aukciony

What is aukciony

Aukciony.com aims to help Russian users buy goods from any online store in Europe. It does this by acting as a middleman, where users can send their orders from European stores to Aukciony.com's warehouse. Aukciony.com then ships the goods to the Russian user's address.

The main advantage of Aukciony.com is that it enables Russian users to purchase goods that are usually not available in Russia. In addition, Aukciony.com offers some additional services, such as:

• Negotiations with European sellers

• Return Processing

• Customs documentation processing

• Delivery within Russia

Fees charged by Aukciony.com include:

• Product Prices

• freight

• Aukciony.com service fee

Users can track their orders through the Aukciony.com website or mobile app.

Here are some user reviews of Aukciony.com:

• "Aukciony.com allowed me to purchase the items I had been looking for. Their service was very efficient and I will definitely use them again."

• "Aukciony.com's prices are very reasonable and their service is great. I would highly recommend them to any Russian who wants to shop from Europe."

• "Aukciony.com makes shopping from Europe so easy. I wouldn't do it any other way."

Overall, Aukciony.com is a trustworthy service that helps Russian users buy goods from European online stores. It offers a wide range of services and competitive prices, making it a great choice for Russian users.

Here are some of the achievements of Aukciony.com:

• Over 50,000 orders

• 7 open warehouses across Europe

• 122 shipping containers

• 45,240 parcels shipped from Europe to Russia

Why choose Aukciony.com:

1. Free photo report : The service staff will check and send photos of your package after it arrives at the European warehouse. You can be sure that everything is OK with your order. If there is a problem, the service staff will solve it with the seller for free.

2. Free storage : The service provides free storage for up to 60 days . You can shop at the Aukciony.com warehouse address in any online store in Europe and store it for free during this period. The service staff will send the package to you at a time convenient for you.

3. Free consolidation : You can collect parcels from different sellers in the Aukciony.com warehouse and the service staff will combine them into one parcel. Shipping from Europe to Russia will be cheaper than sending multiple parcels separately. Consolidation can help you save on shipping costs.

Features of Aukciony.com:

• Top up your balance : You can top up your balance in your personal account and then buy goods in any online store in Europe, control their contents and have them shipped by courier or container.

• Useful tools : We have created a convenient interface for you to shop without restrictions across Europe.

• Purchase orders from any online store in Europe

• Provide the Aukciony.com warehouse address

• Merging and splitting packages

• Storage of parcels at European warehouses

• Photo Report

• Remove price tags and labels

• Packaging and repackaging

• mark

• Negotiate with the seller

• Processing Returns

• Fill in the declaration form

• Transport within Russia

• Transport within Europe

• Personal Shopping Manager

• payment system

• Order History

• Track your order

• Merge Packages

• Independent shopping using the Aukciony.com warehouse address

• Aukciony.com Buy products from any European online store

• Convenient communication system

• Pay attention to packaging

• Versatile Services

What is aukciony's European goods procurement service?

What is a "package"?

• A parcel is a postal item weighing no more than 30 kg and with a single dimension no more than 1.5 meters.

• Many European online stores do not send packages to Russia or accept payments from Russia. In this case, our service becomes an indispensable assistant.

How are our services used?

1. You send us the link to the product in the European online store. We will buy it for you and deliver the package to you.

2. You purchased the goods from a European online store yourself, but you need to pick up the order at the store's pickup point and deliver the package to the destination in Russia.

3. You purchase the goods from a European online store yourself and the store delivers them to our warehouse address in Europe. We will keep them until you need to send the parcels to Russia.

The final cost of the package includes:

• Product Prices

• Parcel Shipping Fees

• Our service fees

By purchasing goods directly in Europe, especially during sales, your shopping costs will be much cheaper than buying similar goods in Russia.

Our guarantee:

• If we find the item you purchased is damaged, not working, or does not match your order (e.g. color, size) when we inspect it at the warehouse, we will be responsible for communicating with the seller and refunding your payment. If you purchased the item yourself, please send our photo report to the seller and request a return on the seller's website.

• If a package is damaged, lost or compromised during mailing, courier or transportation due to reasons of the post office, courier or transportation company, we will assist you in obtaining compensation.

• If a package is damaged, lost or compromised due to our employees' fault, we will fully reimburse you for the cost of your package.

Shipping and service charges:

• Our services include:

• Buying goods from Europe

• Shipping packages to Russia and other CIS countries

• We offer a variety of shipping options:

• Priority Mail Express

• EMS

• Economy Flights

• container shipping

• Priority Mail Express:

• Shipments are dispatched from our warehouse in Italy.

• Parcels are sent from stores in Italy and other EU countries to a collection warehouse in Italy, where they are processed and sent to the customer's country.

• You can choose to have your package delivered to your home or pick it up at a nearby post office.

• The maximum weight is 20 kg and the standard package size is suitable for boots, coats, multiple shirts and children's clothing. Please refer to the shipping page for more information on sizes.

• Estimated shipping time is 2-3 weeks.

Know the rules of purchase: In accordance with Russian and international regulations, individuals can receive packages from abroad (without paying customs duties):

• The amount of each package does not exceed 200 euros;

• The weight of each package must not exceed 30 kg.

If these regulations are violated, you will need to pay customs duties based on the customs receipt when you receive the package.

If the price of the goods exceeds the prescribed limit, a customs duty of 15% of the excess amount will be charged.

For example: If the price of the goods is 700€ and the weight is 20 kg, the excess amount is 700€ - 200€ = 500€ and the customs duty amount is 500€ * 0.15% = 75€.

We always alert our customers that their packages violate duty-free import regulations and offer an optimized shipping method that avoids the risk of customs duties and commercial batch inspections.

What about more expensive and bulky goods? You can use our container shipping services to ship more expensive and bulky goods from Europe to Russia.

Prohibited goods for purchase and transport: See the full list on the Russian Customs website.

The following products are prohibited from purchase and transportation:

• Print, audio and video materials containing calls for extremist and terrorist activities;

• Weapons and their parts, stun guns, scopes, night vision goggles;

• Drugs and biologics;

• Alcoholic products, ethanol, beer;

• tobacco products and cigarettes;

• Fresh fruits and vegetables;

• Living plants and their seeds, dried plants;

• Perishable foods: sausages, dairy products and fish;

• precious metal waste and scrap;

• Cultural Value;

• Documents that are not personal communications between sender and recipient;

• Flammable and combustible substances.

Aukciony FAQ

Q: Why do I need a login name and password?

A: Your login and password are used to access your personal customer account, where you can:

• Manage your balance yourself

• Track Your Order

• View photos of your package

• Arrange delivery

Q: Why did I receive an email notification?

A: You will receive an email notification to the email address you provided when registering for each action in your account, including payments, created orders, new comments or messages from administrators.

This allows you to stay informed about your account activity and track your own activity and that of managers acting on your behalf.

Q: How to place an order correctly?

A: When you place your order for redemption, please be sure to include:

• Correct link to the product page in the Internet store

• Parameters required in order comments (e.g. size, color)

important hint:

• Please use the exact parameters on the store's website (e.g., "tea-rose" instead of "pink").

• Our managers will check that the order is correct, but you can always review the details and make changes if necessary.

• There is zero risk of placing the wrong order - if an error occurs, our managers will contact you.

For Mail Forwarding service:

1. Enter your name in Latin letters in your profile , exactly as you used it when purchasing the goods - this is essential to identify your package in the warehouse.

2. Enter the tracking number of the package sent to the warehouse in the order comments .

3. For Diffusione Tessile orders: Please enter your order number (ordine) in the order header , as items may arrive in batches.

4. To speed up processing, please add a description: size, color, appearance - in the order comments.

5. Please wait: the warehouse processes the package, photo report, weight of the goods. Then you can arrange delivery or create a collective package consisting of orders in the warehouse.

Q: How to place a rush order?

A: Orders are usually redeemed between 9am and 6pm on weekdays (Monday to Friday) in the order they were paid. However, if you are concerned that an item may be sold out, you can:

• **Select the 'Emergency Redemption'** option when creating your order.

• Notify the service administrator in the order comments or even in the order title .

Emergency redemptions are available both online and in-store.

• For the online store: your order will be processed immediately by our Italian managers and redeemed within 1-2 days.

Q: How to use the balance?

A: Urgent pickup service is also available for offline stores. Upon receiving an urgent order, our Italian manager will immediately go to the physical store to purchase the goods for you, usually within one or two days.

The balance is only used to pay for the purchase amount you see in the order. If necessary, you can withdraw funds through a withdrawal request. The order of withdrawals needs to be paid attention to to avoid making unnecessary tentative payments.

The website offers more than 20 payment methods. Your balance is calculated in rubles and euros, and top-ups can also be made in these two currencies. You can view the balance history in your personal customer account.

When you make a purchase, the funds are deducted from your balance. If the item cannot be purchased, the administrator will cancel the order and return the funds to your balance.

If the item has not been purchased, you can cancel the order yourself and the funds will be automatically returned to your balance.

Each time funds are deducted from your balance, a Pay button is clicked and a notification is sent to you via email.

Recharge balance

You can top up your balance with the amount of your orders, shipments or bills. Before making a payment, please pay attention to the status of your balance. The system will deduct funds based on the warehouse address used (3 EUR). If there are orders with the status "In warehouse" in the "Orders" section of your personal customer account, you need to add the amount owed to the shipment and then make the payment. Negative balances will be automatically cleared and the excess funds will remain in your balance. The website supports automatic payment of bills, orders and shipments, so there is no need to top up your balance or calculate the required amount, just click on the "Pay" button and make the payment, the system will automatically deposit the funds to the balance, deduct them and display the details in the balance history. If you pay by bank card, bank, PayPal, etc., which do not support automatic deposits, please inform the consultant that the payment has been made.

Deduct funds from your balance

Each time you click the "Pay" button, the system will deduct funds from your balance. If the balance is insufficient, the system will immediately offer the option to pay for the order using a bank card or PayPal account. If for some reason the item cannot be purchased, the administrator will reject the order and the funds will be returned to your balance. You can track all fund movements in the balance history.

Q: What does the status “In warehouse” mean?

A: If according to the store's data, your package has arrived at our warehouse, but the status in your personal customer account has not changed, please be patient. Package processing is usually carried out on specific business days. This means that your package is already in our warehouse, but we have not yet processed it and you need to wait. If the waiting time is too long, always check whether the name in your profile matches the recipient name on the package and whether you have described the item correctly.

Q: How to merge products?

A: You can buy multiple items from different places. After all orders arrive at the warehouse, you can combine multiple orders into one container, that is, combine multiple items into one package to get more favorable shipping conditions. After combining the orders, you will be able to choose different delivery methods and pay for them. Our service combines packages for free.

Q: What are the individual ratings in our service?

A: The rating is a reward for being a frequent user of the service. The size of the rating depends on the number of orders you have paid for. Discounts are calculated automatically. When making a delivery, the discount is calculated automatically. Please note that if you do not use the service, the rating will decrease. The rating is calculated based on the number of parcels sent in the last 6 months.

• 1-2 packages / no discount

• 3-5 packages / 5% discount

• 6-10 packages / 8% discount

• 11-20 packages / 13% discount

• 21-30 packages / 15% discount

• More than 30 packages / 20% discount

Q: How do I get a virtual address if I want to purchase something myself?

A: After registration you can find all our virtual addresses in your personal customer account. Please click on this link.

Q: Where can I purchase items for your service?

A: Our service allows the purchase and delivery of the product you are interested in, regardless of which country in the Eurozone is located. Products can be shipped from other EU countries either by postal service in the country where the store is located or by our service.

Q: How can I find the products I need in Europe?

A: In Europe, you can use the Google search engine and search in the language of your country. For example, if you are looking for the official Italian website of a certain brand, you can type "[brand] sito ufficiale" and replace "brand" with the brand you are interested in. If you are looking for a certain product category, you also need to translate the relevant terms. For example, if we want to find a towel rack, the Italian word is "scaldasalviette", and then add the phrase "buy online" "acquista online".

You can also search in English, for example "buy a bike in Italy", where you are explicitly searching in Italy and will be presented with Italian websites where you can buy a bike through our service.

The search results will include a large number of websites. To better understand the search results, you can use Google Translate or the Google Chrome browser with built-in translation function. Through our service, you can order products from any website in Italy, Germany, Croatia, France and other European countries, which do not natively offer delivery to your city. In addition, you can use the pre-prepared catalog of online stores that we provide. If you need help searching for products, feel free to ask our consultants for help in the chat.

Q: Is there a minimum order amount?

A: Actually, there is no minimum amount required, but please note that if the total value of the package does not exceed 70 euros and the prices of goods in your city do not differ much from those in Europe, such a purchase may not be commercially profitable. Of course, you can buy a T-shirt for only 3 euros, but remember that you need to pay for shipping costs, bank transfer fees and a 7% service fee. Therefore, we recommend that you try to buy more items and ship them in the same package.

Q: How can I purchase items through your service?

A: After selecting the product in any store in Europe, log in to your personal customer account, click on the "Create order via link" button, paste the link of the product you like and pay (please note that the system will calculate the order with a 7% service fee, bank transfer fees and shipping to our warehouse). You can also ask for help in creating an order in the online consultation.

Q: How can I purchase a private order directly from the manufacturer/factory?

A: Many customers want to buy parts, equipment, various scarce goods, furniture, etc. directly from manufacturers. To do this, you need to send an email inquiry to [email protected]. In the message, please provide detailed information about the desired product, including the manufacturer's website and contact information.

If you have already contacted the manufacturer and need to purchase and ship the goods, please send the manufacturer's invoice or quotation to our mailbox and request to calculate the order.

Q: How do I refund the Value Added Tax (VAT) on my purchases?

A: In any country in Europe, you can buy goods without VAT, as long as the seller is sure that the goods will leave the country. To deduct VAT from the price, you need to provide the seller with the export declaration form of the goods, our company will provide you with this document. VAT cannot be refunded for small-value goods, only for expensive goods (such as furniture, electric bicycles, spare parts, audio equipment, decorations, auction goods, etc.).

Q: Is the purchase commercial or personal?

A: You need to clarify the nature of your package. If the package is sent to an individual, its contents should be for the recipient's own use only and not for resale in excess of the duty-free limit. For each commercial package, we offer a fixed-fee shipping service for its delivery as a container to Moscow. When choosing a shipping method, we offer different options.

If the number of similar items in the package exceeds the household needs, you will need to pay customs duties when you receive the package. Our service will work hard to find the most economical shipping method for you and try to reduce costs to ensure that your goods are delivered safely. Many customers divide commercial packages into several packages to avoid paying customs duties. We recommend that you confirm with your manager before dividing the package, as there may be more economical shipping methods.

Q: How much does your product purchasing service cost?

A: The service fee is 7% (minimum 10 EUR).

Q: Can the purchase be made in any store in Europe?

A: Our service works with any seller in EU countries, but there are some exceptions:

• Our security service may become suspicious of a website (store, seller) if it has had problems in the past: not delivering items, not refunding payments, selling items that are not as described or are defective, or poor packaging resulting in shipping damage, etc.

• Our security service may become suspicious of a website (store, seller) if it has had problems in the past: not delivering items, not refunding payments, selling items that are not as described or are defective, or poor packaging resulting in shipping damage, etc.

• If a website (store, seller) only accepts payment methods from the seller's country, such as only accepting bank cards from that country.

We are also unable to provide service if the store only delivers the item to a collection point.

Q: How long does it take for your warehouse to process an order?

A: After the goods or packages are received at our warehouse, they are usually processed 2-3 times a week.

Q: In which countries can I use a virtual address?

A: Our service can provide you with warehouse addresses in Italy, Germany, France, the United Kingdom and Spain so that you can shop on your own. For websites in other countries, you can create an order through the "Create order via link" option in the "Customer" menu. Please note that warehouse addresses may change, so please confirm the address in your personal customer account before shopping.

Q: Which is more cost-effective, a 3 euro virtual address or a 7% service fee?

A: It depends on your personal skills, foreign language proficiency, trust in the seller, and your understanding of the risks you may face when shopping on your own in an online store.

• If the store accepts payments from Russia (e.g. Russian bank cards, e-money, etc.) and you are sure that the store will send the goods exactly to the required specifications (size, color, configuration) and without defects, then a virtual address service may be more cost-effective.

• If you are unsure about how to shop on your own, or feel unsafe with a site, it is best to ask our service for help to create an order via a link.

Q: What is an additional bill?

A: This is an icon in your order (red for unpaid, green for paid). Additional bills are usually used to process incorrect orders, such as not accounting for domestic shipping costs, or incurring additional charges when purchasing items. You will receive an email notification when the additional bill is generated.

Q: How much is your service fee?

A: Our service fee is 7% of the item price (minimum 10 EUR). The fee for using the "European Address" service is 3 EUR.

Q: How do I withdraw funds?

A: To withdraw funds from your balance, you need to fill in the withdrawal form in your personal customer account. Withdrawal of funds is only possible for the entire balance. Withdrawal of funds to third parties or withdrawal of funds while there is stock in the warehouse is not allowed. When withdrawing funds, a 5-7% handling fee (bank transfer, payment system fees) is charged. If you top up via Yandex.Kassa, funds can only be refunded via Yandex.Kassa; if you top up via PayPal, funds can also be refunded

Q: What if the item I paid for is out of stock?

A: If the item is no longer in stock at the time of purchase, the blocked funds will be returned to your balance. You can use these funds to purchase similar items (it is usually not difficult to find similar items) or withdraw them from the system if you no longer plan to make a purchase. However, please note that if you choose to withdraw funds, the payment system's processing fees will not be refunded, so it may be more cost-effective to choose other items in the same store or elsewhere in Europe. You can track the movement of your funds in the "Balance History" section of your personal customer account.

Sometimes the store does not notify you of out-of-stock conditions immediately after payment, so you need to wait for the store to return your funds.

Q: How much should I top up to my balance?

A: You can not top up your balance, but click on the "Pay" button in the order/invoice and the system will transfer you to the payment page. If you use the mail forwarding service, your balance will become negative once the parcel arrives at the warehouse, considering that you used a European address. When creating an order, if you make a purchase using our service, you need to specify the price of the item in the store and the shipping costs from the seller to our warehouse (if you know them), and the system will automatically calculate the required amount. You can always find out the complete cost of your order from the consultant in the online consultation.

Q: Why do I need to pay for the product and shipping separately?

A: First, we will purchase the item and then pay for the shipping. The shipping fee is paid after the package arrives at the warehouse, because we need the weight and size of the package or goods to arrange the shipping. If you want the item to be shipped to your city, please contact the consultant to get the final cost.

Q: What is the packaging method?

A: What makes us different from many other similar services is that we always repack the parcels, not only to meet the requirements of the postal service, but also to ensure the safety of the goods during transportation.

Usually, the goods are shipped in the original packaging from the online store. At first glance, this may seem enough, but it should be understood that the goods need to be transported over long distances, and packaging standards in Europe are different from those in Russia.

Q: What materials are used for packaging?

A: Clothing is usually placed in vacuum bags, or in 5-layer cardboard boxes or mailing bags for light goods. For the shipping of equipment, furniture and goods, we use cardboard, foam film and bubble wrap, as well as wood strips, planks, nails, screws, pallets, tape, etc.

Q: How is the furniture packed?

A: Furniture is usually shipped on pallets and wrapped in film similar to airport luggage. Most manufacturers prepare sturdy shipping packaging for furniture, so no additional repackaging is required.

Q: How does packaging affect the total weight?

A: At our warehouse, new cartons weigh 100-500g. Many items have original packaging, which may weigh 500-800g, and after repackaging, the weight of the clothing will be reduced by 30-70%. If your item is fragile, it needs to be packed more carefully, even if this increases the weight.

Q: Where will the promotion take place?

A: The promotion is held in Italy and is shown in the catalogue

Q: How to buy?

A: 1. Purchases from the aukciony.com catalog: - Select the item, add it to the shopping cart and proceed to payment. Shipping costs are calculated based on weight upon arrival at our Italian warehouse. Additional costs include a 10% service charge and bank fees. 2. Purchases from the seller's website: - Go to the original website from the product page and shop on your own with an Italian address. The cost of receiving your package is 3€ and 15€ for large items.

Q: What is the total cost?

A: If you purchase on your own from the seller's website, the total cost includes: 3 EUR (receiving package fee), 9 EUR (warehouse packaging fee, applicable to items under 5 kg) and shipping fee calculated according to weight.

Q: How to pay?

A: Payment by bank card and PayPal account is offered by default, but there are other top-up methods (e.g. electronic money, terminal, phone, etc.).

Q: Where should I pick up the product?

A: The goods can be picked up by post office (using Priority mail, 12-20 days, with tracking number), door-to-door delivery (EMS delivery, 12-20 days, with tracking number) or large items (at the shipping company terminal in your city).

Q: How can I be sure that the product is indeed from an Italian company?

A: You can go to the seller's website from the product page.

Q: What are these promotions?

A: These promotions are posted daily and are limited in time. The items are sourced from Italian and French stores.

Q: Why is there such a big discount?

A: Items are sold at discounted prices because we collect payments from customers and make bulk purchases from sellers of particular brands.

Q: Where are the products and how long does it take to reach your warehouse?

A: The time it takes for the product to arrive at our warehouse is between 2 and 10 days, as it is located in Italy.