myukcart

What is myUKCart

MyUKCart is a parcel and package forwarding service provider based in Newcastle-upon-Tyne in the northeast of England. They serve a variety of clients from all over the world, including multinational corporations, small businesses and individuals. MyUKCart is committed to making UK retail channels easily and affordable for consumers around the world, and they understand the limitations most shoppers encounter when shopping internationally.

To solve this problem, MyUKCart provides the easiest and most reliable way to buy from UK stores, you can buy directly from the store or through their Shop4Me service. MyUKCart has the trust of thousands of customers from more than 200 countries, and they attach great importance to providing customers with the best service. MyUKCart's professional team ensures that the whole process of shopping and shipping from the UK is fast and cost-effective.

myukcart Account and Registration FAQ

• Can I receive documents/letters at my UK address?

• No, myukcart does not accept parcels with any document type. If such documents are received, myukcart will return them to the sender and notify you. If this situation continues to occur with the same account, myukcart will have to close your MyUKCart account.

• Can I ship e-cigarettes?

• Electronic cigarettes are restricted items, and myukcart can transport them under certain conditions. For confirmation, myukcart needs you to send the material safety data sheet of the electronic cigarette to myukcart's email address [email protected]. After receiving it, myukcart will reply to you to let you know whether it can be shipped.

• How to become a member?

• View and compare myukcart membership options and choose the one that suits you best. Click here to register and get your free personal MyUKCart address.

• Can I start using MyUKCart immediately after signing up?

• Yes! Once you have successfully registered and received your membership confirmation, you can start shopping.

• Is the MyUKCart address a PO Box address?

• No. The MyUKCart address is the full street address with a unique suite number. You can view your address by clicking on 'My Account' in the following format:

Address Line 1: 58 Low Friar Street Address Line 2: Unit 13 Suite Number: Suite TH18-XXXX City: Newcastle-Upon-Tyne County: Tyne and Wear Postcode: NE1 5UD Country: United Kingdom

• How do I use my MyUKCart address?

• When shopping at any UK online store, please use your MyUKCart suite address as the 'Delivery Address' in the following format:

Address Line 1: 58 Low Friar Street Address Line 2: Unit 13 Suite Number: Suite TH18-XXXX City: Newcastle-Upon-Tyne County: Tyne and Wear Postcode: NE1 5UD Country: United Kingdom

Please note: Your billing address must be the address associated with your debit or credit card.

• Can I cancel my MyUKCart account?

• Yes. You may cancel your MyUKCart membership at any time without liability by written notice (email, fax or letter). Upon cancellation, you will receive a pro-rata refund based on any unused portion of available funds. Refunds will be processed within 12 business days of cancellation. If you cancel your membership, MyUKCart reserves the right to refuse to accept any mail and/or parcels that were to be delivered to your suite after the cancellation date.

Shop4me Service FAQ for myukcart

• What is Shop4me?

• Shop4Me is a personal shopping service that allows you to submit your order to the myukcart online shopping team who will place the order on your behalf. Click here for more information on this service.

• Do I need to pay to use Shop4me services?

• Yes, you will be charged a service fee of 10% of the order total.

• Can I place a personalised order through Shop4me?

• Yes, you can add details of your personalized order in the "Additional Information" area during checkout. If the customization requires uploading a file, your buyer will contact you to instruct you on how to submit the file.

• Can my Shop4me orders be shipped directly to me, rather than to my MyUKCart address?

• No. All Shop4Me orders must first be shipped to myukcart's facilities. This is to ensure that all orders received are accurate before being shipped out.

• Can I use Shop4me services on auction sites like Ebay?

• Yes. However, myukcart will not bid on behalf of members, so always select "Buy It Now" items when submitting orders from auction sites such as Ebay. Ebay items or sellers must be based in the UK, and you need to ensure that the selected items are in stock. If an item is sold out, myukcart will cancel the item and top up your wallet with the refund amount.

• Can I use the Shop4me service to order items from stores outside the UK?

• No. myukcart can only be used to purchase products from merchants in the UK.

• Can I order items from stores outside the UK and have them delivered to my MyUKCart suite?

• No. myukcart only accepts parcels from UK merchants. If any parcel arrives at myukcart's facilities from outside the UK it will be returned or discarded.

• How long does it take for my Shop4me order to arrive at my MyUKCart address?

• Standard delivery time for most online stores is 3-5 business days, however please note that some orders may take up to 15 days to arrive. If you have this option during checkout

• How long will it take for my order to be processed?

• Once payment has been completed, your order will be processed within 24 hours, Monday to Friday. Orders placed after 14:00 (UK time) on Friday will be processed on the next working day. Orders placed on holiday days will also be processed on the next working day.

• Can I edit or cancel my Shop4me order?

• Yes, as long as the order has not been processed. Upon cancellation of the order, your payment will be refunded to your account.

• What if the item I ordered is out of stock while MyUKCart is processing my order when I place it?

• If an item in your order is out of stock when your order is processed, myukcart will notify you and you will be given the option to proceed with the order of the remaining items, excluding the out-of-stock item, or cancel the entire order. Your account will be refunded accordingly.

• Does the Shop4me service allow me to return items I no longer want?

• MyUKCart is happy to return any item in accordance with the store's returns policy. However, you will be responsible for the costs of returning the item to the supplier. Once the supplier receives your return and processes your refund, your account will be credited with the corresponding amount. Please allow up to 14 working days for your refund to be credited to your account.

Please note that the supplier does not refund the delivery costs. Only the cost of the merchandise will be refunded.

• How do I pay for my Shop4me order?

• You can pay for your order using the following payment methods at the MyUKCart checkout:

Debit/Credit Card (VISA, MasterCard, Discover and American Express). 3.7% payment feePaypal. 3.7% payment feeBank Transfer. £15 bank fee. Transfers must be made in GBP. MyUKCart Wallet. Free

• Is there a limit on how much I can spend using my debit/credit card?

• Yes. Credit/debit card transactions are limited to £2,500 per transaction.

• How much can I spend when using my Paypal account?

• Paypal transactions have a limit of £2,500 per transaction.

myukcart Send2me Service FAQ

• What is Send2me?

• The Send2me service allows you to have a parcel sent to your UK address and myukcart will then deliver the parcel to wherever you are located. myukcart understands that most UK shops do not deliver to overseas addresses, so this service is the best way for you to order online from the UK as you will be using your own UK address for checkout.

• Will you open my package?

• Yes. MyUKCart opens every parcel that arrives at a myukcart facility to ensure that the items are intact and comply with export regulations.

• Do you open gift packages?

• Yes. This is to ensure compliance with UK export regulations. However, myukcart will do its best to return the parcel to its original condition.

• Why is my package not showing up in my account?

• MyUKCart will record a parcel to your account within 24 hours of it arriving at a myukcart facility. You will receive an email alert whenever a parcel is recorded.

• What if I make a mistake when sending a parcel to my MyUKCart address?

• If the package address is missing important information such as the suite number, the package will be returned to the sender or discarded. It is your responsibility to ensure that the correct address is entered when sending a package to your suite, including the suite number shown on your account.

• Can I send my parcel to a UK address?

• Yes. myukcart is happy to send parcels to UK addresses for you. However, you will be responsible for the delivery costs to local addresses.

myukcart weight and shipping FAQ

• What is actual weight and dimensional weight?

• Actual weight is what the package weighs when you place it on the scale.

• Dimensional weight, also known as "volumetric weight," is the weight calculated based on the dimensions or volume of a package. Dimensional weight is calculated by multiplying the length, width, and height of a package. Here is the standard formula for calculating dimensional weight:

Length (cm) x Width (cm) x Height (cm) / 5000 = Weight (kg)

You can check this using myukcart’s dimensional weight calculator: https://myukcart.com/shop4me-calculator/

• Will I be charged actual weight or dimensional weight?

• You will be charged either the accrued weight or the billable weight. Once the dimensional weight is calculated, it is compared to the actual weight and the greater of the two is used to determine the accrued weight or the billable weight.

Between the actual weight and the dimensional weight, whichever is greater, you will be charged for that weight.

• Which courier service will you use to send my package?

• MyUKCart's courier services include DHL, UPS and TNT. Please select your preferred courier when submitting your Send2Me request.

• How do I submit a Send2Me request?

• Log in to your account.

• From My Packages, submit the packages you wish to include in your shipping request.

• Declare the contents and value of the items.

• Check all other applicable instructions - Consolidate, Include original invoice, Repack, Remove all excess packaging (this service is free for Gold and Platinum members).

• Select your preferred courier.

• Click Send Now.

• Pay for your package.

• Check and track the status of your package.

• What is consolidation and how can I save money on shipping by consolidating?

• MyUKCart can save you up to 75% on international shipping costs by combining your parcels into a single parcel or as few parcels as possible. The consolidation service is free for Gold and Platinum members.

• How long does it take for my package to reach me?

• Typical shipping time for express parcels is 3-5 business days, but may take up to 10 business days. Please check shipping times for your country.

• Can MyUKCart deliver to an address other than my registered address?

• Yes, you can include multiple shipping/delivery addresses. Go to My Account > My Address Book > Add New Address.

• What are prohibited and restricted items?

• Click here for a complete list of prohibited and restricted items.

• Will I be charged additional fees for handling restricted items?

• MyUKCart may charge a restricted items special handling fee of up to £200, depending on the type of goods being exported.

• Please note that MyUKCart is not responsible for the refusal or confiscation of restricted items by customs in the destination country. Always contact myukcart before purchasing items that may be restricted.

• Can you export prescription drugs?

• No. MyUKCart cannot export prescription medicines. myUKCart does not accept prescription medicines, so please do not send any prescription medicines to your MyUKCart suite.

• Can you export over-the-counter or over-the-counter medicines?

• Over-the-counter or over-the-counter medicines can be exported, provided they comply with UK Food and Drug Administration guidelines. Over-the-counter medicines must be in their original packaging and must come from a UK seller. MyUKCart cannot export over-the-counter or over-the-counter medicines from sellers outside the UK.

• My item is so large that it is too expensive to send by courier. Is there any other cheaper service?

• Yes. myukcart offers air freight for shipments weighing 100kg and above. Air freight is generally cheaper than express delivery and is quite economical when sending heavier shipments. The transit time for regular air freight is 7-10 days.

• Please note that air shipments must comply with all export guidelines of the nominated carrier. The consignee is responsible for clearing customs upon arrival of the shipment at the destination airport.

myUKCart declaration and fee FAQs

• How should I declare my belongings?

• You can declare your items by entering the category name of the item in the "Declare Items" section. The category name may include, but is not limited to, one or more of the following:

Apparel (women's, men's, children's, babies') Shoes (women's, men's, children's, babies') Jewelry (fashion, fine) Books Baby feeding Video games Mobile phones Gifts Product samples Sports equipment/accessories Bags (leather, imitation leather, fabric) Laptops Tablets Beauty products Health supplements Kitchen appliances Non-perishable food (chocolate, candy, biscuits, snacks, etc.)

Declaring the contents of your package is a mandatory export/import customs requirement.

• How should I declare the total value of my package?

• Declare the total value of your package by entering the total invoice value of your package in the "Declare Total Value" section. If you do not have an invoice, enter the market value of the items. Declaring the value of your package is a mandatory customs export/import requirement.

• Do the shipping charges include duties and taxes?

• Although the shipping cost includes all handling and export fees, you may still be responsible for import duties and taxes levied on your package by your local customs.

• Do the shipping charges include duties and taxes?

• Although the delivery charge includes all handling and export fees, you may still be responsible for import duties and taxes levied on your parcel by your local customs office. It is your responsibility to contact your country's customs office when your parcel is held for the payment of import duties and taxes. MyUKCart is not responsible for the payment of import duties and taxes.

• Customs delays are completely out of myukcart's control, so myukcart cannot guarantee how long it will take for your parcel to be released by customs in your country. MyUKCart is not responsible for any delays caused by customs in the destination country.

• Some couriers may charge you a customs clearance fee and/or handling fee to get your parcel through customs. MyUKCart does not pay these charges, they are paid by the recipient.

• How long will my package be delayed if it is held by customs in my country?