PandaBuy

What is PandaBuy

PandaBuy is a service provider site that helps with purchasing from China. It provides a simple process to help users purchase and forward goods, or use purchasing experts to purchase and forward goods based on users' links, separate package forwarding, and separate communication with sellers on any content.

Purchasing agent service is the core service of Pandabuy. PandaBuy will purchase goods in China for users according to their instructions and provide one-stop services such as purchase advice, quality inspection, storage, delivery, and after-sales service to ensure that users receive satisfactory goods. Using Pandabuy's purchasing agent service will be simpler and easier than buying by yourself, and will have better results.

Users only need to log in to Pandabuy to purchase the products they want and pay in local currency. The purchasing process is as follows:

1. Log in to Pandabuy's website and select the products you want them to purchase, or provide detailed information about the products. They will purchase for you. At this step, Pandabuy will give you tips and suggestions on shipping and purchasing based on the products, and even help you find a more ideal product.

2. When the product arrives at Pandabuy's warehouse, Pandabuy will inspect and store it for you. You can use Pandabuy's warehouse to store the product for free for 90 days.

3. You can instruct Pandabuy to send the product to you at a time that suits you. If you are not in a hurry, you can collect more products and send them together to save shipping costs.

4. Whether the product is in transit or has been delivered to you, Pandabuy's customer service will be responsible for you and assist you in solving any after-sales problems

0 service fee is our service concept. Customers only need to pay for the product and shipping costs, and no additional service fees are required. But this does not mean that we will compromise on service quality. On the contrary, our goal is to provide the best service in the industry. We welcome users to compare our charges and service quality with those of other peers at any time.

Cost Composition of Using PandaBuy

PandaBuy's general fee structure is as follows:

In addition to the product cost, international shipping and customs clearance fees, no other fees will be charged (value-added services are available for purchase on demand)

Total cost of purchasing on behalf of others = product cost + international shipping fee + customs clearance fee

Product cost: Product selling price + Mainland China shipping cost (shipping cost from seller’s location to Pandabuy warehouse)

International shipping costs: The shipping costs are calculated based on the weight of your product, the shipping method you choose, and the shipping area.

Customs clearance fee: The fee required for international customs clearance of the package, generally RMB 8.00 (depending on the delivery method)

Which countries does PandaBuy support shipping to?

Countries that PandaBuy supports delivery to

PandaBuy supports most common international shipping methods such as DHL, EMS, China Post, UPS and ordinary sea transportation, so PandaBuy supports delivery to most countries.

PandaBuy supports express delivery services

The international package transportation process needs to go through: Pandabuy warehouse packaging - logistics company collection - logistics company/airport security check - waiting for flight arrangement - flying to foreign countries (may need to transfer) - airport processing center operation - customs clearance process - transfer to local delivery company - delivery process. The above process requires time-limited processing, and special customs clearance links will take a long time. If your package is not updated within the delivery period, please wait patiently. Thank you for your understanding and support.

1. Delivery time: It is calculated from the time your package status shows "shipped". The delivery time provided is a basic reference time. In case of special weather, customs or logistics conditions, the delivery time will be greatly affected. Please reserve enough time to receive the goods.

2. Shipping fee calculation rules: Some routes calculate the actual weight, while some routes calculate the volumetric weight. The charging standards for each type of route to different countries will vary. Therefore, if you want to estimate the shipping fee, you can go to our shipping fee estimation website: https://www.pandabuy.com/estimation

3. If you have any questions about the weight, you can check the calculation rules through the following link.
a) Estimated weight vs. actual weight: https://www.pandabuy.com/help/detail/46/140
b) How to calculate volumetric weight in various modes of transport: https://www.pandabuy.com/help/detail/46/137

Shipping cost calculation:

Which countries does PandaBuy support purchasing products from?

PandaBuy supports purchasing in

PandaBuy is a website that specializes in purchasing Chinese products for buyers, so the only country it supports is China.

PandaBuy supports shopping platforms

PandaBuy supports purchases from the following platforms in China:

• JD.com

• Taobao (Taobao.com)

• Alibaba (1688.com)

• Xiaomi (mi.com)

• Vipshop (vip.com)

• Weidian

Tmall.com - integrates a large number of brands and manufacturers to provide one-stop shopping solutions for merchants and consumers. As a brand mall directly sold by merchants, Tmall provides 100% authenticity guarantee, shopping points rebate and other high-quality services. Since Tmall has a high threshold for opening a store and a complete after-sales service system, the product prices are slightly higher than the market price and the credit is better. For users with higher shopping quality requirements, it is recommended to purchase Tmall products.

Taobao.com - It is a retail platform for individual sellers, bringing together numerous individuals or agency merchants. As the name suggests, Taobao has endless treasures to be found. The products here are diverse and the selling prices are low. However, the reputation of the sellers varies, the authenticity of the goods is difficult to distinguish, and the after-sales service is weak. Some sellers may improve their reputation by brushing orders. Therefore, when purchasing products sold by Taobao merchants, you should review them based on whether the store has paid a deposit, the store's reputation level, customer reviews, etc., to avoid unnecessary losses.

JD.COM - In the early days, it was a digital appliance platform, but now it has developed into a comprehensive online shopping mall. The product prices are relatively low. At the same time, adhering to the customer-first concept, the products sold by JD.COM are guaranteed to be 100% genuine, with national warranty, machine-printed invoices, and professional delivery and after-sales services. After JD.COM became a platform, a large number of merchants settled in JD.COM to open stores. The delivery time and after-sales service are slightly slower than those of self-operated stores. It is recommended to give priority to self-operated products.

If you want to purchase from other sites, you can also directly fill in the URL of the purchase requirement into their purchase application form. If the seller does not have a purchase page or has an order with special purchase requirements, you can also give them the seller's contact information, and PandaBuy will contact the seller to make the purchase for you.

Payment methods supported by PandaBuy

• PandaBuy supports Paypal for payment

• Covering 202 countries and regions Supporting 25 currencies, currency conversion and handling fees will be incurred when paying in non-US currencies Debit and credit cards of local partner banks

• PandaBuy supports Stripe for payment

• The settlement currency is Euro. Non-Euro users may have their bank automatically convert the currency when paying. Visa/MasterCard/American Express/Discover/Dinerclub are supported

• PandaBuy supports Union Pay for payment

• This payment method supports bank cards with the UnionPay logo on the surface of the bank card

• PandaBuy supports Alipay+ for payment

• The current order settlement currency is Euro. Support local currency payment, the payment bank will convert the currency according to the bank exchange rate

• PandaBuy supports Sofort for payment

• Payment in Euro, supports debit and credit cards of local banks, payment information will be delayed for 2 to 14 days

• PandaBuy supports Alipay recharge for payment

• China RMB Debit and credit cards from local partner banks

• PandaBuy supports credit card payment (Credit Card) for payment

• Unlimited payment, global coverage, support for global mainstream currencies. As long as you have Visa, MasterCard, JCB, Discover, Diners Club, etc., you can pay

FAQ about using PandaBuy

The package was returned to PandaBuy, what should I do?

When PandaBuy receives a returned package:

• If your package is returned due to China customs reasons, PandaBuy will contact you and confirm your address and resend it free of charge.

• If your package is returned due to "wrong address" or "no one to receive the goods", we will charge the shipping fee again if PandaBuy sends it out again.

If you have any further questions, PandaBuy will contact you promptly.

How long does it take for the shipped products to arrive at Pandabuy?

Pandabuy warehouse is located in Huizhou, Guangdong

For shipments from the Pearl River Delta region, it usually takes 1-2 working days to arrive

For shipments from the Yangtze River Delta region, it usually takes 3-5 working days to arrive

For shipments to other remote areas, it usually takes about 7 working days to arrive

My package has been shipped, how can I track the delivery status?

• EMS package tracking page: http://www.ems.com.cn/chinese-main.jsp (Online tracking will lag 1-2 working days; EMS mailing time is about 10 days)

• Parcel AIR tracking page: http://intmail.183.com.cn/item/trace/itemTraceAction.do (Online tracking will lag 2-4 working days; AIR mailing time is about 15 days)

• DHL package tracking page: http://www.cn.dhl.com/publish/cn/zh.high.html (You can check online on the day the package is shipped) Online tracking will have a 2-4 working days lag; DHL mailing time is about 2-7 days)

• If you are still unsure, you can also contact PandaBuy by leaving a message, and PandaBuy will help you confirm the status of your package.

Can I ship items in packages that I purchased at different times?

• Even if you don't buy the items on the same day or week. If they are still in PandaBuy's warehouse, you can combine them in one package for shipping

• You can decide for yourself what goes in your package by selecting it and submitting it for shipping in the warehouse item.

How to know if PandaBuy has shipped your order

Pandabuy Purchasing Order Status Description

• Waiting for payment : The purchasing order has been generated and is waiting for payment. You need to complete the payment within 72 hours.

• Under review : The order has been paid successfully and is waiting for purchase order confirmation

• Processing : The order has been assigned to the buyer for review and is ready to be ordered from the seller.

• Ordered : The buyer has successfully placed an order with the seller and is waiting for the seller to ship the item.

• Shipped : The seller has shipped the product and is waiting for it to arrive at the Pandabuy warehouse.

• Received : The product has been delivered to Pandabuy warehouse and has been signed for, waiting for inspection

• Arrived : The goods have been inspected and weighed and are waiting to be put into storage

• Already in stock : The product has been stored in the Pandabuy warehouse and can be sent at any time during the free storage period.

• Make up payment : The amount paid for the order is lower than the actual amount of the seller. The user needs to make up the payment before the order can be placed normally.

• Invalid : The product name and price are inconsistent with what you submitted, there is no picture or description of the actual product, virtual products, prohibited products, etc., are all considered invalid orders.

• Returned : The user applies to cancel the order or returns the order due to reasons such as the seller or customs policy, and the product payment is automatically refunded to your Pandabuy account balance

• Returning : Pandabuy has successfully negotiated a return with the seller, and the product has been shipped to the seller. The seller is waiting to receive the product and the refund is in progress.

• Returned : The return refund has been completed and the return amount has been refunded to the user's Pandabuy account

• Exchanging : Pandabuy has successfully negotiated an exchange with the seller and is processing the exchange.

• To be confirmed : The product is in the process of ordering, and we have information to confirm with you

• Expired : If the product exceeds the storage period or you voluntarily give up, the order status will be set to "Expired" and the product will be destroyed.

• International shipping fee to be paid : the package has been submitted and the package shipping fee is waiting to be paid
  In operation : The international package payment for this product has been successful and is waiting for the warehouse to pack and ship it out

• International package has been sent : The international package corresponding to this product has been sent

• Completed : You have received the product

Package Order Status

• Waiting for payment: The package has been submitted and is waiting for payment. You need to complete the payment within 3 days.

• Pending review: You have submitted the package order, please wait for system confirmation

• Reviewed: Your package order has been reviewed and approved and is waiting to be shipped.

• Out of stock: We are sorting out for you

• Packing: Your product has been shipped out and is being carefully packed for you.

• Packing completed: waiting for the carrier to pick up the package

• Shipped: The package has been picked up by the carrier

• Returned: The package was returned due to incorrect or incomplete information such as the recipient's name or address, or because the product contained items prohibited by the selected transportation method.

• Domestic return: The package was returned due to failure of domestic security inspection and has now been returned to our warehouse

• Overseas return: After the package arrives abroad, it is returned due to failure to pass customs security inspection or unsuccessful delivery, and has now been returned to our warehouse

• Confirm receipt: You have received the package

Can I cancel or return my Pandabuy purchasing order for a refund?

1. If the order is in the "Under Review" status, you can click "Cancel Order" on the corresponding order in the User Center - Purchasing Orders page, and the payment will be immediately returned to your Pandabuy account available balance;

2. "Order Received" status: You can click "Consult" on the corresponding order page in the User Center - Purchasing Orders page to inform the purchaser that you need to cancel the order as soon as possible, or contact the online customer service to inform them that you need to cancel the order. As long as the order has not been paid when your cancellation request is accepted, the purchaser will cancel the order and refund it for you within 1 working day, and the amount will be returned to the available balance of your Pandabuy account;

3. "Ordered" status: You can click "Consult" on the corresponding order page in the User Center - Purchasing Orders page to inform the purchaser that you need to cancel the order as soon as possible, or contact the online customer service to inform them that you need to cancel the order. Our purchaser will apply to the seller. If the seller has not yet shipped the goods, the corresponding amount will be refunded to the available balance of your Pandabuy account after the seller confirms the refund. It usually takes 3-5 days to complete the refund;

4. "Shipped" status You can click "Consult" on the corresponding order page in the User Center-Purchasing Orders page to inform the purchaser that you need to cancel the order as soon as possible, or contact the online customer service to inform them that you need to cancel the order. If the seller has not actually shipped the goods, the purchaser will apply for a refund from the seller. After the seller confirms the refund, the corresponding amount will be returned to your Pandabuy account available balance, which usually takes 3-5 days; if the seller has actually shipped the goods, you need to wait until the goods reach the Pandabuy warehouse before returning them to the seller for a refund. In this case, it usually takes 7-15 days.

5. Within 5 days after "in stock", you can click "Refund/Return" on the corresponding order in the User Center-Purchasing Order page to apply for a return. We will apply to the seller. It depends on whether the seller agrees. After the seller agrees, we will help you return it as soon as possible. The return courier number will be displayed on the corresponding order. After the seller receives the goods and returns the goods to us, we will return the corresponding amount to your Pandabuy account available balance. It usually takes 7-15 days, depending on the time when the seller confirms the refund;

Summarize

PandaBuy is a website dedicated to providing purchase assistance to global buyers who want to buy Chinese products. It can help you buy by providing links to Chinese shopping websites including but not limited to Taobao, JD.com, Vipshop, etc. Even if you do not speak Chinese and do not have RMB, PandaBuy can communicate with Chinese sellers in Chinese and help you communicate, place orders, and carry out cross-border transportation and transportation to your designated location through express delivery in your country. When your goods are transported to the PandaBuy transit warehouse, they will also conduct a quality inspection of the goods for you. After everything is ready, they will provide you with subsequent cross-border transportation, customs declaration, and final express delivery services.