ShipIndiaSey

What is shipindiasey

Shipindiasey was founded by a couple who love traveling. They noticed that many Indian expatriates (NRIs) living abroad missed Indian culture and wanted to be exposed to Indian products and traditional crafts even when they were abroad. However, the couple was surprised to find that although many overseas people were interested in Indian goods and cultural arts, they were struggling to find affordable international shipping channels.

To solve this problem, Shipindiasey was born. They aim to help people ship internationally easily while also saving costs. Shipindiasey is your one-stop solution for all your problems related to international shipping and item consolidation. In this way, they hope to make India more accessible to people around the world.

Frequently asked questions about shipindiasey

Frequently asked questions about shipindiasey's services

• Can I shop from any Indian website?

• Yes, you can also buy items from offline stores and have them shipped to your virtual address with your name and unique ID obtained during registration.

• How long can items be kept in a locker?

• Can be stored indefinitely.

• Do you provide door-to-door pickup service?

• Free door-to-door pickup service is available within India.

• Can fragile items be shipped?

• Yes, we will pack carefully, but we are not responsible for damaged items and will not accept any claims.

Frequently asked questions about shipindiasey's package status

• The merchant showed that my package had been delivered to the Indian address, but why can't I see it in my account?

• Normally the package will be updated to your account before the end of the next business day after arrival.

• Sometimes the package information cannot be updated to your account due to missing information. If you still cannot see the information after 2 working days, please send us the merchant invoice and logistics tracking information.

• Why hasn't the package I ordered directly from the merchant arrived at my address in India?

• Please contact the merchant to check the status of your package and confirm that the Indian address information you provided is correct.

• Do you check if the items in the package are intact?

• We inspect all delivered packages and notify you if any damage is found.

• When the delivery man went to the address in India I provided, there was no one to collect the package. The package was left at the local post office. What happens next?

• The courier will re-deliver the package to our office within 1-2 business days.

• What should I do if the package is delivered to the wrong address in India?

• Please contact the merchant to redirect the package to the correct address. The courier can only act on the instructions of the sender.

Frequently asked questions about shipindiasey

• In what currency are fees charged?

• Currently we only accept payments in Indian Rupees (INR).

• Can I have the package delivered to you (not courier/postal) and then shipped overseas?

• Can.

• What is the CONSOLIDATION service?

• Consolidation service is a special offer for customers who purchase from multiple Indian websites. We will combine your multiple orders together to reduce the shipping weight. Our team will remove unnecessary packaging materials (shoe boxes or gift boxes) and try to pack your items in the fewest boxes or bags without compromising the safety of your items.

• How much can I save on shipping by combining packages?

• Merchants may use oversized boxes and unnecessary packaging materials, which can increase your dimensional weight, leading to higher shipping costs. Parcel consolidation services can allow you to save up to 80% on shipping costs by transferring the contents of multiple packages into one appropriately sized box or bag.

• Can I combine packages from multiple e-commerce sites?

• Yes, you can use our consolidated package service.

• Is there any additional charge for combined package service?

• No additional charge is required.

• What is the Help Me Shop service?

• The website only supports payment methods within India

• The website only delivers within India

• Some customers may not be able to shop on Indian e-commerce sites due to the following reasons:

• Buy for Me services can help you solve these problems and enable you to shop on e-commerce sites and physical stores in India.

• You can provide the product information you want to buy in the "Help me buy" service, and we will assist you in completing the purchase.

• How much does the Buy for Me service cost?

• We charge a service fee of 5% of the total price of your purchase.

• Can I edit or cancel a Buy for Me order?

• If you purchase from an online store, whether you can cancel your order depends on the merchant. If you can cancel your order, the credit card/PayPal transaction fee will be deducted from your refund.

• For in-store purchases, orders cannot be cancelled.

• Yes. You can edit or cancel your order only before payment. You cannot edit your order after payment, but you can cancel your order before we process it.

• What is Help Me Pay?

• With this service, you can choose to pay on delivery when placing an order on an Indian e-commerce website, and we will pay for you after receiving your package.

• Is there any additional cost for the “Pay for Me” service?

• Yes, a service fee of 5% of the total price of your purchase will be charged.

• When do I need to pay ShipIndiasey?

• You need to tell us once you place an order on any Indian website and pay the order total plus 5% service fee before you receive the package.

Import and export restrictions

• Can chemicals, drugs, peptides, biological media and animal, veterinary or human vaccines for laboratory, medical or research use be exported?

• No. ShipIndiasey prohibits the export of any chemicals, drugs, peptides, biological media and animal, veterinary or human vaccines.

• Can agricultural products such as plants, seeds and soil be exported?

• Live plants or bulk soil

• Your destination country prohibits the import of this product

• Yes, but it depends on whether your destination country allows imports. Please ensure that your agricultural products are correctly labeled, including genus, species and country of origin. Labeling requirements also apply to individual seed packets. We are unable to ship or store any unidentified or incorrectly labeled items.

• We cannot export agricultural products if:

• Please contact your customs office for local import regulations.

• Can controlled substances be exported?

• No. ShipIndiasey prohibits the export of controlled substances or any items containing controlled substances. A controlled substance is any drug that is illegal or restricted for sale in India.

• Can lithium batteries be exported?

• No. However, batteries may be exported if they are contained within or packaged with equipment/devices. There are restrictions on battery capacity.

• Can motor vehicles be exported?

• No. ShipIndiasey prohibits the export of any motor vehicles.

• Can over-the-counter or non-prescription drugs be exported?

• Effective prescription

• Drug Name

• Drug ingredients

• Quantity of medicines

• Manufacturer's name and address

• Validity

• Yes. We can export most medicines, but they require a prescription and should not be banned in the destination country.

• All medicines require:

• Can I export prescription drugs?

• Prescription drugs are only allowed to be shipped to a few countries, please contact us for any prescription drug shipping

• Can Ayurvedic/Homeopathic products be exported?

• Effective prescription

• Drug Name

• Drug ingredients

• Quantity of medicines

• Manufacturer's name and address

• Validity

• Only a few countries allow the shipping of homeopathic medicines, please contact us for any prescription medicine shipping

• NOTE: The export of homeopathic medicines is completely prohibited even with a prescription.

• Yes. However, if the product states that it is for medical purposes, it is considered a drug and requires the following information:

• Can weapons or gun accessories be exported?

• No. ShipIndiasey does not allow the export of any product that appears to be a weapon, weapon part or weapon accessory.

• Can food be delivered?

• Certain foods may require special packaging or a license to export

• Certain foods may be prohibited from import by customs in the destination country.

• Food delivery may incur additional charges

• For more information, please contact us for specific requirements regarding the food you are shipping.

• Yes, we can deliver brand name and homemade foods from almost anywhere. However, please be aware of the following:

• Can I export perfume?

• No, we cannot ship perfume.

• What is the difference between restricted items and prohibited items?

• Prohibited items are items that must not be exported, such as explosives, cash, gold bars, ivory, ammunition, illegal items, etc.

• Restricted goods are those for which certain documents are acceptable, such as antiques and artwork, stamps, toy guns, etc.

• Please contact us for any specific information regarding your country and the item you are shipping.

• What are dangerous goods or hazardous substances?

• Dangerous goods/hazardous materials are items that require special handling, additional packaging, and labeling for international shipping.

• These items may or may not be allowed to be shipped to your country. Even if your country allows the import of an item, the carrier may not be able to handle and transport dangerous goods.

• Dangerous goods include: items that are flammable or under pressure (such as hair spray, spray paint, lighters, nail polish and perfume).

• Please contact us for any specific information regarding your country and the item you are shipping.

• Can cosmetics be exported?

• Please note: Liquid handling charges may apply.

• Yes, as long as they are not restricted in your country. If it is in liquid/semi-liquid form, we may ask customers to provide additional documents (such as MSDS, lab report, etc.) from the seller and submit to us.

• Can I export spices/incense?

• No, we are unable to ship spices/incense.

• Can you ship precious metals such as gold and silver?

• No. The export of precious metals in any form from India is prohibited.

• Can you ship ghee?

• Some countries prohibit the import of ghee. Shipping ghee alone to an international destination is only possible if the customer is willing to bear the risk of customs duties at the destination.

• Can you ship dried fish?

• Dried fish cannot be shipped overseas as a separate package. However, if you are a trader, you will need a copy of the IEC and a trade license to ship fish or any other animal abroad.

• Can you ship sandalwood?

• As per the regulations of the Directorate General of Foreign Affairs and Trade, Government of India, it is strictly prohibited to ship Sandalwood overseas. Therefore, we do not ship Sandalwood overseas.

• Can nicotine be delivered?

• No, Nicotine cannot be shipped to any country.

• What items are prohibited from shipping?

• NOTE: Shipper/Customs reserves the right to remove and destroy any undeclared prohibited or restricted items in a shipment.

• Live animals (including pets)

• Human organs or tissues

• Dangerous goods (e.g. flammable liquids, explosives, radioactive materials)

• Weapons and ammunition

• Illegal drugs

• Pornographic material

• Endangered species

• Counterfeit

• Material protected by intellectual property

• IATA regulations prohibit international shipment of items that may cause danger, damage or delay. Please note that sample size is subject to the same restrictions, if applicable. Items include (but are not limited to):

• You will be deemed responsible for any associated costs incurred by choosing to ship these items. All shipments must comply with the import laws of the destination country. We are not responsible for any loss, damage or destruction resulting from the shipment of such prohibited items. If in doubt, please contact ShipIndiasey for support.

• What is the payment gateway fee at ShipIndiasey?

• Transaction Fee: 2.95% + ₹30

• GST: 18%

• Minimum Fee: ₹30

• The following fees apply to all transactions:

• How are shipping costs calculated?

• Shipping charges are determined by the volumetric weight and actual weight of your shipment, whichever is greater.

• What is volumetric weight?

• Calculate volumetric weight

• Volumetric weight = length CM x width CM x height CM

• Dimensional weight refers to the "volume" your package takes up (i.e. the physical dimensions of your package).

• What is the actual weight?

• If the volumetric weight exceeds the actual weight, you will be charged a volumetric weight fee.

• The actual physical weight of a package refers to its actual weight in kilograms. In international shipping, the space a package takes up in the cargo hold (volumetric weight) is as important as the weight of the package (actual weight). Large packages, even if they are light, take up more space on the plane. That's why shipping companies take dimensional weight into account.

• Do your shipping costs include customs duties and import taxes?

• Shipments are delivered Duty Unpaid (DDU). This means that duties and customs charges are not included in your shipindiasey shipping cost. Duties and customs charges will be paid by you to the courier who delivers the package.

• NOTE:- We offer "Tax Free" service for certain countries. Please contact us for details.

• No, all imported goods are subject to the customs duties and taxes of the destination country. As the limits and regulations vary from country to country, we recommend that you check on the website of the competent authority in your country.

• Can you arrange pickup from any city in India?

• Yes, we can arrange for pickup from any city in India.

• How long does it take to pick up my order?

• Once we receive shipping payment, we will pick up your order within 24 to 48 hours.

• Do you offer a pick-up and packing service?

• We will send you labels for you to print and apply to your prepared packages.

• No, we do not offer packaging services for pickup. The customer is responsible for appropriate international packaging for the item.

• Do I need to provide any documents?

• For pickup service, the customer is responsible for providing the list of items and cost of each item, as well as KYC of anyone at the pickup point (e.g. AADHAR CARD / PASSPORT).

• How long after pickup do you ship?

• Once all documents and payment are received, we will ship within 24 to 48 hours.

• What shipping methods do you provide?

• Air Freight: The fastest shipping method, usually takes 4-8 working days

• Ocean freight: the most economical mode of transport, usually takes 30-45 working days

• Expedited Service: For items that require quick shipping, we can provide expedited service.

• We offer a variety of shipping options, including:

• Can I track my package?

• Yes, you can track your package through our website or app.

• When will my package be delivered?

• Delivery time depends on the shipping method and destination you choose.

• Do you offer insurance?

• We recommend that you purchase insurance for your package in case it is lost or damaged during shipping.

• What should I do if my package is lost or damaged?

• If your package is lost or damaged, please contact us immediately. We will do our best to resolve the issue for you.

• For more information about ShipIndiasey services, please visit our website or contact our customer service.