ViaBox

What is ViaBox

Viabox helps you shop for US goods from anywhere in the world easily and conveniently.

Viabox was created to meet the needs of today's global online shoppers. We help global consumers establish an address in the United States for package forwarding.

Viabox customers are global shoppers eager to take advantage of the vast selection and low prices of American goods, and always want to keep up with the latest fashion and electronics trends in the U.S. For years, they were often shut out by U.S. retailers that could not ship internationally.

Viabox's service allows global customers to purchase items from their favorite US retailers and have them shipped to a US address located at a Viabox warehouse. Viabox then forwards the package to the customer via a cooperating logistics partner (such as UPS, DHL, USPS, etc.).

Viabox's customer service team has extensive experience in international shipping, package consolidation, and customs documentation, ensuring customers enjoy a smooth and reliable service.

Viabox is committed to growing the Viabox online community, building strong and lasting partnerships, and continually developing and improving the Service.

If you’ve always wanted to enter the US market but haven’t had the opportunity, Viabox is the ideal solution for you.

Viabox warehouse address advantages:

Oregon Address = 0% Sales Tax If you ship to a Viabox suite in Oregon, you can enjoy 0% sales tax on orders from any U.S. retailer.

How Viabox serves shoppers

Viabox is one of the world's leading package shipping services, helping you easily buy US goods and ship them around the world.

How to use Viabox:

1. Register for free to get your own US address

2. Shop on any US website (Amazon, Ebay, etc.)

3. Have your purchases shipped to your US address

4. Viabox will consolidate your packages and deliver them to your delivery address

Advantages of Viabox:

• Free U.S. address: You can immediately obtain a permanent and valid U.S. address after registration, which makes it convenient for you to purchase U.S. products online.

• No Oregon Sales Tax: You can enjoy tax-free benefits on some items by shipping your items to our warehouse in Oregon, which is exempt from sales tax.

• Automated Warehouse: Viabox has an advanced warehouse management system that can process and store your packages quickly and efficiently.

• Fast processing: You will be automatically notified when your packages arrive at the Viabox warehouse, and you can choose to ship your packages individually or in a combined package.

• Free Package Consolidation: Viabox offers free package consolidation services that can save up to 85% of your shipping costs.

• Free Repackaging: Professionals will help you repack your parcel free of charge to reduce weight and ensure transportation safety.

• Purchasing Service: For merchants that cannot accept non-US credit cards, Viabox provides a free purchasing service, allowing you to easily purchase US products.

• Free storage service: You can store your packages in Viabox's warehouse for free for up to 90 days, which allows you to accumulate multiple packages and then ship them together to save shipping costs.

Viabox can help you enjoy the fun of online shopping in the United States without any inconvenience.

Which countries does Viabox support shipping to?

Viabox supports shipping to most countries. For details, please refer to Viabox's shipping calculator: https://pro.viabox.com/v2/shipping-calculator

For shipping information for different countries, please refer to Viabox's different country information pages: https://www.viabox.com/country-shipping-info.php

Below are some shipping costs to some common countries

Shipping from the US to the UK via Viabox

Shipping from the US to Colombia via Viabox

Shipping from the US to Türkiye via Viabox

Viabox FAQ

• What will my free US address look like? A physical address or just a PO Box?

Viabox provides a permanent, free physical US address, not a P.O. Box or PO Box. Your Viabox US address can receive letters, packages of any size, and even oversized pallet items from merchants using major shipping carriers such as UPS, USPS, DHL Express, FedEx, etc. You won't have any issues with merchants who refuse to ship to P.O. Box addresses.

Here is an example of your Viabox US address:

Recipient's name or company name

1234 Example Avenue

STE XXXXXX

Portland, Oregon, 97217

USA

• Some US stores require a US phone number to place orders, which number should I provide?

You can either give them your primary contact phone number listed on your Viabox account or follow this guide: "How to Get a Toll-Free US Phone Number".

About items that can be shipped

• What items of mine cannot be shipped?

Prohibited or restricted items may vary by country. Please refer to the specific rules and regulations for each country on the shipping carrier's website:

For the latest country specific rules and regulations, we recommend that you visit the website or contact your country's local customs office.

• How does Viabox calculate billable weight?

We follow international standards to determine the billable weight of your shipment. All international shipping carriers base their rates on the billable weight, which is the greater of the actual weight and the dimensional weight. Actual weight is the weight of the package when you place it on the scale. Dimensional weight is calculated based on the dimensions of the package. Some large items that weigh less, such as pillows and lampshades, will have a higher dimensional weight.

For the latest information on how shipping carriers calculate dimensional weight, visit the DHL Dimensional Weight Calculator or the UPS Dimensional Weight Calculator.

• Why is Viabox located in Oregon and not a larger state like California, New York, or Florida?

Compared to shipping to Indiana (7% sales tax) or New York (8.8% sales tax), California (9% sales tax), Florida (7% sales tax), etc., having your US address in our Oregon warehouse means you get 0% sales tax on any US shopping site.

For example:

If you buy a $1,000 laptop on Amazon and ship it to Indiana, you’ll pay $70 in sales tax at Amazon checkout. If it’s shipped to New York, you’ll pay $88 in sales tax. If it’s shipped to California, you’ll pay $90 in sales tax. If it’s shipped to Florida, you’ll pay $70 in sales tax. And if it’s shipped to Oregon, you won’t pay any sales tax because Oregon’s sales tax is 0%.

About storing my items at Viabox

• How long can my items stay in My Kit at Viabox?

Viabox offers free storage for every package, for a period of time that depends on your subscription plan. The storage period starts from the day the item is delivered to your kit. Please refer to the table below to see the storage period for each plan.

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• What payment methods does Viabox.com accept?

You can use a variety of payment methods to pay for shipping and/or ancillary purchases during checkout at Viabox.com:

• PAYPAL

• Bitcoin (Bitcoin can be easily purchased on Circle.com, Coinbase.com, Coinjar.com, or other services recommended on Bitcoin.com)

• Credit cards (Visa, MasterCard, Discover, American Express and most other major credit cards)

• Bank Wire Transfer

Checks, money orders or Western Union payments are not accepted at this time.

About forwarding packages with Viabox

• Some merchants require a credit card with a US billing address. I don't have one, what should I do?

There are several things you can do:

• **A) Use our free assisted purchasing service: ** Let us buy your items for you at no charge!

Once you’ve signed up, simply log in to your Viabox account and click on the “Place a New Order” button (purple button) under “Assisted Purchases”, then fill out the order form and complete the payment.

We will order the item for you free of charge and provide you with (Order Confirmation/Shipping/Delivery) Confirmation.

Once the item arrives in your kit at Viabox, you can choose to have it forwarded to you or combined with other items before forwarding.

• B) Try to get a debit card with your Viabox address as the billing address.

• **C) Contact your credit card issuer and request to have a secondary address added to your card. **Use your Viabox address as your secondary address. Most credit card companies will allow this.

• I want to buy from a US site but they don't ship to my international address. Can Viabox.com let me take advantage of these deals?

With a US address provided by Viabox.com, you will be able to purchase items at a cheaper price than you would otherwise. Most US merchants do not ship to international addresses, but now you can! Ship the items to your established address with us, and we will consolidate all of your packages and ship them to your location outside the US.

• Do you accept registered mail, registered mail and COD shipments?

Yes, we accept Registered and Registered Mail at no extra cost; we just have to get your explicit confirmation before receiving such shipments. We do not accept COD shipments.

• Do I need to file USPS Form 1583?

We need this form to accept packages from merchants shipped to you at Viabox Kit via USPS. We do not need this form to accept packages from merchants that ship via other major shipping carriers (e.g. UPS, etc.). Typically, you can select the shipping carrier during the checkout process on the merchant's website. By selecting any other carrier besides USPS, you do not need to provide us with the 1583 USPS form.

Due to USPS regulations, all customers must complete USPS Form 1583 in order to receive USPS shipments in their Viabox kit. Viabox may not receive mail from USPS until Form 1583 is received authorizing Viabox to receive mail on your behalf. This is a one-time requirement from the USPS that we cannot waive.

Instructions for submitting USPS Form 1583 to Viabox:

1. Print and Fill Out: Click here to print USPS Form 1583 and fill it out following the instructions below.

2. Attach and Submit: Click here to log in to Viabox Customer Support and submit your completed USPS Form 1583 as an attachment. (Once logged in, click "Submit Request" and attach the USPS Form 1583. The attachment link is at the bottom of the request form)

Here are the steps you need to complete on the USPS Form 1583 (PDF download link) so that we can receive USPS deliveries in your kit at Viabox:

For all

Box 1: Enter the dateBox 2: Agent recipient name (in most cases this will be your name or company name)Box 3: Enter the US address Viabox gave you.Box 4: Enter the Viabox warehouse addressBox 5: If you would like the agent "Viabox" to accept registered mail for you, enter "yes" and sign the boxBox 6: Enter your nameBox 7: Enter your address and phone number (in your country)Box 8: Enter the numbers of 2 of your IDs. Send copies of these IDs with your form. Be sure to include the expiration date of the IDs.

For Enterprises

Box 9: Enter your business nameBox 10: Enter your business address and phone numberBox 11: Enter the type of businessBox 12: For a business, enter the name of the person who will receive the mailBox 13: Enter the name and address of a company officerBox 14: Enter the registered business name and address, as well as the country, state, and date of incorporation

• If I don't have access to the internet, can you still provide service to my area?

Yes. You will still receive mail and package forwarding, but it will be on a set schedule. Simply sign up for our automatic forwarding option and we will deliver your packages and mail on a pre-arranged schedule.

• Can I use my US address for company registration or bank account opening?

For certain requests, we require customers to go through a Know Your Customer (KYC) process to ensure security and compliance. This process involves verifying the identity of our customers and assessing the potential risk of illicit intent. If you are unsure about the specific request and KYC requirements, be sure to consult our support team.

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• What is KYC?

KYC (Know Your Customer) involves identity verification process. Please contact our support team for detailed KYC requirements.

• Do my Concierge Points expire?

Yes, any unused Concierge Credits expire at the end of each month. Please be sure to use your credits within the month they are issued.

• Will unused Concierge Points roll over to the next month?

No, Concierge Points do not carry over to the next month. For Plus plan members, 2 new points will be provided at the beginning of each month, and for Pro plan members, 5 new points will be provided at the beginning of each month.

Be sure to take advantage of your Concierge Points each month, as they are part of your Plus or Pro plan benefits.

• Which countries do you ship to?

For a list of countries we serve, please review the registration form. Please take the time to click on the country of your choice as not all shipping options are available to all countries. If a country is not listed on our website, we do not provide service.

• Do you ship within the United States?

Yes. We will provide our address to anyone in the United States. We have many customers who ship with us within the United States in order to establish a US business presence and receive a Portland, Oregon postmark.

• Do you offer an option to forward letters and documents?

Yes, we can forward letters and documents just like we forward boxed parcels. You can estimate the shipping costs using the Shipping Calculator.

other problems

• How do I redirect mail or packages from another US address to my new Viabox address?

If you already have an address in the United States, you should complete a change of address with USPS. This can be done online at USPS.com.

• What if I don't want to receive some mail in my box? Do I need to pay to have it sent to me?

With online access, you can drop off items that pass our screening with a simple click of your mouse. This way, you will never pay for shipping of unwanted mail.

• Do you require a deposit like some of your competitors?

No deposit required. The package will be sent from us to you after we receive the PayPal shipping payment, which saves us from any initial deposit.

• Do the quoted shipping costs include import duties and taxes?

While our shipping rates include all shipping and handling charges, you may still be responsible for certain import duties and taxes imposed by your country on your shipment. Viabox is not responsible for shipping delays related to customs difficulties. For more information, we recommend that you contact your local customs office.

Viabox Chinese FAQ (continued)

About declared value and returns

• Can I declare a different value for my items to reduce import duties and taxes?

You can declare any value for your items from your account area on Viabox.com. We will declare that value on the package when we forward it. We always recommend declaring a reasonable value to avoid unnecessary delays or fines when the package arrives in your country.

• If I am not satisfied with the item I received, can I return it?

The return policy depends on the merchant you purchased the item from. Please contact the merchant to learn about their return policy and procedures.

About the future of Viabox

• What are Viabox’s future plans?

Viabox is committed to providing the best package shipping services to our customers. We are always working hard to expand our service range and features. In the future, we plan to launch more new features, such as:

• More favorable shipping rates

• More Shipping Options

• More convenient package management tools

• Improved customer support

We believe Viabox will continue to be the world's leading package shipping service provider.