boats reserves the right to reject any order they deem problematic.

Currently, Viking Boats only accepts verified PayPal and bank wire transfers as payment methods.

Viking Ship sets different purchase amount limits for different account levels:

• Established Customer (has shipped at least 3 packages and has had an account for at least 3 months)

• PayPal: Monthly limits start at $500

• Bank Wire: Monthly limit starts at $9,950

• New Customer (shipped 2 or fewer packages or had account for less than 3 months)

• PayPal: Monthly limits start at $300

• Bank Wire: Monthly limit starts at $7,500

Prices of Vyking Ship services

Viking Ships offers a range of free and paid services to help you easily forward your parcel.

Free service (Free service)

• Free Receive (Free Receive): Pay nothing for packages and mail delivered to Viking Ship warehouses.

• Free Storage Period (Free Storage Period): Viking Ships provides 180 days of free storage period, giving you plenty of time to assemble your parcel.

• Arrival Photography (Arrival Photography): Whenever a new package arrives in your account, Viking Ship will take photos of the package appearance and the waybill.

• Free Return Processing (Free Return Processing): Viking Ships will process your return at no charge if you provide a prepaid return label.

Optional Services (Optional Services)

• Removal of Invoices and Price Tags (Removal of Invoices and Price Tags): Depending on your needs, Viking Ship can remove all price tags and invoices from individual packages or consolidate packages for a low fee.

• Take a photo of package contents (Take a photo of package contents): With this option turned on, each time your package is received and entered, Viking will open the package and take a photo of the invoice and all the items inside. This is a convenient way for you to confirm that you have received all of your order or that nothing is missing before shipping the package.

• Customized Services (Customized Services): You can request other services not listed by Viking Ships.

• Repackaging (repacking): Viking Shipping can open your package and then repack the items securely into the smallest suitable box. This can significantly reduce shipping costs, especially for packages with light contents.

• Complete customs declaration (and check order accuracy as much as possible): After selecting this option, Viking Ship's staff will do their best to open the package and complete the customs declaration based on the information in the package, and check the consistency of the package contents with the packing list or invoice to ensure that you receive the correct items. During this process, the staff will also report any obvious signs of damage found when inspecting the items.

• Three photos of the contents of the package (Three photos of the contents of the package): Upon your request, Viking Boats can take three additional photos of all the contents of your package for a small fee.

• Package Consolidation (Package Consolidation): Viking Shipping offers all customers the service of unpacking packages and safely repacking them into new boxes. Consolidating packages can save you money on shipping because you don't have to pay a flat shipping fee for each package shipped separately.

• Expedited Processing (Expedited Processing): With Viking Ship's expedited package forwarding service, we guarantee to begin processing your package within two business days of submitting your request.

• Security Seal (Security Seal): When you select the Security Seal option, Viking Ships will affix a security seal to the outside of your package to prevent unauthorized opening of the package and removal of items. However, please note that this seal does not prevent customs officers or other authorized personnel from opening the package for inspection.

• Complete Customs Declaration for Arrival Packages (Complete Customs Declaration for Arrival Packages): With this option turned on, whenever your package is received and entered, Viking will open the package, check the package contents against the packing list or invoice, and then complete the customs declaration for that package on a best effort basis. You can edit and change the declared description, value, and quantity at any time before shipping the package.

• Chargebacks (Refund Chargebacks): Any account resulting in a negative bill to Viking Boats due to a chargeback will be immediately investigated and held liable for the full original amount plus the chargeback fee.

Special Service Fees (Special Service Fees)

• Electronic Export Information (EEI Completion): The Electronic Export Information is a required document for international shipments (e.g. cell phones, shoes, cosmetics, books, sports equipment, toys, etc.) valued at $2,500 USD or more (this amount varies by country, and some countries may have a lower threshold). In this case, Viking recommends that you split the package if possible to avoid this procedure.

• Pallet Fee (Pallet Charge): If you require your package to be placed on a pallet (as part of a consolidated package or custom service), this fee will cover the cost of purchasing the pallet and the additional time and materials required to complete this task.

• Postage Unpaid (Unpaid Postage): Sometimes sellers purchase the wrong amount of postage when shipping an item to you. In this case, the shipping company will bill Viking before delivering the package.

Vyking Ship FAQ

Vyking Ship Account Issues

• What will my account address look like?

• Your Name

• 3260 Gorham Ave, Ste 400

• Your Suite Number (also your account number)

• St Louis Park, MN 55426

• You will receive a unique account address containing the following information:

• How long does it take after registration before I can start using my account address to send and receive packages?

• Once you have completed registration and verified your account, you will be assigned a unique account address. Please ensure that all packages sent to this address have your full name (as it appears on your account) and unique suite number written on it.

• Can I receive mail?

• We accept mail, but we can only consolidate or forward it to you. We cannot open your mail (letter-type items) to scan or process the contents. All junk mail is discarded immediately upon arrival.

• What items cannot be shipped?

• We do our best to ensure your package is packed as safely as possible. However, even with the best packaging, mishandling by the shipping company may damage the item. We strongly advise against shipping very fragile items or items that can be easily damaged during shipping (such as large TVs or large glass items).

• We are always happy to advise you on the safety of shipping your items internationally, either once you have ordered them or once they have arrived at our warehouse.

Vyking Ship Account Management

• Can I collect packages for other people?

• This is one of the questions we are asked most often. Yes, you can pick up a package for someone else, but we will need you to email us two copies of their government issued photo ID beforehand. However, we will never allow anyone to pick up mail that is addressed to someone else.

• Since account registration is free and there are no monthly fees, we recommend that they register their own account to receive packages. If you want to consolidate their packages with yours to save on postage, we strongly recommend that you ask them to address all purchases to your name and account number to avoid confusion.

• Can I give my account to someone else?

• For security reasons, we are unable to change the account holder name or email address on any account.

• Can I have my package delivered to another address and to another person?

• New addresses can be added by going to the My Account page and clicking the Add Address button in the Shipping Address section. Once the new address is entered, it will need to be reviewed and approved by Vyking Ship staff before it can be used. Once approved, you will be able to select it from the Shipping Address drop-down list when shipping a package.

• My friend and I both have separate accounts, can we combine packages from both accounts?

• For security reasons, we do not allow transfers of packages from one account to another.

• Will my account address change? If so, how will I know the new address?

• In order to grow, we may need to move all operations to a larger warehouse location for a variety of reasons. We understand this may be an inconvenience for you as many of you will have saved addresses set up with sellers from whom you frequently purchase items.

• If we do need to move to a new warehouse, we will (a) notify you at least 30 days in advance, (b) move your packages to the new location at no charge, (c) your account number will remain the same, and (d) your account will be updated to reflect your new address.

• What happens to personal documents sent to Vyking Ship?

• In some cases, we may request photo verification if our systems or payment processors indicate that your payment or account is a higher risk. We will only use this information to verify your identity and will not share this information with any third party or partner unless required by law.

• Do I need to complete Form 1583?

• Currently not required. However, if current policies change, it may be necessary to complete this form in the future to use your account properly. We will do our best to notify all customers if any changes occur to avoid any service delays.

• Why can't I register an account?

• We currently do not provide services to a few countries for legal or risk reasons. Minnesota residents are also unable to register for an account for tax reasons. We apologize to those who are affected by these restrictions.

• How do I close my account?

• To close your account, simply email our support staff ([email protected]) using your login email address and inform them of your account number and your intention to close your account.

• Please note that after deletion, you will need to re-register for a new account if you want to use our services in the future. In addition, any documents you may have sent to us will also be deleted, so we may ask you to provide them again if necessary.

Vyking Ship Shipping Support

• I haven't received my package and the estimated delivery time has passed, what should I do?

• We ask that you wait 2-3 days after the estimated delivery time has passed before notifying us of the delay, as representatives from the shipping service company will often not begin investigating until 3 or 4 days after the estimated delivery date has passed.

• Most of the time, packages are simply delayed due to customs backlogs; especially during peak shopping/shipping periods. Please keep in mind that delivery estimates are quoted in business days, so holidays, weekends, and the day of shipment are not factored into the shipping time. It is also important to note that estimated delivery times are only estimates.

• If you do contact us regarding an undelivered package, you can be assured that we will contact the relevant representatives immediately and inform you of their findings.

• What items are prohibited from being shipped to me?

• Loose lithium-ion batteries and lithium metal batteries or lithium-ion batteries of 100 watt-hours or greater.

• Only DHL allows up to 100 Wh per battery, 20 Wh per battery, and up to 5 kg per package.

• USPS doesn’t allow shipping of old electronics yet, but DHL does, as long as there isn’t any damage.

• What countries do we not ship to?

• We currently do not ship to Cuba, Iran, Iraq, Nigeria, North Korea, Sudan, Syria, and Vietnam. This list is subject to change as US policy changes. In general, if you do not see a country in our shipping calculator, we do not allow accounts from that country.

• Can I pick up the package from your warehouse?

• Due to postal policy, we do not allow customers to pick up packages at our warehouse.

• One of my packages contains prohibited items, what are my options?

• The best option is to return the item to the seller for a refund. Another option is to find an authorized exporter for the item and ship it to them. If neither option works for you, you can always have us remove the item from your account and discard it.

• One of my items was confiscated by customs, what should I do?

• If an item has been confiscated it is because you either did not declare the item on your customs declaration, declared the wrong value, or the item is prohibited. Unfortunately, in any of these cases we are unable to retrieve your item and you will need to contact your country's customs authorities directly.

• My package was detained by domestic customs, why?

• Customs may hold your package for an extended period of time for a variety of reasons. The most common reason is insufficient or incorrect information on the customs declaration.

• We recommend that you contact your customs office to determine if they require additional information from you before they can process your package.

• My country's customs department has contacted me and asked for more information, what should I do?

• Many countries have unique requirements for importing goods. These requirements may change from time to time, so it is impossible for us to meet all requirements in all countries.

• If your customs office requires more information to clear your package, please provide them with the requested information immediately. If you do not provide them with the information they are seeking, they will eventually return the package to us or declare it abandoned and discard it.

• I want to ship multiple devices with installed lithium-ion batteries, what should I do?

• Your only option is DHL.

• Some restrictions apply. A maximum of 100 Wh per battery, 20 Wh per battery, and a maximum of 5 kg per package are allowed.

• Remember, these batteries need to be installed in the product and are not loose Li-Ion cells.

• Make sure to choose DHL when you are consolidating for multiple electronic products, or select DHL as your shipping method for a single package.

• Please note that we will do this manually and send you the correct tracking number.

Vyking Ship Payments and Fees

• Why was my credit card payment declined?

• We do not accept credit card payments in all countries. When you select a country during account registration, the available payment methods for that country will be displayed.

• If your country is one of those where we accept credit cards and our system still declined your payment, please make sure your billing information is correct. If your billing information is correct, it's possible that your bank is blocking us from charging your card. In this case, please contact us so we can double-check, and you may need to call your bank afterwards.

• Registering your billing address in a country other than the one where your payment method is registered may result in shipping delays, payment cancellations, or even account closure if the misrepresentation is intentional and with intent to commit fraud.

• Can I pay using my friend/family member's credit card or PayPal account?

• No. We require that you use a payment source that belongs to you and that matches the billing address on your account. Failure to do so may result in our payment processor declining your payment, flagging your account for attempting to make a fraudulent payment, and requiring us to investigate your attempted payment.

• If we investigate, we may ask you and the payment source owner to provide government-issued photo ID. Even if we believe the attempted payment is not fraudulent, we will not allow you to use their payment source now or in the future.

• Why is postage so expensive for my relatively lightweight package?

• When calculating the postage for a package, the shipping companies (FedEx, DHL, and UPS) calculate the actual weight and the dimensional weight and use the larger of the two. Dimensional weight is calculated by taking (length x width x height inches) / 139. They do this because space is at a premium on their cargo planes, and even large, lightweight packages take up valuable space. Keep this in mind as you shop; it's the number one cause of unexpectedly high postage costs.

• Will Vyking Ship charge me customs duties?

• No. No duties will be paid on any outbound shipments. We recommend checking SimplyDuty.com to get a good estimate of the duties you may be charged upon delivery.

• Does Vyking Ship charge storage fees?

• No. We allow you to store one pallet's worth of packages in our warehouse for 6 months (180 days) free of charge. (If you need to store more than one pallet, please contact us first.) If a package is stored in our warehouse for more than 180 days, it will be removed from your account and discarded; any handling fees for that package will be charged the next time you ship a package.

• Exceptions to the 180 days will only be made if we will be acting as the merchant’s fulfillment agent and only if warehousing terms have been discussed in advance.