ShipsUS

What is ShipsUS

Ships US was born out of the business of selling on the internet. We noticed that many of our customers were asking for international shipping for their packages. After fulfilling these requests from all over the world for over 5 years, we realized that this activity deserved its own dedicated business and launched Ships US in 2011.

At Ships US, we are committed to being the market leader in international package forwarding through fair pricing, quality service, and exceptional customer service. We cater to both consumer and small business customers.

Our services eliminate the hassles of international addresses and international payment methods, allowing our customers to shop at U.S. merchants as if they lived here. In addition, when our package forwarding and package consolidation services are combined, we can also provide significant savings on international shipping costs.

Because we understand that everyone's needs are different and that your needs may change over time, we strive to adapt our processes to you, rather than you adapting to ours. Our website is designed to be as responsive to your needs as possible, and we provide simple tools to manage your options and provide instructions for package forwarding and other services.

The privacy and security of your packages and personal data are important to us. We take care of your packages throughout the receiving, storage, consolidation and forwarding process and communicate with you promptly and frequently about the status of your shipment. You can trust us to provide excellent service every time. If you have any questions or concerns, please feel free to contact us for personalized assistance.

ShipsUS’s Third-Party Logistics Services

Get worry-free warehousing, inventory management, fulfillment, and shipping services from Ships US

Are you looking for a reliable, efficient and affordable third-party logistics provider? American Shipping is here to help. We have developed a powerful 3PL warehouse management system that includes:

• Customer-specific workflows for inbound, outbound and inventory control processes

• Ability to execute workflows using RF, voice, paper, or any combination

• Inventory attribute tracking allows tracking of specific customer requirements such as lot, serial, style/color/size, expiration date, etc.

• Appointment Arrangement

• Cross-docking – planned and opportunistic

• Receive and optimize targeted listings

• Inbound value-added services by customer, product, consignor, consignee

• Bonded warehousing management

• Reverse logistics/return processing

You can trust that we will handle your shipment with care and follow your instructions closely, so you can rest assured that your logistics tasks are handled perfectly every time.

Why Outsource Your Logistics

• Save Costs and Time: At Ships US, we do warehousing, fulfillment, and shipping every day. We can handle these activities faster, more reliably, and more affordably than you could if you had to rent your own warehouse space and hire your own staff.

• Focus: Trying to handle warehousing, inventory management, order fulfillment, shipping, and receiving on your own will take valuable attention and resources away from your core business activities. With a third-party logistics provider, you don’t have to worry about that. Instead, you can focus on the aspects of your business that need to be nurtured in order to grow and thrive.

• Flexibility: With a 3PL, it’s easy to adapt to changes in shipping volumes and warehouse capacity needs. With our years of international shipping experience and connections with international and domestic carriers, we can also provide greater flexibility in where and how your packages are shipped. We help make your distribution activities more flexible so that you can pass on the cost savings to your customers or reinvest them in your business.

Get the exact level of service you need

At Ships US, we tailor our services to your needs. If you simply need a trusted partner to store your shipment for a few days or weeks while it moves from one carrier to another, we can do that with our cross-docking services. If you would like someone to arrange the transfer to a new carrier for you, we can do that with our freight forwarding services. If you need someone to open your shipment, track your inventory, and pick and pack new orders, we can do that, too, using state-of-the-art tracking software so you’re always up to date on the status of your work.

Why Choose ShipsUS

At Ships US, we have a solid foundation in international shipping and related services. We have been helping customers get their freight where they need it to be since 2011, and in that time we have established ourselves as a trusted company that provides excellent service and communication. We respect your privacy and treat all of your shipments with care. We are committed to making it as easy as possible to outsource your warehousing, inventory management, fulfillment, and shipping activities.

Amazon Returns Service from ShipsUS

As a highly trusted and popular e-commerce site, Amazon gives international sellers easy access to millions of American shoppers. The only problem is that managing overseas returns and logistics processes can be problematic to say the least. You run the risk of having customers frustrated by high international shipping costs, long shipping times, and delays in the returns and exchange process.

Luckily, there is a solution: Let Ships US manage your Amazon returns and logistics

Ships US takes the hassle out of Amazon returns by serving as your domestic shipping, returns, and logistics partner. Simply ship your products to our facility and we’ll take care of forwarding them to your customer or Amazon’s US FBA facility. We can also process returns for you using a unique domestic address within our facility that we’ll provide for exclusive use by your company.

We can provide all the third-party logistics services you need to save time and money on your international Amazon orders, including:

• Warehousing

• Receiving and optimizing listings

• Inventory attribute tracking

• Cross-docking

• Picking and Packing Services

• Inspection services including photos

• Reverse logistics/return processing

• Amazon FBA Return Management

• Amazon FBA Reverse Logistics

• Amazon FBA Labeling, Repackaging and Barcoding

• Amazon FBA Management

• Amazon FBA Consolidation

• Amazon FBA Load Building

• Amazon FBA cross-docking

Our services are scalable, allowing you to easily adapt to changes in product demand, whether seasonal or due to business growth.

Amazon international sellers must have a local U.S. return address

Having a local U.S. return address is essential if you want to provide the highest level of service in the returns process that Amazon customers expect. In fact, Amazon's return policy requires all international sellers to have a domestic return address. We can also assist with providing a prepaid shipping label for your return.

Having a local US return address is by far the best option for your business and your customers, allowing for fast and affordable returns. Ship to USA makes it simple and affordable for you to get a US return address. Learn more here: https://www.shipsus.com/services/

Get help with Fulfillment by Amazon (FBA)

• Amazon FBA Returns

• When you use Amazon FBA, your customers benefit from Amazon's fast and easy online returns processing. Sellable returned items are placed back into your FBA inventory. However, any items marked as "customer damaged" are not considered sellable and will be discarded. It's worthwhile to inspect these items, as in many cases they are actually sellable. Ships US can handle this important part of the Amazon FBA returns process for you. Simply send us the items and we'll inspect and photograph them for you. We can place the items you classify as sellable back into your inventory and collect the unsellable items to return to you in bulk, or discard them for you if you wish.

• Amazon FBA Logistics

• Do you need help shipping your products to Amazon's fulfillment centers? You can trust Ships US to get the job done. Simply ship your products to our facility and we'll forward them for you. Send us a large shipment and we can separate and repackage different products for delivery to different Amazon FBA facilities. This will help you save money on international shipping.

• Amazon Inventory Control

• Amazon FBA can really help your business by offering Amazon Prime 2-Day Shipping, free shipping, and other benefits to your customers. However, these benefits won’t do you much good if you can’t get Amazon to stock your inventory correctly. Ships US can help you fulfill your Amazon FBA facility by serving as your domestic partner. We can provide warehousing, inventory management, Amazon labeling and barcoding, and other important services. We can help you keep your Amazon account in good standing without having to worry about Amazon shutting you down!

• If you don't use Amazon FBA, we can handle your inventory management and fulfillment directly for your Amazon customers.

Make Your Amazon Returns Process Work for You

At Ships US, we provide the tools you need to minimize losses during the return process. We will fight for every return!

1. We help ensure items are properly labeled so your orders are fulfilled correctly and reduce “wrong item” returns from customers.

2. We can receive and inspect returned items to verify if they are damaged or if they can be sold. We can even send you photos so you can confirm the assortment.

3. We can quickly get sellable merchandise back into your inventory for resale. This will increase your ROI because you no longer have to automatically forgo returns.

4. We can store returned items in our warehouse so that they can be shipped back to you in bulk, helping you save on international shipping costs.

ShipsUS Fees

No membership fee required

At Ships US, we strive to eliminate the confusion and hassle of purchasing international package forwarding and related services with a clear and transparent pricing structure for all of our B2C services. There are never any hidden fees when you work with us.

We keep our prices fair and affordable by offering three different levels of membership at no extra charge to suit your needs:

• Flat Rate Membership: This basic membership is ideal for individuals who need to make a single purchase from a U.S. seller and/or anticipate making only a small number of purchases in a year. There is no membership fee for this program.

• Priority Membership: If you plan on making multiple purchases throughout the year, you'll want to upgrade to our Priority Membership. This program gives you access to great discounts on all of our services. There is a small monthly fee, but you'll quickly recoup this cost if you take advantage of our concierge service and/or package consolidation services.

• First Class Membership: Designed for individuals and small businesses who need to ship frequently, our First Class membership offers the lowest cost for all services. As a First Class member, you also enjoy valuable benefits such as free international mail forwarding, free package storage, and the ability to have multiple names on your Ships US address.

• Pricing for U.S. shipments: $10.00 flat service fee plus shipping (you choose the shipping carrier) plus 4% PayPal or credit card fee.

Shipping rates

We offer package forwarding services through USPS, UPS, FedEx, and DHL. You can use our handy shipping calculator to compare options with these providers and find a solution that fits your needs.

If you will be receiving multiple packages at your Ships US address, don't forget to explore the savings potential of package consolidation. First, enter each package individually into the shipping calculator. Then add up the total weight of all packages and enter that number to represent the combined package. You'll be surprised at how much lower the postage costs can be for combined packages.

Once you have selected a shipping provider and service, you will need to ensure that you have sufficient funds in your Ships US account to cover the necessary postage as well as our package forwarding charges. Ships US is not responsible for any customs duties or other fees that your country may impose on incoming packages; these will be your responsibility. For information on these charges, please contact your country's customs office.

ShipsUS FAQ

How does package forwarding work?

When you sign up for package forwarding with Ships US, we'll provide you with a unique U.S. address. Simply mail your package to this address and we'll forward it to your international address.

What phone number should I use to place my order?

You should be able to use your international phone number when ordering from most US merchants. If you need a US number you can get one from www.magicjack.com or www.skype.com, or if you prefer we can provide you with a US number for an additional fee.

What if the US site doesn't accept my credit card?

We offer a concierge service that enables you to purchase from US sites like eBay that don't accept international credit cards. Simply calculate the total cost of your order (including sales tax and our concierge fee) and deposit that amount into your Ships US account. Once funds have cleared, we'll make your online purchase for you.

When does ShipsUS deliver my packages and/or mail?

We ship within 2-3 business days of receiving your package, unless you request a different shipping schedule and ask us to hold and consolidate your package. All our members receive at least 7 days of package storage for free.

How long does it take for ShipsUS package forwarding?

The time it takes to receive your package depends on the shipping company you use (USPS, FedEx, DHL, UPS, etc.), the type of service you choose (priority, express, etc.), and the customs procedures in your country.

Does ShipsUS open my package?

Yes. We open all packages before forwarding to verify that they do not contain any prohibited items. For your convenience, we will also inspect for obvious damage and compare the contents of the package with the invoice (if provided).

Does ShipsUS offer package consolidation?

Yes. Simply tell us how many packages you need and we will open them and carefully repack the items into a box per your instructions. Parcel consolidation is a great way to reduce the cost of international shipping.

Does ShipsUS ship items that require refrigeration or temperature control?

No. We do not have refrigeration or temperature control facilities.

Are there any items that simply cannot be shipped?

Yes, there are some items that cannot be shipped because they are illegal to export from the United States or import into your country. Some common prohibited items include:

• Firearms, weapons and tactical equipment (including firearms, firearm accessories, knives, swords, stun guns, night vision goggles, scopes, handcuffs and other restraints)

• Dangerous items (including perfume, nail polish, flea collars, flea sprays, aerosols, bleach, pool chemicals, paint, matches, batteries, gasoline or other fuels, any containers that once contained fuel, air bags, dry ice, mercury thermometers, cleaning supplies, glue, fireworks)

• Animals or animal skin products

• Human body parts

• tobacco

• coffee

• Perishable Food

• Alcohol

• Gambling equipment and lotteries

• pornography

• Prescription drugs of any kind

Can I use my Ships US address to apply for financial products, passports, driver's licenses, business licenses, etc.?

No. Your Ships US address can only be used for package forwarding.

Can I use Ships US address as my mailing address?

If you have signed up for mail service, you can only receive letters and correspondence at your Ships US address.

Does Ships US charge bank fees?

Bank charges do not apply to our membership and service fees. However, depending on the payment method you choose, bank charges may apply to your shipping costs. If you pay for postage via bank wire, a $15 bank fee will be charged. If you pay by credit card, the fee can be up to 4.5% of the postage cost. To avoid these fees, we recommend pre-funding your account via money order or Western Union and then using those funds to pay for your postage.

Who fills out the customs forms?

We will complete the customs forms for you. We will contact you if we need more information.

Are customs fees included?

No. Taxes, duties, and customs fees vary by merchandise and destination and are not covered by Ships US. If you have questions about these charges, please contact your country's customs office.

Does Ships US offer package storage services?

Yes. If you need us to hold a package for consolidation or for any other reason, please let us know. All members receive a minimum of 7 days of storage for free.

Do I need to pay sales tax when I buy items on Amazon?

Yes. The US address we provide you will be in California, which now requires sales tax to be collected on Amazon orders shipped to addresses in that state.

Can I return items purchased through Ships US Concierge Service?

Yes. Check the seller's return policy first. If the item is eligible for return, you can ship it directly back to them. You will be responsible for any return shipping charges that may apply. Once the seller receives the return and issues a refund, we will transfer the refund to your Ships US account.

What if my package is lost or stolen?

Although we take good care of your parcels, we cannot control what happens to them once we hand them over to the courier. We recommend that you purchase insurance for all your parcels. Insurance will cover the value of the contents if your parcel is lost or stolen. Insurance does not cover postage or our service fees. If you refuse insurance, you will not receive any form of refund in the event of a lost or stolen parcel.

What happens to unclaimed items?

If we have not made contact with a customer within three months, we reserve the right to auction any items to recoup our storage fees and other administrative costs.

Summarize

ShipsUS is a website dedicated to providing purchase assistance to global buyers who want to buy Chinese products. It can help you purchase by providing links to Chinese shopping websites including but not limited to Taobao, JD.com, Vipshop, etc. Even if you do not speak Chinese and do not have RMB, ShipsUS can communicate with Chinese sellers in Chinese and help you communicate, place orders, and transship cross-border goods and deliver them to your designated location through express delivery in your country. When your goods are transported to the ShipsUS transshipment warehouse, they will also conduct a quality inspection of the goods for you. After everything is ready, they will provide you with subsequent cross-border transportation, customs declaration, and final express delivery services.