mygermany

What is myGermany

myGermany is the best international shipping and freight forwarding company in Germany, founded in 2012 and headquartered in Weimar, central Germany. myGermany's services include procurement and logistics services (such as mail, parcels, cargo and freight) for end customers and small and medium-sized companies. The beautiful city of Weimar, the "green heart" of Germany, is home to myGermany's headquarters. Located in central Germany, myGermany is the freight company of choice, which can easily support you with import, export, freight and international transportation services due to the multiple airports surrounding myGermany. Weimar is the fourth largest city in Thuringia and is famous for its cultural heritage and a large number of universities. myGermany's team consists of about 30 people, 20 of whom are in Weimar and 10 are distributed around the world (Switzerland, Japan, India, Philippines, etc.). myGermany is a multicultural team with members from more than 10 countries.

Cost structure of using myGermany

• Shipping cost: Click here to use the official calculator

Which countries does myGermany support shipping to?

Countries myGermany supports delivery to

Covering more than 220 countries/regions around the world

myGermany supports express delivery services

DHL Express, DHL Premium, FedEx, DPD, GLS, UPS, DBSchenker

Which countries can myGermany support purchasing products from?

myGermany supported countries

Germany

myGermany Shopping platforms supported by

Online stores in Germany

Payment methods supported by myGermany

Alipay, ApplePay, AmEx, Bitcoin and cryptocurrencies, Diners, JCB, Maestro, Moneta.ru, Paypal, UnionPay, Visa, WeChat, Yandex

FAQ about using myGermany

Do I need to pay import duties and taxes?

If you ship outside the EU, you may incur these charges. These charges must be paid by you and are not included in myGermany 's service rates. myGermany 's carrier will charge you when they deliver the package to you. Please check here .

If you ship to the EU, you don't have to pay.

If you are shipping to a non-EU country, your shipment may incur two import charges that myGermany is not responsible for:

- Import duties. Customs will determine this based on value and content.

– Import taxes. You may be required to pay VAT in your country.

myGermany cannot quote/advise the above mentioned costs as the customs in your country will calculate them. Customs works with myGermany's shipping companies. If costs are incurred, the carrier will contact you and ask you to pay these costs.

Some low value goods are free and can be imported free of charge. Please check the 'minimum value' details with your customs office (they change regularly).

Will myGermany receive my mail?

No. myGermany does not receive or provide a forwarding service for correspondence or mail.

myGermany does not receive, scan, forward or respond to requests for forwarding correspondence, such as correspondence containing bank details, phone/SIM cards, verification data (e.g. Google Adsense), VAT registrations or any registration verification letters.

myGermany receives letters with articles to be forwarded (e.g. trading cards etc.), but not letters with prohibited content. Letters will not be opened for photographing. See also the list of prohibited articles .

What are the storage conditions for myGermany?

Your received goods will be stored free of charge for Standard/Sensitive members 60 days and 0,2 m3 and Premium members 90 days and 0,5 m3. For Business members myGermany has special conditions. Consolidation and drop shipping will be stored free of charge for 7 days.

After 60/90 days (your parcel) and 7 days (combined) free storage, myGermany will store your items for an additional 90 days. During these additional days, myGermany charges a storage fee: 3.00 EUR per parcel per day (150 EUR per pallet per month). If your parcel is very large and the storage requirements are higher than normal, myGermany reserves the right to adjust the storage fees accordingly.

If you face restrictions, myGermany will notify you by email and in your account.

myGermany reserves the right to discard items that have been left in the warehouse for more than 120 days. These items are considered "forgotten" and will no longer be stored.

Can I pick up the package at my German warehouse?

myGermany welcomes you to do this. Please contact myGermany in advance . Your ID document is required. External pickup costs 39,00 EUR for the Standard package. The cost of shipping is calculated separately and depends on weight and dimensions as well as the associated effort. myGermany does not support VAT refunds for customer pickups. German law prohibits all German sellers from refunding VAT without being able to prove that the shipment took place outside the EU.

Which countries does myGermany serve?

We usually deliver to all countries, except those where military activity is taking place. Check your country and shipping costs here!

Summarize

myGermany is an international shipping and freight forwarding company founded in 2012, headquartered in Weimar, central Germany. They provide procurement and logistics services for end customers and small and medium-sized companies, including mail, parcels, cargo and freight. Their team consists of 30 people, 20 of whom are in Weimar and 10 are distributed around the world. They support delivery to more than 220 countries/regions worldwide, and the supported express services include DHL Express, DHL Premium, FedEx, DPD, GLS, UPS, DBSchenker, etc. They support the purchase of German goods, and the supported shopping platforms are German online stores. The supported payment methods include Alipay, ApplePay, AmEx, Bitcoin and cryptocurrency, Diners, JCB, Maestro, Moneta.ru, Paypal, UnionPay, Visa, WeChat, Yandex, etc. They do not receive or provide letter and mail forwarding services. They provide 60 days and 0.2 cubic meters of free storage for Standard/Sensitive members, and 90 days and 0.5 cubic meters of free storage for Premium members. Customers are welcome to pick up their parcels at their German warehouse, but they need to contact them in advance and show ID. They usually deliver to all countries, except those where military activity is taking place.