Dejapan

What is DEJAPAN

DEJAPAN is a Japanese purchasing agent service website that helps users around the world buy and bid on Japanese products without any handling fees. DEJAPAN's service includes bidding and purchasing items on your behalf, and then shipping them directly to you. DEJAPAN has three main teams: the procurement team, the customer service team, and the warehouse team. DEJAPAN works together to provide you with the products you need.

DEJAPAN's service process is as follows:

1. First Payment: Pay for your order/bid.

2. Order Completion: You will be notified once your order has been processed.

3. Arrival at warehouse: Your order will be inspected and safely stored at DEJAPAN's warehouse.

4. Packing Requests: You will be consolidating your orders.

5. Packing Complete: You will be notified once your package is packed.

6. 2nd payment: Pay for shipping and fees.

7. Shipping to you: Your package is on the way!

DEJAPAN's goal is to connect people around the globe with Japanese culture. DEJAPAN's services are simple and easy to understand so that people all over the world can use them². DEJAPAN treats its customers and colleagues with honesty, compassion, and authenticity. DEJAPAN's customer service team is always ready to help you make your shopping experience as smooth and easy as possible. DEJAPAN's purchasing team treats every order as if it were their own. DEJAPAN's warehouse team carefully packages your items to protect them during international shipping so that they can be delivered safely to your door. DEJAPAN also has a blog that publishes articles about Japanese goods and culture. DEJAPAN's website also has popular categories of goods such as dolls, high-end bags, and plush toys. DEJAPAN also has some special promotions at specific times.

In general, DEJAPAN is a very convenient platform that allows users around the world to easily purchase and bid on Japanese products. If you are interested in Japanese products, then DEJAPAN may be a good choice.

Cost structure of using DEJAPAN

In DEJAPAN, you need to make two payments:

1. First payment: This will only include the total price of the item. For request form orders, please enter the price of the item including tax. If you are unsure about this, DEJAPAN can collect any missing taxes in your second payment.

2. Second payment: This will include the following fees:

• Shipping costs: Each order has two separate shipping costs: from the seller to DEJAPAN, and from DEJAPAN to you. The shipping cost from the seller to DEJAPAN varies depending on the shipping method the seller chooses to use. The shipping cost from DEJAPAN to you varies depending on the shipping method you choose.

• Consolidation Fee: This is the fee you pay to have multiple orders combined for shipping to you, and it costs 100 yen per product URL.

• Packing Fee: This is the fee you pay depending on the packing option you choose. Standard packing costs 0 yen and protective packing costs 1,000 yen.

• Storage Fee: DEJAPAN provides 45 days of free storage. After that, an additional storage fee of 100 yen per day will be charged for each order1. Storage fees will continue to accrue until you complete your second payment checkout.

• Other payment fees: These fees only apply to orders from certain sites/sellers. For example, the 10% Japanese sales tax is charged separately from the item price. The digital item fee is 10% of the item price.

In general, DEJAPAN's fees include the price of the item, shipping, consolidation, packing, storage, and other payment charges. If you have any questions about the estimated shipping costs to DEJAPAN's warehouse for a specific item, you can always contact DEJAPAN. DEJAPAN's sourcing team will ask sellers to change the shipping method to provide tracking and insurance. This helps ensure that your item arrives safely and allows DEJAPAN to provide compensation in the event that the item is lost or damaged. DEJAPAN's warehouse team will not pack packages on weekends or national holidays. Regardless, storage fees will continue to accrue. Customers must take this into account when deciding when to request a package. DEJAPAN's goal is to provide the best shopping experience for users around the world. DEJAPAN's services are simple and easy to understand so that people around the world can use them. DEJAPAN treats customers and colleagues with honesty, compassion, and authenticity. DEJAPAN's customer service team is always ready to help you make your shopping experience as smooth and easy as possible. DEJAPAN's sourcing team will treat every order as if it were their own. DEJAPAN's warehouse team will carefully pack your items to protect them during international shipping so that they can be delivered safely to your door. DEJAPAN also has a blog that publishes articles about Japanese products and culture. DEJAPAN's website also has some popular categories of products, such as dolls, high-end bags, and plush toys. DEJAPAN also has some special promotions at certain times.

Which countries does DEJAPAN support shipping to?

Countries where DEJAPAN supports delivery

DEJAPAN offers international shipping services and can deliver products to many countries around the world. The shipping companies used by DEJAPAN include Japan Post, DHL, UPS and FedEx. All international shipping methods provide tracking and insurance.

However, DEJAPAN cannot deliver to the following countries: Iran, North Korea, Syria, Sudan, Cuba, Singapore, and the Crimea region of Ukraine. In addition, FedEx services are only available in the United States and Canada.

DEJAPAN supports courier services for delivery

DEJAPAN's shipping methods include:

• EMS (Express Mail Service): About 1 week

• Japan Post Air Mail (International Parcel Mail): 1-2 weeks

• Japan Post Ocean Mail (International Parcel Mail): 2-3 months

• DHL Global Express: 1 week

• UPS Global Economy: 1 week

• FedEx International Priority: 1 week

Please note that all time frames are estimates and actual shipping times may vary depending on worldwide shipping conditions.

If you need your package shipped to an address in Japan, DEJAPAN can also provide this service upon request. However, please note that DEJAPAN cannot send packages to forwarding services due to company policy.

Which countries' products can be purchased from DEJAPAN?

Countries where DEJAPAN is available for purchase

DEJAPAN is mainly a Japanese purchasing service, helping users around the world to purchase and bid for Japanese products. Therefore, the only country it supports purchasing is Japan.

DEJAPAN supports shopping platforms

DEJAPAN can purchase items from Yahoo! Auctions, Suruga-ya, Amazon, Premium Bandai, and nearly every other Japanese online retailer

Payment methods supported by DEJAPAN

Payment can be made by credit card, debit card or PayPal.

FAQ about using DEJAPAN

Can I delete my account?

You can only delete your account when you have zero pending orders. This means you must ship all your items internationally before you can delete your account.

Once you have no active orders, please log in to your account and go to "My Page". Click "Cancel Registration" on the left to complete account deletion.

Someone outbid me. When will I receive my refund?

Once the auction ends, your payment authorization will be released.

Can I cancel my bid?

Yahoo! Auctions bids cannot be canceled for any reason.

Can the shelf life be extended?

DEJAPAN cannot extend the free storage period.

How long can my order be kept in your warehouse?

You can store your order for free for 45 days, starting from the date of arrival. After that, a storage fee of 100 yen per day per order will be charged. After 2 months, DEJAPAN may consider discarding your package.

What is the "Other Payments" fee?

Generally speaking, "other payments" fees come from two places.

The first is the transaction fees charged by some flea market sites.

The second is the 10% Japanese sales tax, which is collected by Yahoo! Auction sellers who operate physical stores within Japan.

When will I receive my refund?

If an item or order is cancelled, you will be refunded immediately upon cancellation. Please note that it may take several days for it to be correctly reflected on your credit card account.

Can items be sent to an address different from my payment address?

Yes, you can enter a different address during a merge request.

What is "other" shipping method?

The "Other" shipping option is DHL.

My package didn't arrive. What should I do?

If you ship your package via Surface Mail, it will take at least 3 to 4 months for delivery. Once the package leaves Japan (listed as "shipped from Outbound Office" in the tracking), there will not be any further tracking updates until the package arrives in your country.

There may also be delays on all modes of transport due to the coronavirus pandemic or the current situation in Europe.

Can I ship to a Japanese address?

In certain cases, DEJAPAN can ship to Japanese addresses.

If you want to ship to a Japanese address, you will need to pay the following fees in your second payment.

1) Shipping costs from the seller to our warehouse (listed as "Domestic Shipping Cost")

2) Shipping costs from our warehouse to domestic addresses (listed as "International Shipping Costs")

3) Domestic 10% service fee orders (listed as "Other Fees")

4) 100 yen per item for LCL fee (if you choose LCL + Inspection + Insurance plan)

5) Any transaction fees (if applicable)

Please note that DEJAPAN cannot ship to forwarding companies due to company policy.

Summarize

DEJAPAN is a purchasing agent service website that helps users around the world buy Japanese products without charging any commission. DEJAPAN's service process includes: first payment (payment for your order/bid), order completion (you will be notified when your order has been processed), arrival at the warehouse (your order will be checked and safely stored at DEJAPAN's warehouse), packaging request (you will combine your order), packaging completion (you will be notified when your package is packed), second payment (payment for shipping and fees), shipment to you (your package is on the way!).

The advantages of DEJAPAN include: 0% service fee, fast service, friendly customer service provided by native English speakers. DEJAPAN also has a blog that publishes articles about Japanese products and culture.

In addition, DEJAPAN also provides a detailed usage guide, including how to place an order, how to bid, etc. DEJAPAN provides three bidding methods: regular bidding, last-minute bidding, and buy now. In terms of payment, you only need to pay the product price in the first payment, and pay the shipping fee from the seller to DEJAPAN, from DEJAPAN to you, and any other fees that may apply to your order in the second payment.