Myxborder

What is Myxborder

Love Indian products but can't buy them in your country? MyXBorder.com is your cross-border shopping tool! We break geographical restrictions and allow you to easily get affordable Indian products, even if these products are not available in your country.

MyXBorder.com is an easy-to-use platform where you can shop from any Indian e-commerce website like Flipkart, Amazon India, Myntra, etc. We will deliver your desired Indian products to our well-equipped warehouse, allowing you to experience the joy of global shopping without leaving your home.

Having trouble shopping on Indian websites? Don't worry! We provide an innovative "purchase and shipping on your behalf" service to assist you in solving any troubles you encounter during the order process. Your satisfaction is our goal, and we will wholeheartedly provide you with quality services that exceed your expectations.

During the pandemic, travel is restricted and purchasing medicines has become a problem. MyXBorder.com has specially launched a "Medicine" service, which can deliver medicines to India in time even if you are overseas, giving you peace of mind.

Five reasons to choose MyXBorder.com

1. Easy and convenient shopping experience : The user-friendly website allows you to easily create an account, browse products and pay in any currency. Enjoy real-time package tracking service throughout the process, and choose additional packaging services according to your needs, so that you can always know the status of your order and receive the goods with peace of mind.

2. Global delivery, collect Indian goods : With MyXBorder.com, you can easily unlock various brands and products from India, breaking the limitations of online and offline. We will deliver your order safely and reliably to anywhere in the world, allowing you to enjoy the charm of Made in India.

3. Save money and plan ahead : We offer smart storage solutions that allow you to store your goods in our warehouse for up to one month free of charge. This way, you can consolidate multiple orders and ship them together, saving significantly on shipping costs.

4. Unparalleled cross-border shopping experience : MyXBorder.com is committed to providing you with the best cross-border shopping experience. Our platform is driven by cutting-edge technology to bring you the cheapest and fastest delivery options, allowing you to enjoy efficient and convenient cross-border shopping services.

5. A Trustworthy Partner : MyXBorder.com is committed to earning your trust with our exceptional service. We make your cross-border shopping not only easy, but also a pleasant experience. Your satisfaction is the cornerstone of our success, and we will do everything we can to ensure that you receive impeccable service.

MyXBorder FAQ

Frequently asked questions about the myxborder site

About India Virtual Address

• Why can't I enter my Indian virtual address as the delivery address on the merchant page?

• Make sure you don't enter any special characters in the address bar, as some merchant pages may not recognize these characters.

• Can my Indian virtual address be used for other purposes besides a delivery address?

• Your Indian virtual address can only be used as your online delivery address and not as a billing address or any other delivery address.

About Cash on Delivery

• Is cash on delivery acceptable?

• A processing fee of 5% (minimum charge of INR 299) will be incurred for purchases made using the COD assisted purchase service.

• Other than that, there are no other associated costs.

• Cash on Delivery is available if the user is able to pay in advance. However, a facilitated purchase order needs to be created through myxborder and mention Cash on Delivery (COD).

• The fee standards are as follows:

About the package status

• Why did I receive more than one package to my Indian virtual address for an order from a single merchant?

• Different merchants will ship from different warehouses.

• One or more items in the order are out of stock and the merchant will ship these items separately later.

• If you purchase multiple items in a single order, Indian merchants sometimes ship the items separately. Reasons for this may include:

• The merchant has notified me that my package has been delivered to my virtual address in India, why is it not showing in my myxborder account?

• The recipient name does not match the account name, or

• The shipping address is incomplete.

• The parcel will usually be updated in your account by close of business on the next business day after it reaches your India address.

• In some cases, we are unable to assign a package to a user's account. Reasons may include:

• If your package is not reflected in your account within 2 business days after it was delivered to the merchant, please send us an email with the merchant invoice and shipping tracking information.

• Why didn't the package I ordered directly from the merchant arrive at my virtual address in India?

• Since this is an order you purchased directly from the merchant, please check the status of your package directly with the merchant. Please make sure that you provide them with the correct virtual address of India.

About package inspection

• Can you inspect my package to make sure it was delivered correctly and in good condition?

• We inspect all packages that arrive to us and will notify you if your package is damaged.

• When the delivery guy delivered my package to my virtual address in India, your office was closed and the courier had to leave the package at the local office. What happens next?

• The courier will redeliver your package to our office within 1 to 2 business days.

About packages sent to the wrong address

• What should I do if my package is delivered to the wrong virtual address in India?

• Please contact the merchant and ask them to re-deliver the package to your correct virtual address in India. Please note that the courier will only accept instructions from you and the sender.

About payment

• In what currency will I be charged?

• We accept payments in over 135 currencies.

• Do you accept to have the parcel delivered to you personally (excluding courier/post) and then delivered to my overseas address?

• No, we do not. We only accept parcels from online retailers.

About creating an order

• How do I create a Shop And Ship or Assisted Shop And Ship order?

• Sign up and log in to get your virtual Indian address which contains your unique locker ID. Once logged in, you can view your virtual address on your customer dashboard. Use the same address as the delivery address for all your online shopping in India.

• After that, you can create a store and shipping order on our website to indicate the items you purchased (optional). If you do not create an order, our backend team will create an order when we receive your first item and add all subsequent items to the same order.

• We will send you pictures of your items arriving at our warehouse for free via WhatsApp and email and will protect all your items in your locker. If you find that there is a problem with the item you received, you can get a refund.

• Once all items arrive, we will prepare your consolidated package for delivery to the overseas address and will let you know the total weight and shipping cost details.

• You can pay your fees via a variety of methods such as credit card, debit card or direct bank transfer to your myxborder account.

• Once payment is confirmed, we will book international shipping and share the tracking number with you

about delivery fee

• How much is the shipping cost to my shipment destination?

• Please use the following link to view our shipping rates:

https://myxborder.com/shipping-rates

• Select your destination country (e.g. Singapore).

• For domestic local pickup from anywhere in India, additional INR 70/kg will be charged.

• Additional charges may apply for remote area deliveries (subject to the shipper's discretion).

• For liquids, powder materials, and electronic products, please obtain MSDS and COA certificates from the seller/manufacturer for international shipping.

• Homemade food is not allowed. Packaged food, with FSSAI, can be delivered.

• The chargeable weight is always the greater of the two: volumetric weight or actual weight.

• Dimensional weight = (length x width x height / 5000). Dimensions are in centimeters.

• There are no other additional costs.

• Select the currency of your choice or use the default currency. Provide the weight (e.g. 5 kg).

• Please note:

About Integration Services

• How does consolidation help save on shipping costs?

• Orders may arrive in disproportionately sized boxes that contain unnecessary packaging materials. This can increase your dimensional weight, resulting in higher shipping costs than necessary. As you receive more packages, shipping costs increase.

• Consolidation services help you save up to 80% on shipping costs by transferring and combining the contents of multiple packages of your choice into one box or bag with the lowest possible dimensional weight.

About consolidating multiple packages

• Can you consolidate my packages from multiple e-commerce sites?

• Yes.

About Assisted Shopping and Delivery Services

• What is Assisted Shop N Ship Service?

• If you don’t have an existing active account with an Indian e-commerce website.

• You cannot open an Indian e-commerce website account because you do not have an Indian mobile number for One-Time Password (OTP).

• Indian e-commerce sites do not accept your overseas credit card.

• If you can't find your item online.

• Sometimes, customers may not be able to purchase from Indian e-commerce websites due to the following reasons:

• Under the Assisted Shop N Ship service, we remove these barriers and give you access to both Indian e-commerce websites and local stores.

• You need to provide the information of the items you want to buy in our "Assisted Shop N Ship" section and we will assist you in completing your purchase.

About the fees for shopping assistance and delivery services

• How much does MyXBorder's "Assisted Shop N Ship" service cost?

• Credit and Debit Cards: 5% payment gateway fee.

• Direct bank transfer to a MyXBorder account: No fees.

• Credit and Debit Cards: 5% payment gateway fee.

• Direct bank transfer to a MyXBorder account: No fees.

• Online purchases: 5% (minimum INR 299) administration fee on purchases, customers will be charged the following fees depending on the payment method:

• Local stores: 5% service fee of order total (minimum INR 299), customer is required to pay the following fees depending on payment method:

About order editing and cancellation

• Can I edit or cancel my Assisted Shop N Ship order?

• Yes. You can only edit or cancel your order before you pay. Once you submit payment, you will no longer be able to edit your order; however, you can cancel your order until we process the purchase of your item.

• For online purchases, you can cancel your order if the seller allows it. However, your refund payment will be deducted from the credit card/currency conversion transaction fee.

• For local store purchases, no order cancellations are allowed.

About export restrictions

• Are there exceptions to export restrictions for laboratory, medical or research purposes?

• No. MyXBorder cannot export any chemicals, pharmaceuticals, peptides, biological media, and animal, veterinary, or human vaccines.

About agricultural product exports

• Can you export agricultural products such as plants, seeds and soil?

• These items are prohibited in your country.

• Your country requires pre-shipment cargo inspection.

• Shipper must provide phytosanitary certificate for imported products.

• MyXBorder can ship agricultural products for you if your country's customs permits import. Please ensure that your agricultural products are properly labeled, including their genus, species, and country of origin. Labeling requirements also apply to individual seed packets. We cannot ship or store items that we cannot identify, or that are not properly labeled.

• We cannot export agricultural products if:

About Returns and Refunds

• Can I return my purchase?

• Used products

• Opened products

• Customized products

• Perishable goods

• Beauty Products

• Lingerie and swimwear

• Jewelry

• electronic product

• Yes, you can return any unused, unopened or defective merchandise within 30 days of receiving your package.

• The following items cannot be returned:

• To return an item, you will need to contact myxborder customer service and provide your order number and reason for the return.

• If your return request is approved, myxborder will send you return instructions. You must return the item to myxborder in its original packaging and labels.

• Once the item is returned to myxborder and inspected, your refund will be processed to your original method of payment.

About package damage

• What should I do if my package is damaged during shipping?

• If your package is damaged during shipping, you must contact myxborder customer service within 48 hours of receiving your package.

• You will need to provide your order number, images of the damaged item, and photos of the damaged package.

• myxborder will review your claim and send you a replacement item or refund if necessary.