skypaxus

What is Skypaxus

Skypaxus is a company that provides US package and mail forwarding services. Skypaxus' services enable consumers around the world to purchase US goods and have them shipped to any destination around the world. Many US stores do not offer international shipping services or do not accept international credit cards, in which case Skypaxus can purchase the goods for you from US retailers or eBay and ship them directly to your home. In addition, Skypaxus also provides shopping concierge services, just tell Skypaxus what you want to buy, and Skypaxus will place the order for you. Overall, Skypaxus provides a convenient way for consumers around the world to purchase and receive US goods.

Cost structure of using Skypaxus

The cost of using Skypaxus mainly includes the following parts:

1. Shopping service fee: Skypaxus charges 10% of the total order value for its shopping service, with a minimum charge of $29. If the item needs to be purchased in a physical store, an additional fee of $30 will be charged.

2. Parcel forwarding service fee: This fee depends on the weight and destination of your parcel. You can calculate this fee using the Skypaxus online shipping calculator on the Skypaxus website.

3. Package Storage Fee: Skypaxus provides 30 days of free storage per package for Standard members and 60 days of free storage for Premium members. Packages that exceed the free storage period will incur additional storage fees.

Which countries does Skypaxus support shipping to?

Countries Skypaxus supports delivery to

Skypaxus offers services that can ship goods to any destination around the world. Skypaxus' package forwarding and shopping consignment services enable consumers around the world to purchase American goods and ship them anywhere in the world. Skypaxus' services cover more than 200 countries and provide a variety of shipping options including DHL, UPS and Fedex. Therefore, no matter which country you are in, Skypaxus can provide you with services as long as you need it. The specific shipping costs can be checked through the shipping calculator on the Skypaxus website. If you need to ship particularly large items, such as furniture, stoves, etc., you can contact Skypaxus' customer service directly, and Skypaxus may provide other shipping solutions. In general, Skypaxus provides a convenient way for consumers around the world to purchase and receive American goods.

Skypaxus supports express delivery services

Skypaxus supports multiple shipping methods, including DHL, UPS, and Fedex. These shipping methods all provide tracking services, allowing you to keep track of the shipping status of your package at any time. The specific shipping method may vary depending on the weight, size, and destination of your package. If you need to ship particularly large items, such as furniture, stoves, etc., you can contact Skypaxus's customer service directly, and Skypaxus may provide other shipping solutions.

Which countries does Skypaxus support purchasing products from?

Skypaxus Supported Countries

Skypaxus mainly provides services for purchasing goods from the United States. Skypaxus can help consumers around the world buy American goods and ship them to anywhere in the world. Therefore, the only country it supports purchasing is the United States.

Payment methods supported by Skypaxus

Skypaxus supports the following payment methods:

• Paypal

• Visa

• Mastercard

• American Express

• International Bank Transfer

If you wish to pay by bank transfer you will need to get in touch with Skypaxus. Please note that there may be some restrictions on payments via Paypal for the shipment of certain health products.

FAQ about using Skypaxus

What if my item is gift wrapped?

Skypaxus is required to open and inspect all packages to ensure compliance with the law. However, Skypaxus will do its best to minimize damage to the package and restore it to its original condition.

How long can I store my parcel in our warehouse?

Skypaxus provides 30 days of free storage per package for Standard members and 60 days of free storage for Premium members. Packages exceeding the free storage period will incur charges, please refer to Skypaxus' terms and conditions for details.

How much does your membership cost?

Skypaxus charges a 10% service fee on the total value of your membership order for this service (with a minimum service fee of $29). You can request items from multiple retailers as part of your membership order at no additional cost.

Shipping charges for your Membership orders are based on Skypaxus' standard Skypaxus shipping rates.

Please note that there is a $30 surcharge if you need to purchase it in-store.

Can I exchange or return an item?

If you need to return or exchange an item, please do not contact the original retailer. Please read and ensure you agree to the return/exchange policy of the retailer you ordered from. Each retailer may have a different return/exchange policy, which you must adhere to in order for Skypaxus to process a return or exchange. Skypaxus charges a restocking fee of £25/$25 for any exchange or return made through an online merchant; a restocking fee of £45/$45 for in-store returns through any Skypaxus Shopping Concierge. All fees, including shipping and handling, are non-refundable. However, depending on the individual policy of the retailer you ordered from, the original price of the item may be refunded.

For eligible refunds, you must pay all applicable shipping and handling charges, including shipping costs from Skypaxus' business back to the retailer.

For eligible exchanges, you must pay all applicable shipping and handling charges, including shipping costs from Skypaxus's business back to the retailer and the cost of shipping the exchanged product from the retailer back to Skypaxus's business and back to you.

If you have not yet shipped and are still at Skypaxus' facility,

Please email Skypaxus stating that you would like to request a refund/exchange and detailing the Concierge order number and the item(s) you would like refunded/exchanged. When Skypaxus receives your email, the Skypaxus Concierge team will initiate the return/exchange process with the retailer.

If any return shipping charges are required when exchanging an item, the Skypaxus Concierge team will issue an invoice for these charges prior to returning the item.

Once the retailer accepts a refund for an item, Skypaxus’ Concierge team will process a refund to the payment method used for the order in the amount of the item value less a restocking fee.

If you have shipped from a suite, please follow these instructions:

1. Send Skypaxus an email stating that you wish to request an exchange/refund.

2. Include a copy of your invoice or packing slip in your return package and circle all items you are returning/exchanging. Specify whether you would like a refund or exchange. If exchanging, please specify the size, color, and style you are exchanging.

3. Package the merchandise securely. You must ship the merchandise back to Skypaxus via a trackable shipping method. You must ensure the merchandise meets the retail total. Unfortunately, Skypaxus cannot process or reimburse you for returns that are lost or damaged in transit.

When Skypaxus receives your email, Skypaxus' Concierge team will initiate the return/exchange with the retailer.

If any return shipping charges are required when exchanging an item, the Skypaxus Concierge team will issue an invoice for these charges prior to returning the item.

Once the retailer accepts a refund for an item, Skypaxus’ Concierge team will process a refund to the payment method used for the order in the amount of the item value less a restocking fee.

Can I ship controlled substances?

Skypaxus has a strict screening policy for all substances.

Substances appearing in Schedules I through V of the U.S. Drug Enforcement Administration (DEA) are prohibited from transportation and may be destroyed and reported to the appropriate authorities.

Any items that do not appear in Schedules I through V but do not have an English label or do not comply with FDA-approved labeling requirements, such as over-the-counter drugs, dietary supplements, cosmetics, or food, cannot be shipped.

Can you ship perfume, nail polish, aerosols?

Yes, Skypaxus has a Dangerous Goods team that is fully trained and compliant with international IATA and ADR regulations to transport items classified as dangerous goods by air and ground freight. However, there are some restrictions on the destination countries Skypaxus can ship to and the quantities Skypaxus can ship.

Please contact Skypaxus to discuss your requirements and obtain a shipping estimate. Dangerous goods shipments will incur an additional surcharge.

Summarize

Skypaxus is a company that provides package forwarding services in the United States. Skypaxus' services are mainly to help international consumers buy goods in the United States and then ship these goods to anywhere in the world. Many US stores do not offer international shipping services or do not accept international credit cards. In this case, Skypaxus can help you buy goods from US retailers or eBay and then ship them directly to your home. Platforms that you can use Skypaxus to purchase include but are not limited to Amazon US, eBay, 6pm, Macy's, etc. In general, as long as it is an online retailer in the United States, Skypaxus can help you purchase Skypaxus products. Skypaxus supports the following payment methods: Paypal, Visa, Mastercard, American Express, and international bank transfers. If you wish to pay by bank transfer, you will need to contact Skypaxus. There may be some restrictions on the shipment of certain health products through Paypal.