Boxku-My

What is Boxku-My

BOXKU is a Taobao shipping service provider in Malaysia, providing one-stop professional shipping services, including Taobao shipping, purchasing, warehouse, payment, etc. You can use BOXKU to deliver the goods purchased from Taobao in China to Malaysia. The following are some of BOXKU's features and services:

1. Taobao shipping: After you shop on Taobao or other shopping platforms, you can use BOXKU's optimized logistics solution to deliver the goods to you. Compared with official logistics, BOXKU provides faster and more reasonable prices, and can ship sensitive goods.

2. Purchasing service: BOXKU can help you find sources of goods, communicate with merchants and purchase goods in China.

3. Payment on behalf of users: BOXKU pays on behalf of users at a reasonable exchange rate.

4. Warehouse: You can store your packages in BOXKU's warehouse for up to 30 days, with comprehensive monitoring and secure hosting.

5. Support multiple platforms: In addition to Taobao, BOXKU also supports other online shopping platforms, such as Pinduoduo, 1688, JD.com, etc.

6. Low premium and high compensation: BOXKU provides reasonable shipping costs and supports cargo insurance.

7. Self-developed mobile app: BOXKU's app allows you to easily check shipping prices, book services, track packages, etc.

Fee structure and delivery services supported by Boxku-My

Which countries does Boxku-My support shipping to?

BOXKU is rooted in Malaysia and owned by AGE SOLUTIONS (M) SDN. BHD. (1410765-W), providing one-stop professional shipping services, including Taobao shipping, purchasing, warehouse, payment, etc. You can use BOXKU to deliver products purchased from Taobao in China to Malaysia, so it only supports delivery to Malaysia.

Which countries' products can be purchased from Boxku-My?

Boxku-My Supported Countries

Boxku-My is a website dedicated to buyers purchasing Chinese products, so the only country it supports is China.

Boxku-My shopping platform that supports purchases

Boxku-My supports purchases from the following platforms in China:

• Taobao (Taobao.com)

• Alibaba (1688.com)

• Pinduoduo (pinduoduo.com)

• Yiwugo (yiwugo.com)

• Xiaohongshu (xiaohongshu.com)

• JD.com (global.jd.com)

• Suning Online Market

• VIP (vip.com)

• Dewu (h5.dewu.com)

Payment methods supported by Boxku-My

BOXKU currently accepts credit cards, debit cards, FPX online transfers, Boost, ShopeePay, GrabPay and Touch'n GO payments. BOXKU current account details are:

CIMB BANK

AGE SOLUTIONS (M) SDN. BHD.

8010724640

Frequently Asked Questions (FAQ) about using Boxku-My

Is BOXKU cheaper than 1688 Taobao official shipping?

Taobao consolidated shipping is calculated based on full weight (click here to learn what is free weight, half weight and full weight? ), whichever is higher, actual weight or volume weight. This increases the shipping cost to a certain extent. Currently, BOXKU offers a 20KG free weight discount. The shipping cost already covers the customs clearance fee. In addition, there is no service fee or SST required for BOXKU consolidated shipping.

How long does it take to ship by sea/air to Malaysia?

Air freight takes 3 to 7 working days after shipment and East Malaysia takes 3 to 7 working days to arrive in Malaysia.
It takes 15 to 20 working days for sea freight and 25 to 30 working days for East Malaysia to arrive in Malaysia.

*Estimated delivery working days are based on BOXKU's past average delivery records. Delivery time may be delayed due to customs inspection or unforeseen circumstances.

What are sensitive goods and ordinary goods?

General cargo: clothing, shoes and bags, furniture, maternal and child products, sports goods, non-magnetic goods, books

Sensitive goods: counterfeit/genuine goods, genuine dolls, high-value goods, jewelry, food, liquids, powders, medicines, CDs, videos, genuine goods, electromagnetics, electrical appliances, products with batteries

Prohibited items: Dangerous items, weapons / plants and poultry / currency / tobacco, white powder items, unknown liquids, alcohol, cigarettes, liquids (explosive and flammable), medicines and flammables, chemical products, sprays. For detailed items, please go to the prohibited items page

How can I track the delivery of my parcel?

Please log in to the BOXKU App and enter the tracking code in the "Tracking Package" function to check the status of your package. You can also check the tracking page on the BOXKU official website.

Why does my e-commerce app show that the package has been delivered, but the status in the BOXKU app is still "pending"?

The Chinese mainland express company will update the delivery information on behalf of BOXKU (even if the items have not been sent yet, they will be arranged for delivery on the same day). The practice is to collect all packages around 3pm to 6pm every day and then send them to the BOXKU warehouse. Once the items are successfully collected, the BOXKU warehouse will update the "collected" status on the BOXKU APP.

How do I insure my package?

Air freight takes 3 to 7 working days after shipment and East Malaysia takes 3 to 7 working days to arrive in Malaysia.
It takes 15 to 20 working days for sea freight and 25 to 30 working days for East Malaysia to arrive in Malaysia.

*Estimated delivery working days are based on BOXKU's past average delivery records. Delivery time may be delayed due to customs inspection or unforeseen circumstances.

How long does it take to ship by sea/air to Malaysia?

When all your parcels have arrived at BOXKU's warehouse, you can start booking the consolidation service through the BOXKU App and see the insurance option on the payment page. Fill in the value of your parcel and automatically calculate the estimated insurance amount. Select the premium amount that suits you (see freight insurance for details) and complete the payment.

Summarize

Boxku-My's one-stop service includes Taobao shipping, purchasing, warehouse, payment, top-up, etc. Different from the official logistics of China's online shopping, BOXKU can transport sensitive goods for users. Competitive charges, convenient, safe, and professional logistics knowledge and experience provide services to let your package go directly from China to your hands, so that you can have a wonderful Taobao shopping experience.